Neighbourhood Services Officer

4 weeks ago


Bodmin, United Kingdom Ocean Housing Full time

Ocean Housing Ltd have an exciting opportunity within their Neighbourhood's Team.

We are looking to appoint a Neighbourhood Services Officer who can provide an efficient, effective and customer focused housing management service to the Company’s tenants and promote and facilitate the involvement of tenants in the management of their homes.

As part of your role you will have a geographical patch area where you will cover the following services:

  • Estate and tenancy management
  • Tenancy Checks
  • Estate Inspections
  • Grounds Maintenance and Communal cleaning Contract Monitoring
  • Sign post to Relevant Support and Advice agencies
  • Letting of properties (Garages as requested) as required
  • Repairs logging
  • Tenant consultation and participation
  • Community development
  • Liaison with supported housing staff (internal or external) 

You will liaise with various external organisations and internal departments to maintain an excellent landlord/tenant relationship. It will in addition be your responsibility to manage anti-social behaviour and neighbour disputes and take appropriate action in conjunction with other agencies. 

You will be educated to A Level Grade A-C or equivalent level 3 qualification. It is essential that you have experience of social housing management, dealing with clients in stressful situations and delivering face to face customer service. 

You will have good administrative and organisational skills and have experience of effectively dealing with difficult and challenging situations along with demonstrating patience, diplomacy and having the ability to show empathy for customers whilst balancing the needs of the business.

The role requires you to be able to transport yourself to various locations and a Standard DBS check is required.

For further details please refer to the job description and person specification

In return, we offer you a range of benefits, including:

  • 27 days holiday (plus Bank Holidays)
  • Occupational Sick Pay at 3 months Full Pay and 3 months at Half Pay 
  • Company Pension: 4% Employer Pension Contribution (includes Death in Service Benefit of 3x annual salary)
  • Health Cash Plan (inc Dental and Optical cover)
  • Health and Wellbeing initiative includes yearly Flu Jab
  • Employee Assistance Programme
  • Cycle to Work Scheme
  • Family Friendly Policies
  • Mileage paid at HMRC rate

We offer a dynamic work environment offering hybrid working. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.

Closing Date: Sunday 28th July 2024 at Midnight

Interviews to be held: Tuesday 6th August 2024

Interviews will be conducted Face to Face at our Head Office in St Austell. 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible



  • Bodmin, United Kingdom Cornwall Housing Full time

    **About the role** Cornwall Housing is embarking on a journey with our residents to improve their neighbourhoods and estates. To support this project, we are looking for a Neighbourhood Projects Surveyor to embrace the challenge. If you are a qualified surveyor or are willing to work to becoming qualified, this brilliant opportunity to join our Housing...


  • Bodmin, United Kingdom Cornwall Housing Full time

    **The role** Leading a new team of Estate Rangers working together with colleagues across Cornwall Housing and external partners, you’ll be delivering services to care for our neighbourhoods and delivering investment projects for estate improvements. We want you to care about where you work and make a difference in our communities, so this role is also...

  • Estate Ranger

    1 month ago


    Bodmin, United Kingdom Cornwall Housing Full time

    At Cornwall Housing, we’re about delivering homes and services to the communities of Cornwall. We care about our neighbourhoods, so we’re expanding our neighbourhood services team and creating a new Estate Ranger role. We need talented people who can work with others and who want to make a difference! **What it’s about** As part of a new team of...


  • Bodmin, United Kingdom Cornwall Airport Newquay Full time

    The Independent Living Scheme (ILS) Officer is responsible for providing the concierge service to residents of sheltered housing schemes, supporting tenants and customers on a daily basis by responding to enquiries, being a presence within scheme and completing regular checks. The ILS Officer will work collaboratively with others to meet Cornwall Housing's...


  • Bodmin, United Kingdom bunnyhomes Limited Full time

    **About Bunny Homes** We’re a family business born and bred in the South West. Our passion is to build beautiful homes, using traditional methods and the finest quality materials. We pay the greatest attention to detail, even down to the Butterfly & Bee rose we plant at each new property to cheer up our lives and improve the wellness of our planet. The...

  • Office Administrator

    2 months ago


    Bodmin, United Kingdom The Wool Company Full time

    **THE WOOL COMPANY / OUR MISSION** The Wool Company is all about natural fibres. **Quality** drives everything we do. **Value for money** for us means products that fufil their promise, give long service and that really do make a difference to our customers’ lives. **Sustainability** of natural fibres is becoming better understood globally and their...

  • Office Administrator

    1 month ago


    Bodmin, United Kingdom The Wool Company Full time

    **THE WOOL COMPANY / OUR MISSION** The Wool Company is all about natural fibres. **Quality** drives everything we do. **Value for money** for us means products that fufil their promise, give long service and that really do make a difference to our customers’ lives. **Sustainability** of natural fibres is becoming better understood globally and their...

  • Office Administrator

    1 month ago


    Bodmin, United Kingdom Restormel Tools Full time

    **Overview**: **Duties**: - Perform data entry tasks accurately and efficiently - Carry out clerical duties such as filing, photocopying, and scanning documents - Computerise information and maintain electronic files - Provide administrative support to staff and management - Type correspondence, reports, and other documents - Maintain office supplies...

  • Sales Advisor

    2 months ago


    Bodmin, United Kingdom DK Recruitment Full time

    Sales Advisor Opportunity Immediately Required Salary: 34,000 per annum Location: Bodmin Are you an exceptional sales professional looking for an exciting new opportunity in the dynamic property market? Our client is seeking a dedicated Sales Advisor to join their sales and marketing team. Based primarily in Bodmin, this role will also require travel to...

  • Facilities Officer

    1 month ago


    Bodmin, United Kingdom Cornwall Housing Full time

    We are on the lookout for a Facilities Officer to join the team on an 18-month fixed-term basis. If you have strong organisational skills, some knowledge of health and safety in the workplace, and are interested in joining a wonderful organisation, then please read the advert below. **About the role** As our Facilities Officer, you will support us to...

  • Sales Advisor

    2 months ago


    Bodmin, United Kingdom DK Recruitment Full time

    Sales Advisor OpportunityImmediately RequiredSalary: 34,000 per annumLocation: BodminAre you an exceptional sales professional looking for an exciting new opportunity in the dynamic property market? Our client is seeking a dedicated Sales Advisor to join their sales and marketing team. Based primarily in Bodmin, this role will also require travel to other...

  • Licensing Officer

    2 weeks ago


    Bodmin, United Kingdom Cornwall Council Full time

    We require an enthusiastic and well-motivated officer to undertake the role of Licensing Officer. They need to have a "can-do" approach to work, with excellent interpersonal skills and the ability to communicate effectively with a variety of audiences. In addition, they must be able to work positively and collaboratively and plan work efficiently and...


  • Bodmin, United Kingdom Cornwall Council Full time

    We require an enthusiastic and well motivated officer to undertake the temporary role of Assistant Licensing Officer. Assistant Licensing Officers need to have a 'can-do' approach to work, with excellent interpersonal skills and the ability to communincate effectively with a variety of audiences. In addition they must be able to work positively and manage...


  • Bodmin, United Kingdom Cornwall Council Full time

    **About this role** The role holder will be required to develop and implement effective administration and information systems in order to deliver a high quality service. In order to fulfil this role, the role holder will be expected to have knowledge of licensing legislation and how it is applied in Cornwall Council. This role is for: - _1 x 22.2 hours...


  • Bodmin, United Kingdom NHS Cornwall and Isles of Scilly Integrated Care Board (ICB) Full time

    An exciting opportunity has arisen for business support roles to join the Corporate Head Office administration team to provide a comprehensive, effective and professional business support service to the Chief Financial Officer, an Executive Board Director of the Cornwall & Isles of Scilly Integrated Care Board (ICB). The post holder will have proven and...


  • Bodmin, United Kingdom The Wool Company Full time

    **THE WOOL COMPANY / OUR MISSION** The Wool Company is all about natural fibres. **Quality** drives everything we do. **Value for money** for us means products that fufil their promise, give long service and that really do make a difference to our customers’ lives. **Sustainability** of natural fibres is becoming better understood globally and their...

  • Countryside Officer

    1 month ago


    Bodmin, United Kingdom Cormac Full time

    Cormac manages and maintains a broad range of countryside assets including woodland, heathland, beaches, multi-use trails and heritage sites on behalf of Cornwall Council. We are committed to protecting and enhancing the natural environment of Cornwall and we are looking for a talented and experienced person to join our Countryside Service team as a...


  • Bodmin, United Kingdom Cormac Solutions Limited Full time

    **About the role** Cormac are looking to employ a Technical Support Officer. The role requires excellent attention to detail as can be quite varied. It includes the preparation of the contracts, co-ordinating and liaising with internal and external Clients and producing performance reports. You will provide consistent and high-quality support as part of...

  • Sales Advisor

    2 months ago


    Bodmin, United Kingdom DK Recruitment Full time

    Sales Advisor Opportunity Immediately Required Salary: 34,000 per annum Location: Bodmin Are you an exceptional sales professional looking for an exciting new opportunity in the dynamic property market? Our client is seeking a dedicated Sales Advisor to join their sales and marketing team. Based primarily in Bodmin, this role will also require travel to...


  • Bodmin, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

    **Business Support Officer**: **Band 4**: **Main area** - Administration - **Grade** - Band 4 - **Contract** - Fixed term: 9 months - **Hours** - Part time - 30 hours per week - **Job ref** - 201-23-712**Site** - Carew House - **Town** - Bodmin - **Salary** - £25,147 - £27,596 Pro Rata - **Salary period** - Yearly - **Closing** - Today at 23:59Thank you...