Implementation Consultant

6 months ago

Woking, United Kingdom IDOX plc Full time

**Implementation Consultant**

**UK, home based, with occasional travel.**

**About the role**

This is a fantastic opportunity for an experienced **Implementation Consultant **to join our Idox Professional Services team, working with our Local Government solutions in a fundamental, customer-facing role. You’ll be joining a newly established team of software delivery specialists that has been set up to enrich the core onboarding experience for Idox Customers across the UK & Ireland.

Responsibilities include developing strong relationships with customers, prioritising and balancing a portfolio of projects and liaising with cross-functional teams in Idox to secure successful software implementations to a high degree of customer satisfaction. You will manage the intricacies of each software implementation to an agreed process, ensuring that all key software deliverables are achieved as planned and any issues are resolved in a timely manner, to the satisfaction of all stakeholders.

If you are a self-sufficient, team player with a problem-solving mentality and excellent attention to detail, we would like to meet you. We hope fulfilment and accomplishment are your main motivators and the Idox values of responsibility, integrity and excellence are naturally core to you as a professional, your wellbeing and your sense of achievement.

**Key responsibilities**:

- Partner with the Customer and the Idox Project Manager to ensure timely, realistic delivery of the project to the satisfaction of all key stakeholders
- Provide advice and guidance to the Idox Project Manager re: planning the project, including scope, timescales, revenue milestone accuracy, risk management and project approach
- Undertake and successfully complete implementation tasks pertaining to projects as agreed with the PM
- Assist the customer with the familiarisation, configuration and customisation of the Idox solutions they have procured, conferring knowledge and understanding in order for customers to become self-sufficient
- Collaborate with various teams across Idox Professional Services to ensure a smooth implementation including swift issue resolution
- Collaborate with external, 3rd party stakeholders where required to facilitate integrations with ancillary products
- Handover of project issue logs to Customer Experience at BAU
- Work closely with the Product team to help shape the future of Idox solutions and to ensure customer awareness and understanding of software enhancements
- Create and maintain guidance and documentation to assist customer understanding of the implementation approach, roles and responsibilities
- Contribute to and influence continuous improvement in the delivery process across professional services onboarding and beyond.

**To be successful, you should bring**:

- Experience and knowledge of working with Idox solutions, particularly in Idox Cloud
- Experience and knowledge of the Idox solutions implementation processes
- A problem-solving mindset
- A consultative approach, ability to influence others to support deliverables
- Demonstrable ability to build relationships with and communicate effectively with customers
- Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
- An ability to form strong and mutually beneficial business relationships
- A track record of achieving goals and objectives
- Strong written, listening, and oral communication skills
- High level of commitment and passion for achieving levels of service excellence
- Excellent time management and prioritisation skills
- Negotiation skills.

**Additional attributes positively welcomed**:

- Data migration knowledge
- Experience of working in a Local Government department.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- In a few sentences, please tell us about experience you have had in implementing software in a local authority setting; we are particularly interested if you have had experience with Idox Cloud or other Idox products as a super user. We are looking for someone who is confident in explaining the benefits of software and can demonstrate or coach others positively. We can develop your skills as a Consultant and transfer your career into the private sector, cultivating your specialist experience.
- Salary expectations?

**Experience**:

- Software Implementation: 3 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Woking GU21

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