Team Administrator

4 days ago

Melksham, United Kingdom Oxford Health NHS Trust Full time

Job summary

Are you an experienced administrator looking to take the next step in your career?

Would you like to play a part in helping to improve the mental health of children and young people in Wiltshire, Bath and North East Somerset?

If so, we would like to hear from you. We are looking for a motivated, enthusiastic and well-organised individual to join our CAMHS Single Point of Access team.

This is a B3-4 progression role; you will already possess most of the experience, skills and qualities required to work at a senior Band 4 level and this role will develop your knowledge of the CAMHS SPA and enable you to integrate into the SPA working practices, moving from B3 into B4 as your knowledge develops.

Main duties of the job

You will be working alongside and eventually supervising administrative staff, processing referrals, dealing with confidential and sensitive information, taking calls and formatting and sending correspondence to young people and families.

You will also run and analyse performance reports, take minutes at meetings and deputise for the Office Manager on occasion. The team receives high volumes of requests for service and calls so the successful candidate will be solution-focused, calm, kind and approachable, have excellent communication skills, both written and verbal, and strong IT skills, particularly in Excel.

We're a small, friendly and supportive group of clinicians and administrators who are passionate about delivering high-quality treatment and advice to children and young people across Wiltshire and Banes. There are high demands on our service and we work hard to meet the needs of all the young people and families who contact us.

The role is mainly office-based with some opportunity for hybrid home/office working after training.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are: "Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression Access to tailored individual and Trust wide learning and development 27 days annual leave, plus bank holidays, rising to 33 days with continuous service NHS Discount across a wide range of shops, restaurants and retailers Competitive pension scheme Lease car scheme Cycle to work scheme Employee Assistance Programme Mental Health First Aiders Staff accommodation (please note waiting lists may apply) Staff networking and support groups hosted by our Equality, Diversity & Inclusion team Job description

Job responsibilities

1. To provide effective business and administration support to the Wiltshire and Banes CAMHS SPA team.

2. To ensure that all new referrals into Wiltshire and Banes CAMHS are processed in a timely manner and passed on for triage by the appropriateclinicians.

3. To ensure that the results of the referral screenings are accurately recorded on the relevant spreadsheets and the RIO electronic patient record and communicated to other teams as required.

4. To operate databases and spreadsheets with a high degree of accuracy, including creating new client records, updating client information(interventions, closures, first assessments), collecting statistics and processing information for the team.

5. To answer and respond sensitively and appropriately to emails and telephone enquiries and requests for the CAMHS service and the Team,exercising judgement as required.

6. To produce and run information reports, set up spreadsheets and aggregate data for performance reports.

7. To support the Office Manager in periodically reviewing existing information systems, coordinating the activities of the administrative team and deputising for the Office Manager when required.

Person Specification

Knowledge

Essential

Good all-round IT knowledge Proficient with MS Office suite, in particular Excel, Word and Outlook Able to produce high-quality correspondence and reports to meet specified deadlines Excellent attention to detail Able to work effectively under pressure/cope with distractions ABle to manage and prioritise own workload

Desirable

Safeguarding knowledge Data analysis and interpretation skills

Qualifications

Essential

GCSE English and Maths (or equivalent)

Desirable

Secretarial/administration qualification

Experience

Essential

Relevant experience of working in an office environment as an administrator Experience of working in a supervisory role Experience of working to deadlines and managing a high workload Experience of managing diary systems and tracking information

Desirable

Experience of working in healthcare/public service administration Experience of working in children's services

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