Customer Services Executive Beauty

4 weeks ago

Reading, United Kingdom Healthxchange Full time

Customer Services Executive

Location: Reading WFH 2days/week

Reporting to: CustomerService Manager

Salary:pa plus annual performancebonus

Workschedule:

Our CustomerServices department is open Monday to Friday 8am to 6pm andSaturday from 10am to 5pm.

Saturdays arecompleted on a rota basis at a frequency of around 1 in every 4weeks with the option to have a day of in lieu orovertime.

AboutHealthxchange:

Founded in 2000Healthxchange is the leading supplier of medical aesthetic productsand services to professionals across the UK & Ireland.Healthxchange proudly partner with awardwinning brands includingObagi Medical Medik8 Jan Marini and Jane Iredale to strategicallycommercialise their products in market. We currently supply over9000 clinics with a full range of products (Skincare InjectablesEnergybased devices) and services (software & education) tosupport their 360 business needs. The company offers a dynamicenvironment for innovation and growth in the medical aestheticspace.

About therole:

As a Customer ServicesExecutive at Healthxchange you will be the first point of contactfor new customers playing a key role in shaping their initialexperience with us. Youll be responsible for creating a positiveand lasting first impression by providing excellent support withproduct queries both pre and postsale. Ensuring that all customerorders are processed promptly and accurately youll work to meetdepartmental KPIs while delivering a seamless service.This role isideal for someone passionate about beauty and skincare dedicated toproviding an exceptional customer experience at everyinteraction.

Responsibilities:

  • Actas a customer champion always delivering an excellent customerexperience and support with increasing our customer satisfactionand retention.
    Ensure customer emails phone calls andLive Chats are responded to within agreed department responsetimes.
    Ensure orders are processed promptly and accuratelyadhering to company Standard Operating Procedures and allcompliance requirements.
    Liaise with external thirdpartysuppliers e.g. delivery companies to investigate and resolvecustomer delivery issues.
    Take ownership of customerqueries working with internal stakeholders to investigate andprovide a full resolution for the customer whilst balancing thecommercial needs of the business.
    Act as a brandambassador when interacting with customers consistentlydemonstrating high levels of integrity diligence andprofessionalism.
    Act always as a team player working withyour colleagues to achieve department goals andobjectives.
    Use Salesforce CRM to accurately record noteson customers accounts ensuring a record of your customerinteractions.
    Maintain an uptodate knowledge of companyproducts and procedures.
    Provide support with adhocprojects and tasks asrequired.

Requirements:

  • Passionfor delivering great customer service.
  • A keeninterest in beauty and skincare.
  • Excellentemail writing skills.
  • Ability to work underpressure in a fastpacedenvironment.
  • Selfmotivated with the ability towork under minimal supervision.
  • Excellent timemanagement capability.
  • Proven communicationskills.
  • Confident telephonemanner.
  • Able to work to deadlines and deliverresults under pressure.
  • Flexible andadaptable.
  • Reliable with excellent timekeeping.
  • MicrosoftOffice
  • CRM (SalesForce) and Intact IQpreferred

Benefits
Companypension annual performance bonus 23 days holiday plus bank holidays(and increasing with service) staff discount staff social eventsaccess to Health AssuredEAP.

Healthxchange is committed tocreating a diverse and inclusive work environment. We are proud tobe an equal opportunity employer and we welcome and encourageapplications from all qualified individuals regardless of racecolour religion sex sexual orientation gender identity nationalorigin age disability status marital status or any other legallyprotected status. All employment decisions are based on meritqualifications and businessneeds.

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