Maternity Administrator

2 weeks ago

London, United Kingdom Whittington Hospital NHS Trust Full time

Job summary

Maternity Administrator, Band 2

Contract: Permanent - Full Time

We are looking to recruit committed and enthusiastic individuals to provide administration and reception support across Maternity Services, including Labour ward, the Maternity Assessment unit, Ante/Postnatal Wards and Antenatal clinics.

Successful candidates will have good communication skills, be organised and work well as part of a team. Post holders are expected to have a flexible and "can do" approach in ensuring the work of the department is carried out to the required high standards.

Post holders will work on a rotational basis across areas of Maternity, depending on the needs of the service.

Main duties of the job

To work as part of an MDT team to provide administration support across the Maternity post holder should:*ensure excellent patient experience throughout the Maternity Service, meeting and greeting all visitors to the maternity Unit in a welcoming, courteous and efficient manner.*record patient attendances, admissions and discharges and manage any appointments for patients as indicated by the clinical team and ensure patients are aware of these*assist Maternity staff with designated tasks under direction and supervision.*manage patient records and information in line with local and national IG standards.* share responsibility for ensuring that the administration environment is kept safe at all times in accordance with the Health & Safety Act.

Post holders will engage in cross training within the team to ensure robust cover is available and work on a rotational basis and follow the Standard Operation Procedures for that area.

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Job description

Job responsibilities

Please see the Job Description and the Persons Specification for further details about the job role.

Person Specification

Education / Qualifications

Essential

Good standard of general education with particular strengths in English Language at GCSE Grade C or above or equivalent Recognised computer/IT skills including knowledge of Microsoft Office applications Experience of team working to achieve targets

Desirable

Knowledge of medical terminology Experience of working in the NHS

Skills & Abilities

Essential

Computer literacy skills including use of MS office applications for email, word processing etc. Excellent written English skills including keen attention to spelling and grammar Ability to put people at ease and recognise emotional needs of visitors Excellent customer service skills for both internal and external users Able to follow and learn processes Knowledge of routine office procedures. incoming post, relaying messages and using office equipment such as photocopier, fax, etc. Understanding the importance of confidentiality and data protection issues in a healthcare environment

Knowledge & Experience

Essential

Knowledge of routine office procedures. incoming post, relaying messages and using office equipment such as photocopier, fax, etc. Understanding the importance of confidentiality and data protection issues in a healthcare environment

Personal Qualities

Essential

Flexible attitude to ensure that optimum support is offered to the Service Leads and administrators in delivering services to patients. Good attention to detail Positive can do attitude Reliable and punctual Positive attitude towards change

Other

Essential

Flexible availability to ensure service is covered

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