Mental Health Support Specialist

3 weeks ago

City of Westminster, Greater London, United Kingdom Look Ahead Care Support and Housing Full time

We're looking for a skilled Mental Health Worker to join our team at Look Ahead Care Support and Housing. As a Mental Health Worker, you will be enabling vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community.

The working pattern for this role includes a 5-week rolling rota, working on a 4-5-6 day week pattern. This includes some weekend working. The shift times consist of earlies: 8am-4pm and lates: 2:30pm-10:30pm

Key responsibilities include undertaking initial and continuous assessment of needs and potential risks, creating support/action plans for providing appropriate services, and supporting customers to undertake all domestic tasks wherever possible. You will also develop and maintain links with all key agencies and service providers in the local community, especially the local mental health system.

Please note that all applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What You'll Do:

  • Undertake initial and continuous assessment of needs and potential risks, and agree levels of support actions and capture outcomes in Support and Risk Management files.
  • Create support/action plans for providing appropriate services, based on the assessment and reflecting the services and resources available.
  • Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
  • Develop and maintain links with all key agencies and service providers in the local community, especially the local mental health system.
  • Lead on an area of specialism, build partnerships and develop internal and external opportunities for service-users in this area.
  • Empower customers to ensure they receive the service and benefits they are entitled to.
  • Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
  • Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team.
  • Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
  • Adhere to Look Ahead's Policies and Procedures.
  • Engage in learning and development activity to increase knowledge and skills.
  • Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.

About You:

  • Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
  • Approachable and open behaviour.
  • Prefers working as part of a group or team.
  • Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
  • Has a practical and logical mind and is naturally well organised.
  • Flexible.
  • Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
  • Is confident with high levels of self-esteem.
  • Is respectful, articulate and sensitive in style of communication.
  • Is essentially customer-focused.
  • Is motivated towards excellence and improvement of personal performance with a can do attitude.
  • Ability to cope positively with challenging and diverse behaviours.
  • Confident using IT.

What You'll Bring:

  • Essential:
    • Up to NVQ Level 2/3 or equivalent, or experience in the social care/charity sector.
  • Desirable:
    • Experience working in mental health.

About Us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive.

We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

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