Meetings & Events Team Leader

2 months ago

Sutton Coldfield, United Kingdom The Belfry Hotel & Resort Full time

The Belfry Hotel & Resort is an award-winning hotel, home
to 300+ luxurious bedrooms and suites, several restaurants and bars, events and
meetings spaces, a leisure club and spa. Our three golf courses, including The
Brabazon, are recognised as world-class, and home to this year’s Betfred
British Masters. Whether you're drawn to our iconic golf courses, the serenity
of the spa, the excitement of guest services, or our behind-the-scenes
operations, there's a place for you in our vibrant team.



We are writing a new and exciting chapter in the history of
The Belfry. A major expansion and renovation project has begun at our resort,
due for completion in Autumn 2025. With a substantial investment in excess of
£80 million, we are enriching our resort including the addition of a new event
space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club,
and much more.



We
believe in taking care of our team just as much as we do our guests. That's why
we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as
Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new
and unparalleled resort. 






Salary




The on-target earning potential for this role is a £25896
annual salary, comprising a base salary of £24232 supplemented by an estimated
1664 in gratuities per annum, ensuring a rewarding compensation package.



 



The Belfry
Meetings and Events:



At The
Belfry we have beautiful event spaces. Our comprehensive and stylish meeting
facilities comprise of 24 conference and banqueting rooms and can cater for a
variety of events from board meetings to a full-scale conference or a product
launch,. The resort also caters for more leisure-based events such as weddings,
christenings and birthday celebrations.



 



About the
role:



As a
Meetings and Events Team leader you will be responsible for checking that the BEO details are correct with
customer, ensuring all information is passed to relevant departments and to
monitor the setup team and ensure their work is of the highest standard and all
rooms are set correctly.



You will also be responsible for:





• Meet and greet all company organisers ensuring
a warm welcome to the hotel.

• Deal with complaints/problems politely and
make every effort to resolve these with minimal inconvenience to the customer.

• Ensure effective and efficient lines of
communication are developed and maintained, including exercising appropriate
shift hand-over procedures

• Training and coaching staff to maximise
performance and consistently deliver 100% guest satisfaction

• Supervise and motivate staff to encourage and
obtain maximum commitment and efficient service.

• Carry out other duties that may be necessary
from time to time.

• Passionate about the industry and poses an
ability to work on own initiative



 



 



About you:



The ideal candidate will have proven experience
in a meeting and events role and good communication skills and a passion for
delivering exceptional levels of guest service are



You will also have the following:




  • Great communication skills
  • Friendly and approachable
  • Good timekeeping
  • Able to use initiative
  • A team player


 



 



Belfry Benefits



Learning & Development



We inspire and develop our team through on-the-job
coaching & mentoring, in-house training and provide access to our online
learning platform, The Belfry Campus. We offer apprenticeships in a host of
subjects delivering nationally recognised qualifications to help advance
careers, and our LEAD development programme empowers and inspires our teams to
grow from Team Member through to Executive roles. We aim to promote internally
where possible, nurture ambition and ensure all our team looking to progress
have development plans in place, to support you to achieve your potential.



Wellness



We prioritise your wellbeing with discounted gym
memberships and wellness programmes for personal growth. Partnering with The
Burnt Chef Project, we offer mental health support and access to funded
counselling. Our healthcare schemes include life assurance, 24-hour GP
services, and health cash-plans, while our Menopause Support programme provides
tailored assistance. With Wagestream access, you can easily track earnings,
manage savings, and access wages on your terms, promoting financial wellness.
Our Cycle2Work scheme supports sustainable travel for environmental and team
wellbeing.



Showing our appreciation



We appreciate our team with our annual Belfry
Awards, long service recognition, and extra holidays for loyalty and team
events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for
you and your friends & family. Access to Perkbox provides discounts &
vouchers for everyday use plus on the spot rewards for your hard work. We
provide free parking, a subsidised taxi service, and complimentary meals during
shifts.



 



Making a difference



We are committed to sustainability
and are proud of our Silver Award from Green Tourism and GEO Certification. The
Belfry, spanning 550 acres in the Midlands, prioritises giving back to our
local community and protecting wildlife. We integrate ESG into everything we
do, from charity initiatives, raising over £20,000 last year, to golf course
maintenance. We track charitable work at personal, departmental, and
resort-wide levels to showcase our community contributions.




Our Values



Working here is more than ‘just a
job’: we are a community that values each individual’s contribution and growth,
whilst supporting each other’s success - regardless of department or role. Our
Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and
Deliver Every Day – aren't just words; they're the foundation of our culture
and the essence of who we are.



 



If you're seeking a place where you
can contribute, grow, and have a lasting impact – then the Belfry Hotel &
Resort is the place for you.



 

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