Senior Customer Care Administrator German

7 days ago


Saint Neots, Cambridgeshire, United Kingdom Resourcing Group Full time

A highly motivated Senior Customer Care Administrator is required to join our team in St Neots, Cambridgeshire.

The ideal candidate will be responsible for delivering exceptional customer service and supporting the team of customer care administrators. They will manage complex customer queries, develop strong relationships with customers, and ensure effective resolution of all requests.

Main Responsibilities:
  • Motivate and support the team to achieve high performance
  • Support a team of customer care administrators
  • Resolve complex customer queries and complete follow-up actions
  • Use bespoke IT systems to resolve and process customer orders and queries
  • Carry out channel quality reviews and help the team develop using a coaching approach
  • Conduct regular 1-1s and performance reviews
  • Take calls and handle customer enquiries at peak times
  • Collaborate with colleagues to achieve excellence
  • Develop product and process knowledge to provide excellent customer service

Annual Salary: £52,000 - £67,000. Depending on experience.



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