ESR Senior Support Administrator

3 hours ago

Saint Leonards, United Kingdom East Sussex Healthcare NHS Trust Full time

Job summary

ESR Senior Support Administrator Band 4 (with Annex 21 applied if trainee appointed)

Are you looking for a change or a new exciting opportunity that supports your career development?

This is an exciting opportunity for either an experienced ESR support administrator or an ESR end user who already has a good grounding in ESR or related workforce systems. This role sits in a progressive department that offers clear career opportunities and succession after training is completed.

We are looking for a forward thinking, innovative team player who is enthusiastic and who will establish themselves as a key point of reference for all matters relating to the support of the Trust's ESR (Electronic Staff Record) system.

You will be part of a small team working to support ESR users throughout ESHT. You will need to be able to prioritise work to deadlines as well as have excellent communication, organisational skills and high attention to detail. A good sense of humour is always an added bonus

.

Main duties of the job

1. Prioritise and input confidential and sometimes sensitive staff changes and leavers into the HR System (ESR), ensuring correct authorisation and Finance approval where required. Ensure high level of accuracy to ensure the employee is paid correctly and to meet payroll deadlines.

2. Monitoring quality and accuracy of data received from Managers and other ESR Users, identifying and resolving any queries.

3. Provide specialist ESR system advice to user across the trust at all levels

4. Provide support to ESR Employee Self Service users, including issuing usernames and passwords and assistance with initial access and navigation of the screens via email and user helpline. This can be complex due to the English not necessarily being the employee's first language or the IT literacy skills of the employee. Assistance to users requires a high level of patience and accuracy of explanation

5. Provide support to managers and ESR Supervisor Self Service users including how to gain access and navigation of the screen via the user helpline.

About us

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available for a small administration fee.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Job description

Job responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person Specification

Qualifications

Essential

English & Mathematics at GCSE level or equivalent Educated to diploma level in a relevant discipline, or equivalent knowledge plus proven recent experience

Desirable

ECDL or equivalent IT qualification

Experience

Essential

Previous requirement for accurate data input General office administration experience

Desirable

Previous experience of working in the NHS

Skills

Essential

Good IT and accurate keyboard skills including knowledge of Microsoft Office - Word, Excel and Outlook Excellent communication skills via telephone, MS Teams and E Mail Good organisational and time management skills Ability to analyse a range of facts or data and resolve problems

Desirable

Good data analysis and spreadsheet skills

Other

Essential

Ability to work as part of a team and independently Evidence that personal behaviour reflects Trust Values

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