Digital support assistant
3 weeks ago
Salary: £24,840 (+bonus +benefits)
Location: The role will be based at our Didcot office, with a blend of in-office (3 days) and homeworking (2 days) per week.
Bring your communication and tech skills to Hodder Education, where every interaction opens doors to learning.
Hodder Education is the home of accessible, future-proofed educational resources where we put students, teachers and parents at the heart of everything we do. Our goal is to help every teacher and learner across the globe to succeed by creating and delivering high-quality content and support.
Hodder Education is a division of Hachette, one of the largest publishing groups in the UK, with 12 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds.
What you'll be doing
- You will be responsible for ensuring our digital customers are supported in the technical aspects of ordering, on-boarding, accessing and effectively using their online subscription services.
- Through responding to inbound customer phone calls, and emails, using the Zendesk ticketing system the Digital Support Assistant will provide advice and support through first line resolution or via internal escalation routes.
Who we're looking for
- We’re looking for someone with the ability to communicate information clearly and concisely who can offer excellent customer support, keep customers informed and manage expectations.
- The ideal candidate will be highly organised and able to work well independently as well as part of a team. Confidence in learning and using various IT systems is key, and an interest in education is preferable.
What we offer
Our staff are our greatest asset, and our benefits reflect this:
- 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)
- Private medical insurance
- Generous pension schemes
- Rent deposit loans
- 2 community days per year
- Summer hours (finishing at 1pm on Fridays during the summer months)
- Retail discounts through Hachette rewards
- Cycle to Work scheme
- Eye care vouchers
- Wide-ranging training library
- Development programmes (including mentoring)
- Up to 70% off book purchases
- A charity bookshelf
- 12 Staff-led employee networks that are voluntary, including Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks
- Season ticket loans
- And much more
Our commitment
Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.
If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.
Please state in your application that you found this role through Creative Access.
The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org
-
Digital Marketing
5 months ago
Didcot, United Kingdom Taylorollinson ltd Full time**Digital Marketing & Customer Support** Location: Oxfordshire Do you have a flair for digital marketing? Do you see your career in a more creative environment? Are you good with people and have high standards? Do you want to be part of an organisation that enhances the quality of life? Is working for an innovative ground breaking business important to...
-
Digital Learning Specialist
1 month ago
Didcot, Oxfordshire, United Kingdom Rullion Limited Full timeJob Title: Digital Learning SpecialistWe are seeking a skilled Digital Learning Specialist to join our team at Rullion Limited. As a Digital Learning Specialist, you will be responsible for creating engaging and interactive digital learning content for our clients.Key Responsibilities:Design and develop digital learning modules using Storyline 360, Rise, and...
-
Digital Content Specialist
2 weeks ago
Didcot, Oxfordshire, United Kingdom Rullion Limited Full timeDigital Content Creator/eLearning Developer PositionWe are seeking a skilled Digital Content Creator/eLearning Developer to join our team at Rullion Limited.Key Responsibilities:Transform digital designs into interactive, user-friendly, and visually compelling eLearning modules using Storyline 360, Rise, and other Articulate tools.Attend stakeholder...
-
Digital Transformation Expert
4 weeks ago
Didcot, Oxfordshire, United Kingdom Rullion Limited Full timeJob Summary: We are seeking a highly skilled Digital Transformation Expert to join our team at Rullion Limited. As a key member of our organization, you will play a leading role in the adoption and implementation of the Dassault Systems 3DEXPERIENCE Platform.Key Responsibilities:Provide expert advice to UKAEA and subsidiaries on the transformation path...
-
Digital Marketing Specialist
5 months ago
Didcot, United Kingdom Holtram TLPI Ltd Full time**This is an exciting role for an enthusiastic and experienced marketing executive to work in a fast-paced innovative office environment.** Many of our team have been employed for approaching 10 years. We trust, respect and empower our team to own their role without micro-management. **Working from our office**, as Content Marketing Executive, you will be...
-
Strategic Digital Transformation Leader
13 hours ago
Didcot, Oxfordshire, United Kingdom Rullion Limited Full timeRullion Limited seeks a Strategic Digital Transformation Leader to provide expert advice on transforming its digital architecture. The ideal candidate will have experience in implementing Dassault Systems 3DEXPERIENCE Platform, with a sound understanding of Product Lifecycle Management (PLM) techniques and complex engineering data sets.Job OverviewThis role...
-
Technical Support Specialist
6 days ago
Didcot, Oxfordshire, United Kingdom Hachette UK Full timeAbout UsHachette UK is a leading publisher of educational resources, dedicated to creating accessible and future-proofed content for students, teachers, and parents.Job OverviewWe are seeking a highly organized and customer-focused Technical Support Specialist to join our team. As a Digital Support Assistant, you will be responsible for ensuring our digital...
-
Technical Customer Support Specialist
3 days ago
Didcot, Oxfordshire, United Kingdom Hachette UK Full timeAbout Hachette UKHachette UK is a leading publisher with a long history of producing high-quality educational resources. Our mission is to help every teacher and learner succeed by creating and delivering exceptional content and support.At Hachette UK, we value diversity and inclusion. We aim to attract and develop talent from a broad range of backgrounds,...
-
Digital and Social Media Co-ordinator
5 months ago
Didcot, United Kingdom The Faraday Institution Full time**Digital and Social Media Co-ordinator - Job Description** The Faraday Institution is the UK’s independent institute for electrochemical energy storage research, skills development, market analysis and early-stage commercialisation. Our mission is to make significant scientific breakthroughs in battery technology research in the global race to...
-
Education Support Assistant
4 weeks ago
Didcot, Oxfordshire, United Kingdom Academics Ltd Full timePrimary Teaching Assistant OpportunityWe are seeking a highly motivated and enthusiastic teaching assistant to join our team at Academics Ltd. As a teaching assistant, you will play a vital role in supporting the class teacher and providing general classroom support.Key Responsibilities:Assist the class teacher with lesson preparation and deliverySupport...
-
Care and Support Assistant
5 months ago
Didcot, United Kingdom McCarthy Stone Full timeMcCarthy Stone are looking for a professional Care Assistant to join their team at their stunning estate Williams Place in Didcot. This McCarthy Stone Retirement Living PLUS development in Harwell, Didcot boasts 32 stylish one bedroom and 28 two bedroom apartments for those over 70. Base Salary: £11.58 per hour plus additional pay (see below) Hours: 20...
-
Care and Support Assistant
5 months ago
Didcot, United Kingdom McCarthy Stone Full timeMcCarthy Stone are looking for a dynamic **Care Assistant **to join the team at our prestigious **Williams Place **development in **Didcot, Oxfordshire**. Williams Place was built in 2017 and consists of 60 apartments for the over 70's in mind, that may or may not need care. **Hourly rate**: £11.07 per hour plus additional pay (see below) **Hours**:20...
-
Care and Support Assistant
3 weeks ago
Didcot, Oxfordshire, United Kingdom SeeAbility Full timeJob Description:As a Care and Support Assistant at SeeAbility, you will play a vital role in supporting individuals with disabilities to live fulfilling lives. Your responsibilities will include providing daily living support, promoting independence, and encouraging participation in community activities.Key Responsibilities:Provide support with daily living...
-
Care and Support Assistant
5 months ago
Didcot, United Kingdom McCarthy Stone Full timeMcCarthy Stone are looking for a professional Care Assistant to join their team at their stunning estate Williams Place in Didcot. If you would enjoy a varied day, this role would be perfect for you, it's a mixture of Care, Hospitality and Domestic duties carried out in the relaxed environment of a Retirement Living setting. This McCarthy Stone Retirement...
-
Education Support Assistant
2 weeks ago
Didcot, Oxfordshire, United Kingdom Step Teachers Full timeJob Details:We are seeking an experienced Teaching Assistant to join our team at a Primary School in Oxford. The successful candidate will be working with a Year 3 Class with mild SEND, providing 1 to 1 and small group support, as well as contributing to whole class teaching.Key Responsibilities:Support students in their academic and personal developmentWork...
-
Care & Support Assistant
1 month ago
Didcot, United Kingdom McCarthy Stone Full timeMcCarthy Stone are recruiting a professional Care & Support Assistant to join the team at our prestigious Williams Place development in Harwell, Didcot.Built in 2017, Williams Place is a Retirement Living Plus development that consists of 60 apartments with the over 70's in mind, providing excellent on-site facilities and set within beautiful...
-
Learning Support Assistant
1 month ago
Didcot, United Kingdom CV-Library Full timeAre you passionate for demonstrating the value of education to vulnerable children? Are you enthusiastic to make the difference to the lives of students? Academics LTD are working with a fantastic school in the Didcot area who are looking to appoint hard working, motivational Learning Support Assistants ASAP. This Learning Support Assistant role will give...
-
Learning Support Assistant
2 weeks ago
didcot, United Kingdom Academics Ltd Full timeAre you passionate for demonstrating the value of education to vulnerable children? Are you enthusiastic to make the difference to the lives of students? Academics LTD are working with a fantastic school in the Didcot area who are looking to appoint hard working, motivational Learning Support Assistants ASAP.This Learning Support Assistant role will give you...
-
Parts Assistant
6 months ago
Didcot, United Kingdom The Figaro Shop Full timeJob Overview: The Figaro Shop are seeking a dynamic parts assistant to join our team in providing administrative support and ensuring the smooth running of our parts department. Working directly for the Parts Manager you will be responsible for managing the sourcing and supplying of vehicle parts, managing customer enquiries to a very high level on an...
-
Operations Support Administrator
6 months ago
Didcot, United Kingdom Air Products Full timeThe Operations and Plant Support Administrator position will provide a central support to all areas of the UKI Industrial Gases Operations Business primarily but not limited to administrative support for both the Plant & Distribution at Didcot. The administrative tasks are varied to include working as a part of a team to manage purchasing requests & invoice...