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Principle Service Management Consultant
2 months ago
About the job you're considering
We are seeking a Principal Service Management Consultant/Architect who wants to grow their career and delight customers. A Principal Service Management Consultant/Architect is either a leader or key resource in a team. They lead or work independently designing, developing and implementing deliverables, conducting research and performing analysis. The Principal Service Management Consultant/Architect focuses on all of the ITIL service management lifecycle stages and processes within an outsourcing bid, consulting assignment or an implementation. They are a recognised subject matter expert in one or more of the lifecycle stages or processes. They will define high level solutions including business cases, with delivery, HR, finance, Transition & partners. They will also mitigate delivery risk on system implementation projects by determining the most appropriate delivery approach and by defining comprehensive proposal assumptions.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your role
Provide consultancy to deliver the full spectrum of services needed to assess, plan, design, prepare and deploy our Service Integration blueprint. Sets and leads direction for solution and challenges of IS deliverables, incl. technical solution components, service solution design, delivery model, projects, governance and costing/pricing. Lead workshops and work streams as needed and work either on your own or within a larger programme team. Design, develop and deploy new target operating model. Work on transition and transformation programmes which result in the creation and activation of SIAM operating models. The Principle Service Management Consultant focuses on all of the Service Integration and Service Management lifecycle stages and associated processes. They are a recognized subject matter expert in one or more of the lifecycle stages or processes. They are an expert in related areas such as governance, industry standards or regulatory compliance. You can bring your whole self to work. At Capgemini, stiving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.
Your skills and experience
Experience of driving change in Service Operating Models and managing associated Business Change in delivering successful Service Integration and Management Services Knowledge of the different aspects of the technical solution, delivery as well as business. Ability to understand client business challenges and requirements and determine what element of the Extended SI Model are required to resolve those challenges Overseeing specific/multiple work streams with an understanding of the role of Service Management, ITIL processes, Service Level Agreement (SLA) Management and contractual obligations when providing advice and solution input. Experience managing resources and budgets; ensuring ITIL aligned processes, procedures and work instructions are produced to required standard and are trained upon.
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
What does ‘Get The Future You Want ‘ mean for you?
You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere®. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.
We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
Why you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
