Administration Assistant

3 weeks ago

Droitwich Spa, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time

Job summary

The Worcestershire AdultSpeech and Language Therapy Service is in the process of redesign, and in orderto support this exciting development, we require a skilled and well-motivatedAdministrative Assistant to work alongside our Team Secretary.

This is a full time B2post - part time considered with a minimum of 30 hours - and the successfulapplicant will work alongside our experienced Team Secretary. You will be basedat Droitwich Medical Centre and will provide administrative support to theclinical team.

We require a creativeindividual who is self-driven and who also works well within a team.

You will be supportedin this post with Trust and Service Induction, as well as with guidance andsupervision from our existing Team Secretary.

We are happy tonegotiate flexible working hours to fit with individual needs as well asfulfilling the requirements of the Service.

Main duties of the job

Atypical day will involve collecting and processing incoming and outgoing mail, responding to emails, answering the phone to patients, carers and colleagues, processingreferrals, arranging and adding appointments for the clinical team, orderingand maintaining supplies, and general administrative duties.

Youwill work independently under the guidance of the Team Secretary.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

27 days leave plus bank holidays, increasing up to 33 days with long service

Generous NHS pension and enhanced pay when you work unsocial hours

Flexible and agile working opportunities

Great maternity, paternity, and adoption support

Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

Health and wellbeing opportunities

If you would like to know more, please visit our careers website.

Job description

Job responsibilities

In this role, youwill:

Undertake administrative duties specific to the role typing -standard keyboard skills required, data inputting, filing, scanning,referral processing, arranging and adding appointments to clinicians diaries

Answer and deal with telephone enquiries in a professionalmanner seeking guidance as required, recording details accurately andforwarding to the relevant member of the team in a timely manner

Process incoming and outgoing mail

Order and maintain stock supplies

Prepare for and attend appraisal meetings and participatein any relevant training programmes required by the Trust.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Additional Criteria

Essential

Ability to meet the travel requirements of the role Professional manner as a representative of the Trust

Qualifications

Essential

Educated to vocational level 2 in Business Administration OR Good general education with a minimum of 2 GCSEs at grade 9-4 (*A-C) with good IT skills OR Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post. I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills & Abilities

Essential

Good organisational skills Good level of literacy and numeracy Ability to communicate clearly and effectively in English in both verbal and written formats Standard IT skills these will be tested at interview

Knowledge

Essential

Knowledge of clerical/office procedures and administrative systems Working knowledge of Microsoft Office, Word, Excel,Outlook

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception role.

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