Product Support Specialist

1 month ago


Ashbourne, United Kingdom MasterMover Limited Full time

Product Support Specialist

Location: Ashbourne, Derbyshire
Company: MasterMover

About MasterMover: MasterMover Ltd is a leading global provider of innovative material handling solutions. With a focus on electric tugs and automation, we empower industries to enhance productivity and safety. Our cutting-edge products are used by businesses worldwide to streamline and improve workplace efficiency. With our global operations in the UK, USA, France and Germany and our extended network of dealers and territory managers, we have an exciting future ahead, so you might want to take a closer look.

Job Description: We are seeking a skilled and customer-focused Product Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our global customers and service partners, troubleshooting product issues, and ensuring customer satisfaction. You will work closely with engineering, production, and sales teams to deliver practical solutions and improve product performance.

Key Responsibilities:

  • Provide timely technical support to customers, addressing inquiries, diagnosing issues, and offering solutions for our products and systems.
  • Troubleshoot and resolve technical issues both remotely and onsite when necessary.
  • Document technical issues and resolutions, contributing to our knowledge base for ongoing improvement.
  • Assist with installation, configuration, and maintenance of MasterMover products.
  • Collaborate with internal teams to escalate and resolve complex issues and contribute to product improvements.
  • Deliver product training to customers and service partners to ensure proper usage and performance.
  • Maintain a high level of customer satisfaction by following up on issues and providing regular status updates.

Qualifications:

  • Proven background in electronics, electronic engineering/design, and controls.
  • Experience in wireless systems is desirable.
  • Solid understanding of engineering principles, maintenance and repair of machinery and electrical diagnostics.
  • Excellent planning, organising, decision making and problem-solving skills.
  • Reliable, flexible and proactive individual with good time management and the ability to work autonomously.
  • Excellent communication, interpersonal, negotiation and influencing skills.
  • Proficient in using Microsoft Office and other relevant software.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity for career development within a dynamic and innovative company.
  • Collaborative and inclusive work environment.
  • Access to ongoing training and development opportunities.


  • Ashbourne, United Kingdom Pilgrims Europe Full time

    Job Title: Production Planning SpecialistWe are seeking a highly skilled Production Planning Specialist to join our team at Pilgrims Europe. This is an exciting opportunity for a talented individual to support the Planning team in liaising with the Production team on Twilight Shift.Key Responsibilities:Manage and liaise between planning and production on PDS...


  • Ashbourne, Derbyshire, United Kingdom MasterMover Limited Full time

    About the Role:We're seeking an experienced Production Assembly Specialist to join our team at MasterMover Limited.As a Production Assembly Specialist, you will be responsible for the full build and assembly of our innovative handling solutions, ensuring they meet our high quality and safety standards.Key responsibilities include:Building and assembling...


  • Ashbourne, Derbyshire, United Kingdom Pilgrims Europe Full time

    Pilgrims Europe: Poultry Production Monitoring SpecialistAt Pilgrims Europe, we are seeking a highly skilled and experienced Poultry Production Monitoring Specialist to join our team. This is an exciting opportunity for a motivated individual to take on a key role in ensuring the smooth operation of our primary poultry products production process.Salary:...


  • Ashbourne, Derbyshire, United Kingdom Job&Talent Full time

    We are seeking a skilled Industrial Production Specialist to join our team in Ashbourne, England.The hourly rate for this role is £11.44 for morning and afternoon shifts, and £12 for night shifts.This position offers opportunities for career growth and development within a professional work environment.Key Responsibilities:Operate machinery efficiently and...


  • Ashbourne, Derbyshire, United Kingdom Job&Talent Full time £12

    About the RoleWe are recruiting a Manufacturing Production Specialist to join our team in the Derby area.This is an excellent opportunity for individuals with previous machine/production experience, looking to take their career to the next level. The ideal candidate will be working on production machines making Plastic strips, packing products onto stills at...


  • Ashbourne, United Kingdom Pilgrims Europe Full time

    Job Description:We are seeking an experienced Operations Support Specialist to join our Planning Department at Pilgrims Europe. As a key member of our team, you will be responsible for supporting the Planning team in liaising with the Production team on Twilight Shift. Your primary objective will be to manage and liaise between planning and production on PDS...


  • Ashbourne, Derbyshire, United Kingdom Pilgrims Europe Full time

    Join Our Team as a PDS Logistics CoordinatorPilgrims Europe is seeking a highly organized and detail-oriented PDS Logistics Coordinator to join our Planning Department. In this role, you will be responsible for managing and liaising between planning and production on PDS operations, ensuring that all orders are processed efficiently and accurately.You will...


  • Ashbourne, Derbyshire, United Kingdom MasterMover Limited Full time

    Job DescriptionWe are looking for a skilled Product Support Engineer to join our team at MasterMover Limited in Ashbourne, Derbyshire.The successful candidate will provide technical support to our global customers and service partners, troubleshooting product issues and ensuring full customer satisfaction.You will work closely with our engineering,...


  • Ashbourne, Derbyshire, United Kingdom Artemis Recruitment Consultants Ltd Full time

    Are you a motivated and organised individual looking for a new challenge? We are seeking a Business Development Support specialist to join our team at Artemis Recruitment Consultants Ltd.The ideal candidate will have experience in client support, cash flow analysis, product research, and report writing. A strong understanding of Microsoft Word and Outlook is...


  • Ashbourne, Derbyshire, United Kingdom MasterMover Limited Full time

    Job Title: Electrical Technical Support EngineerWe are seeking an experienced Electrical Technical Support Engineer to join our team at MasterMover Limited.The successful candidate will provide technical support to customers, troubleshoot and resolve product issues, and work closely with internal teams to deliver practical solutions and improve product...


  • Ashbourne, Derbyshire, United Kingdom Trouw nutrition Full time

    At Trouw Nutrition, we are committed to excellence in all our processes. As a Quality Control Coordinator Companion Animal, you will play a vital role in ensuring the highest quality standards in our animal food production. Your responsibilities will include governing and enforcing quality and food safety standards across our operations.We are seeking a...


  • Ashbourne, United Kingdom Job&Talent Full time

    About Us:Job&Talent is recruiting a Machine Operative to join a leading company in the Derby Area. As a Machine Operative, you will play a crucial role in the production process, ensuring that high-quality plastic strips are produced efficiently and effectively.Key Responsibilities:Operate production machines to manufacture plastic stripsPack products onto...


  • Ashbourne, Derbyshire, United Kingdom Pilgrims Europe Full time

    We are seeking a skilled Machine Operations Specialist to support our expanding site in the picturesque town of Ashbourne.Salary: £30,000 - £35,000 per annumAbout the Role:The Machine Operations Specialist will be responsible for setting up machinery ready for production, conducting thorough checks to ensure safety and quality standards are met, and...


  • Ashbourne, Derbyshire, United Kingdom Artemis Recruitment Consultants Ltd Full time

    We are seeking a Financial Services Support Specialist to join our client's SJP firm in Berkswell. This role offers a competitive salary of £23k - £30k and provides an exciting opportunity to work collaboratively with Financial Advisers and other colleagues.Responsibilities:Task Management: Provide management of delegated tasks, deadlines, and...


  • Ashbourne, Derbyshire, United Kingdom Pilgrims Europe Careers Full time

    Job Title: Manufacturing Operations SpecialistLocation: AshbourneWorking Hours: Monday to Friday - 13:45 - 22:15About the Role:We are seeking a highly motivated and detail-oriented Manufacturing Operations Specialist to join our team at Pilgrims Europe Careers. As a key member of our production team, you will be responsible for monitoring and assessing the...


  • Ashbourne, United Kingdom Pilgrims Europe Full time

    Are you looking for a challenging role in operations management? Pilgrims Europe is seeking an experienced Production Supervisor to join their team in Ashbourne. As a Production Supervisor, you will be responsible for coordinating the production process and supervising staff within the area.The ideal candidate will have excellent leadership skills and the...


  • Ashbourne, United Kingdom Mastermover Full time

    **Company**:MasterMover **Location**: Ashbourne, Derbyshire **About MasterMover**: MasterMover Ltd is a leading global provider of innovative material handling solutions. With a focus on electric tugs and automation, we empower industries to enhance productivity and safety. Our cutting-edge products are used by businesses worldwide to streamline and...


  • Ashbourne, United Kingdom Career Teachers Full time

    Career Teachers is a leading recruitment agency specializing in education. We are seeking highly motivated and organized individuals to fill the role of Secondary School Cover Support Specialist.Job SummaryWe are looking for dedicated professionals to support the learning environment in secondary schools across Derby and Derbyshire. As a Secondary School...


  • Ashbourne, Derbyshire, United Kingdom Moy Park Full time

    Mechanical and Electrical Maintenance SpecialistMoy Park is seeking a highly skilled Mechanical and Electrical Maintenance Specialist to join our team. In this role, you will be responsible for ensuring that all maintenance activities are carried out efficiently and effectively, minimizing downtime and maximizing production.Your responsibilities will...


  • Ashbourne, Derbyshire, United Kingdom Artemis Recruitment Consultants Ltd Full time

    Artemis Recruitment Consultants Ltd is seeking a highly skilled Financial Planning Specialist to join their team. The successful candidate will have excellent analytical skills, with the ability to prepare business files and develop financial planning solutions.The ideal candidate will have experience in client support, cash flow analysis, product research,...