Reception Manager

4 months ago

Cardiff, United Kingdom Village Hotels - Cardiff Full time

First impressions are the most important right? Our welcoming reception areas are a hive of activity and at the epicentre of the action. Often the first and last point of contact for our guests and the first place to go for advice or assistance, service here needs to be second to none. This diverse and challenging role is responsible for ensuring the reception team are on point, all the time, ready to jump in to action, interact with our guests to use our latest technology and ensure they have a flawless experience.

Work, Grow, Play Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

  • Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.

  • Employee Discount on overnight stays at Village Hotels starting from £35 based on 2 sharing 

  • 50% discount on Food and Drink purchased on or off shift at any Village Hotel

  • Exciting training platform with gamified learning 

  • Discounts and cashback offers on many High Street Brands

  • A range of Well-being and Healthcare benefits 

  • Financial wellbeing support via Salary Finance 

  • Employee Assistance Programme

  • Flexible working hours 

  • A fun, supportive and inclusive work environment with loads of Development opportunities

  • Regular team events with our BIG People days monthly

  • Excellent Reward and Recognition Incentive schemes

  • Monthly well-being programme for all employees to support your mental health

  • Anniversary rewards for key milestones of service

  • Holiday Purchase scheme 

  • Birthday day off 

  • Electric car salary sacrifice scheme 

*T&C’s apply based on your contract

But what we need from you…

-An infectious personality
-Initiative to solve any problem for our guests
-Ability to motivate and engage others
-Team player and ability to partner with other departments
-A passion for delivering outstanding guest service

Come and be part of something new & something special - Work, Grow & Play the Village Way



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