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Reception Supervisor

2 months ago

Cardiff, Cardiff, United Kingdom RBH Full time
About the Role

We are seeking a skilled and enthusiastic Reception Supervisor to join our team at Hotel Indigo Cardiff. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is unforgettable.

Key Responsibilities
  • Provide warm and welcoming service to guests, ensuring their needs are met and exceeded.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Support the Reception Manager in maintaining high standards of customer service and hotel operations.
  • Assist with team training and development, promoting a culture of excellence and teamwork.
  • Coordinate fun activities and celebrations for the team, fostering a positive and inclusive work environment.
  • Contribute to the hotel's charity and engagement events, demonstrating our commitment to social responsibility.
  • Maintain accurate records of guest room bookings and respond to guest inquiries in a timely and professional manner.
  • Liaise with housekeeping, maintenance, and other departments to address guest complaints and concerns.
  • Stay up-to-date with training and development opportunities within RBH and IHG, ensuring our team remains knowledgeable and skilled.
What We Offer
  • Competitive salary and incentives.
  • Discounted hotel room rates for you and your friends and family.
  • Discounts on food and drink.
  • Extra days holiday for your birthday.
  • Pension.
  • Free meals on duty, saving you over £1000 per year.
  • Discounts around the city exclusive to FOR Cardiff members.
  • 24-hour support line.
About Us

RBH Hospitality Management is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in putting our people first and providing a supportive and engaging work environment.