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Digital support assistant

2 months ago

Didcot, United Kingdom Hachette UK Full time

Salary: £24,840 (+bonus +benefits)

Location: The role will be based at our Didcot office, with a blend of in-office (3 days) and homeworking (2 days) per week.

 

Bring your communication and tech skills to Hodder Education, where every interaction opens doors to learning.

Hodder Education is the home of accessible, future-proofed educational resources where we put students, teachers and parents at the heart of everything we do. Our goal is to help every teacher and learner across the globe to succeed by creating and delivering high-quality content and support.

Hodder Education is a division of Hachette, one of the largest publishing groups in the UK, with 12 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds.

 

What you'll be doing

  • You will be responsible for ensuring our digital customers are supported in the technical aspects of ordering, on-boarding, accessing and effectively using their online subscription services.
  • Through responding to inbound customer phone calls, and emails, using the Zendesk ticketing system the Digital Support Assistant will provide advice and support through first line resolution or via internal escalation routes.

 

Who we're looking for

  • We’re looking for someone with the ability to communicate information clearly and concisely who can offer excellent customer support, keep customers informed and manage expectations.
  • The ideal candidate will be highly organised and able to work well independently as well as part of a team. Confidence in learning and using various IT systems is key, and an interest in education is preferable.

 

What we offer

Our staff are our greatest asset, and our benefits reflect this:

  • 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)
  • Private medical insurance
  • Generous pension schemes
  • Rent deposit loans
  • 2 community days per year
  • Summer hours (finishing at 1pm on Fridays during the summer months)
  • Retail discounts through Hachette rewards
  • Cycle to Work scheme
  • Eye care vouchers
  • Wide-ranging training library
  • Development programmes (including mentoring)
  • Up to 70% off book purchases
  • A charity bookshelf
  • 12 Staff-led employee networks that are voluntary, including Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks
  • Season ticket loans
  • And much more

 

Our commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.

If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

Please state in your application that you found this role through Creative Access.

The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org