Care Navigator

5 months ago


Cheltenham, United Kingdom Yorkleigh Surgery Full time

Yorkleigh Surgery is seeking a full time Care Navigator/Medical Receptionist to join our friendly team to cover maternity leave.
- The position is for 37.5 hours per week. Hours are worked between 07:30-18:30 on a rota basis
- Five weeks holiday per year, plus bank holidays
- Long service scheme to accrue extra holiday entitlement
- NHS pension
- £11.44 per hour starting rate

The post holder will work as part of a team of receptionists, liaising with GPs, nurses, healthcare assistants and administration staff. The role will include speaking to patients, carers and other NHS professionals and departments face to face and over the telephone. Updating the patients computerised notes, actioning messages from clinicians, dealing with enquiries and booking appointments. You will be required to help patients and signpost them to the relevant service/person. At all times the post holder must act in a manner consistent with the code of conduct and appearance representing Yorkleigh Surgery and the NHS.
- “From an individual perspective, people who provide care navigation build relationships, problem solve and help locate resources, serving as a link between community, health and social services. They advocate the needs of people, they are enabling and focused on recovery, to strengthen the work of the multidisciplinary team. A key purpose is to ensure patients experience seamless, joined up care and support”_ **- NHSE HEE, Care Navigation; A Competency Framework.**
- “A care navigator is a ‘go to’ person who glues it all together” _**Carer and volunteer member of Healthwatch Havering, contained within NHSE HEE, Care Navigation; A Competency Framework**

**Job Types**: Full-time, Temporary contract

Pay: £11.44 per hour

Expected hours: 37.5 per week

**Benefits**:

- Bereavement leave
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Application question(s):

- Do you have any experience of working in the NHS or Private health care?

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer support: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: CNMat Apr24



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