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Switchboard Operator/Administrator

3 months ago

WestonsuperMare, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

Job summary

We are currently looking to recruit 2 full time night shift switchboard operators on permanent contracts.

The successful candidate will join a small friendly front line team in a busy hospital switchboard. You will need excellent communication, interpersonal skills and be calm in a emergency situation.

Main duties of the job

As the first point of contact within the telecommunications service at Weston General Hospital, operators are responsible for providing a efficient switchboard/information service 24/7 to all staff and customers at the trust. Carry out all aspects of the responsibilities of a operator in a pleasant, courteous and professional manner at all times. Operators will be required to use their own initiative efficiently and accurately when dealing with emergencies/life and death procedures and situations outside the parameters of these procedures

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job description

Job responsibilities

For a more detailed description and main responsibilities please refer to job description document attached to this vacancy.

Person Specification

Qualifications and Training

Essential

Educated to GCSE Standard or equivalent in English and Mathematics Qualification in IT or proven use of IT packages

Desirable

Knowledge of Data Protection and Patient confidentiality issues Customer Service NVQ Typing/Word Processing Qualification

Knowledge and Experience

Essential

Previous Switchboard/Call Centre experience or Customer focused role Experience of working well within a Team Environment Experience of working under pressure and managing a demanding workload

Desirable

Customer Care NHS Experience Previous work within Emergency Services Shift work/Night work Experience

Skills and Abilities

Essential

Excellent communication skills including confident/pleasant telephone manner To have used ISDX Switchboard and Multitone Bleep system or similar Prepared to train/mentor others Good spelling skills