Automation and Electrical Specialist

8 months ago

Ashbourne, United Kingdom Mastermover Full time

**Company**:MasterMover

**Location**: Ashbourne, Derbyshire

**About MasterMover**:
MasterMover Ltd is a leading global provider of innovative material handling solutions. With a focus on electric tugs and automation, we empower industries to enhance productivity and safety. Our cutting-edge products are used by businesses worldwide to streamline and improve workplace efficiency. With our global operations in the UK, USA, France and Germany and our extended network of dealers and territory managers, we have an exciting future ahead, so you might want to take a closer look.

**Responsibilities**:
As an Automation and Electrical Specialist at MasterMover, you will be responsible for:

- **Technical Support**: Providing prompt and relevant technical support to Global Service partners & customers for AGV and Automation related products.
- **Service Capability Growth**: Identifying and implementing best practice systems and methods to enhance existing service delivery platforms for new technologies.
- **Business Growth**:Collaborating with internal engineering teams to ensure product features and changes are documented and supported from an Aftersales perspective.
- **Customer Satisfaction**: Providing a global focal point for Aftersales customer inquiries relating to AGV & Automation products.
- **Product Launch**:Supporting Global Sales colleagues with product launches, site surveys, customer acceptance tests, and installations of machines.
- **Product Training**: Developing and conducting product training programs for internal and external service engineers to ensure the support capability of MasterMover AGV products.

**Qualifications**:

- Qualifications in Electrical Engineering, Automation Engineering, or a related field (preferred).
- Experience in CanBus systems, wireless network systems, automation, AGV, robotics or similar technologies.
- Familiarisation with technical support, aftersales customer management, or relatable experience.
- Strong technical knowledge, aptitude, and problem-solving skills to understand and communicate diagnostic best practices.
- Customer-focussed, with excellent communication skills, both written and verbal.
- Proficiency in using software to record and communicate information, records and data.

**Why Join Us**:
At MasterMover, you'll be part of a dynamic team dedicated to pushing the boundaries of material handling technology. We offer competitive compensation packages, opportunities for career growth, and a collaborative work environment where your ideas are valued.

**Benefits**

Life Assurance

Pension Scheme

Retail and Gym Discounts

Employee Assistance Programme

Cycle to Work Scheme

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