Reception Supervisor

5 months ago

Cardiff, United Kingdom Dick Lovett Full time

Are you looking for an opportunity to take on an exciting new role and the next step the in your career?

As we prepare to move to our brand-new state-of-the art facility just off Junction 28 of the M4 near Newport, we are looking for a Reception Supervisor who will be excited by the prospect of working in our new dealership surrounded by exciting Porsche models at one of the biggest Porsche Centres in the UK.

The central function of this role will be to greet and host our customers during their visit to our dealership. As the first point of contact, your primary objective is to ensure that the Reception team deliver a memorable customer experience during every visit. This includes training, reviews, coaching and scheduling to ensure that the team deliver a great service.

Thinking on your feet is very important as you are ultimately responsible for our first impression as customers interact with us and the seamless transfer between departments we are looking for.

Key Responsibilities:

- Oversee the Reception team with support from the Group Reception Manager
- Carry out training, reviews, coaching and scheduling to ensure that the team provide a friendly and helpful Reception experience to customers
- Greet customers, notify the Sales, Service or Parts departments of their arrival, and maintain a high standard of professionalism at all times
- To provide telephone cover and handle enquiries politely and efficiently
- To manage administrative or stocking duties related to the Reception function
- To ensure displays and refreshment areas are kept clean, fully stocked and orderly
- Additional tasks to support the business may also be required, so we are looking for someone who is looking to develop their skillset in an exciting industry.

You should be smart in appearance and possesses the confidence to deal with our customers’ high expectations. If you are an effective communicator and forward-thinking individual, you will thrive in this busy environment. This role is an exciting opportunity to join our dynamic team and grow with our business.

Essential Skills:

- Experience of working in a retail or hospitality environment in a customer facing role for at least two years
- Experience of leading a team would be preferred, but if you can demonstrate transferrable skills and experience and the drive to take on a new challenge, we would like to hear from you
- Confident, professional, smart in appearance
- Basic IT and computer systems experience are essential to this role

If you have the experience we are looking for, and are a friendly and positive person, this is a fantastic opportunity to join our team. If you are excited by this role and the prospect of joining the welcoming and successful team at Dick Lovett, please send us your CV and Cover Letter today.

**Working at Porsche Centre Cardiff**: Explore location

Porsche Centre Cardiff is located on Penarth Road and can be accessed from the Grangetown Link Road (A4232) from either Cardiff City Centre or the Motorway at Junction 33. The Porsche Centre has sold and serviced Porsche models to customers in Wales since opening its doors in 2003.

At Porsche, creativity and courage are promoted, which is why our dealership in Cardiff will be relocating to a brand-new state-of-the-art facility in Newport. Since 1948, the Porsche brand has not stood still, so neither will Dick Lovett.

Explore location
- Check my commute**Working in the Customer Reception Team team**: Explore team

Being a part of the Customer Reception Team offers an exciting opportunity for those who are dedicated to delivering a personalised service to our valued customers.

As a member of our Team, your passion for delivering a personalised experience will shine through. Whether it's welcoming our customers, addressing their enquiries, or assisting them with their needs, you will play an important role in creating memorable and positive experiences.

Explore team

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