Medical Receptionist

1 month ago


Cheltenham, United Kingdom The Royal Well Surgery Full time

Job summary

We are currently looking for friendly, professional, highly motivated and hardworking part time Medical Receptionist to join our excellent team at The Royal Well Surgery. You will be working in a busy and sometimes stressful environment, but you will be part of a very supportive team. Flexibility is essential as occasional holiday and absence cover will be required.

It is a hour job role, shift pattern below:

Tues 2pm -

Wed 8am - 2pm

Thurs 1pm -

Friday 8am -

Main duties of the job

As a medical receptionist your main duties will be answering the telephone, dealing with patient queries, booking appointments, actioning tasks, dealing with email queries and some front desk duties.

About us

We are a 4 partner busy and growing practice with around 8,000 patients based at the St Pauls Medical Centre. We are a small reception team, who enjoy having a bit of fun as well as working hard. It is busy but also rewarding and the Reception Team are valued as key colleagues within the organisation.

Job description

Job responsibilities

Duties will include but are not limited to:

Receive incoming calls and deal with enquires from patients efficiently and in a polite and professional manner Respond to and action emails Monitor the surgery website dashboard and action queries appropriately sign posting patients to services which are available at St Pauls medical centre and externally where appropriate. Deal with and action tasks that are sent to the reception group. Please see Job description attached for more information. Person Specification

Experience

Essential

Good level knowledge of IT systems

Desirable

Experience of working in a GP practice preferred but not essential Experience using Systmone preferred but not essential

Qualifications

Desirable

Educated to GCSE or equivalent
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