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Meeting and Events Operations Manager
4 months ago
Due to an
internal promotion, we have an exciting opportunity to for an operations
manager to join the Meeting and Events team.
The Belfry Hotel & Resort is an award-winning hotel, home
to 300+ luxurious bedrooms and suites, several restaurants and bars, events and
meetings spaces, a leisure club and spa. Our three golf courses, including The
Brabazon, are recognised as world-class, and home to this year’s Betfred
British Masters. Whether you're drawn to our iconic golf courses, the serenity
of the spa, the excitement of guest services, or our behind-the-scenes
operations, there's a place for you in our vibrant team.
We are writing a new and exciting chapter in the history of
The Belfry. A major expansion and renovation project has begun at our resort,
due for completion in Autumn 2025. With a substantial investment in excess of
£80 million, we are enriching our resort including the addition of a new event
space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club,
and much more.
We
believe in taking care of our team just as much as we do our guests. That's why
we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as
Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new
and unparalleled resort.
The Belfry
Meetings and Events:
At The Belfry we have beautiful event spaces. Our comprehensive and
stylish meeting facilities comprise of 25 conference and banqueting rooms and
can cater for a variety of events up to 1000 guests across multiple events in
one day. From board meetings to a full scale conference or a product
launches and we work with some huge brands and high profile corporate
clients. The resort also caters for more leisure based events such as
weddings, christenings and birthday celebrations. We can cater for up to
1000 guests across multiple events in one day.
Being the one largest department at the resort, our meetings and events
department is responsible for over £6m revenue annually, with the a number of
bars generating 1.6million plus annual revenue. The
department has a payroll budget of £1 million with around 120 team
members.
You will be given a 45 hour per week contract. As the Meeting and Events
Manager, you will be part of the team responsible for the smooth running of the
department, ensuring excellent guest service is delivered by the team at all
times. This is a fantastic opportunity for an aspiring Assistant F&B
manager to gain great experience and skills in a multi-faceted role at
England’s leading resort.
About the role:
You will be given a 45 hour per week contract. As the Meeting
and Events Operations Manager, you will be responsible for the smooth running
of the department, ensuring excellent guest service is delivered by the team at
all times. This is a fantastic opportunity for an aspiring F&B manager to
gain great experience and skills in a multi-faceted role at England’s leading
resort.
Your responsibilities will include:
-
Assist the Head of Meeting and Events
with a hands on approach to the running of the functions and events whilst
enhancing the guest experience
-
Work closely with organisers, VIPS and
other prestigious clients to deliver their expectations ensuring the highest
attention to detail
-
Liaise with other heads of departments
in order deliver what the client wants and maintain working relationships
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Ensure your department exceeds targets
by driving success and managing costs
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To assist with managing, training, and
developing a large team
About you
-
Driven to deliver exceptional customer service in a stunning environment
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An experienced
Assistant Manager who has led teams in a similar role, managing a large and
diverse team across multiple events
-
An inspirational
leader who develops your team and fosters excitement for our food and drinks
offering
-
Fantastic eye for
detail
-
Problem-solver,
experienced in taking the initiative and achieving seamless services
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Able to develop
strong relationships with your guests, team, and colleagues
-
Excellent
communication and organisational skills
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job
coaching & mentoring, in-house training and provide access to our online
learning platform, The Belfry Campus. We offer apprenticeships in a host of
subjects delivering nationally recognised qualifications to help advance
careers, and our LEAD development programme empowers and inspires our teams to
grow from Team Member through to Executive roles. We aim to promote internally
where possible, nurture ambition and ensure all our team looking to progress
have development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym
memberships and wellness programmes for personal growth. Partnering with The
Burnt Chef Project, we offer mental health support and access to funded
counselling. Our healthcare schemes include life assurance, 24-hour GP
services, and health cash-plans, while our Menopause Support programme provides
tailored assistance. With Wagestream access, you can easily track earnings,
manage savings, and access wages on your terms, promoting financial wellness.
Our Cycle2Work scheme supports sustainable travel for environmental and team
wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry
Awards, long service recognition, and extra holidays for loyalty and team
events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for
you and your friends & family. Access to Perkbox provides discounts &
vouchers for everyday use plus on the spot rewards for your hard work. We
provide free parking, a subsidised taxi service, and complimentary meals during
shifts.
Making a difference
We are committed to sustainability
and are proud of our Silver Award from Green Tourism and GEO Certification. The
Belfry, spanning 550 acres in the Midlands, prioritises giving back to our
local community and protecting wildlife. We integrate ESG into everything we
do, from charity initiatives, raising over £20,000 last year, to golf course
maintenance. We track charitable work at personal, departmental, and
resort-wide levels to showcase our community contributions.
Our Values
Working here is more than ‘just a
job’: we are a community that values each individual’s contribution and growth,
whilst supporting each other’s success - regardless of department or role. Our
Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and
Deliver Every Day – aren't just words; they're the foundation of our culture
and the essence of who we are.
If you're seeking a place where you
can contribute, grow, and have a lasting impact – then the Belfry Hotel &
Resort is the place for you.
