Customer Services Executive

5 months ago

Reading, United Kingdom STADA Arzneimittel AG Full time

STADA is an international pharmaceutical company with a mission to "Care for People's Health as a Trusted Partner" for more than 125 years. The company's business pillars are Consumer Healthcare (CHC) products, generics, and specialty medicines, including biosimilars. STADA products are available in more than 120 countries. In 2022, the region formed by the CIS countries became an independent business unit and was renamed Eurasia with direct reporting to German headquarters. In the region, STADA has fully-fledged companies in most local markets, including Kazakhstan, where STADA Eurasia HQ is located.-
**Customer Services Executive**
- Reading | United Kingdom (GB) | Full-time | Permanent | Sales & Marketing & Customer Service | Professionals- A great opportunity has arisen to join a Customer Services team within a brand leading pharmaceutical company. This position is part of a lively and dynamic team, dedicated to supporting customers by providing an excellent service from start to finish.- As a Customer Services Executive your responsibilities will include, though will not be limited to:
- Accurately processing customer orders in a timely manner to meet KPI’s.
- Accurately take and resolve device technical calls via the helpline. Ensure all calls are logged on internal systems or triaged to correct contact.
- Maintain and update customer records and databases.
- Coordinate with internal departments and external suppliers to ensure smooth delivery of products and services.
- Working well as part of a busy team and building relationships with customers and proactively bring key issues for resolution to the Customer Services Manager.
- Positively adapt to changing business needs.
- Responsible for working in accordance with our compliance procedures, legislation and regulatory requirements at all times. This includes, but not limited to, directives and guidance such as PMCPA, NMC, APBI Code of Practice, GMDP and other GxPs.
- To be successful in this position, you should be able to demonstrate:
- Excellent communication and interpersonal skills, both written and verbal.
- Strong organisational and time management skills, with the ability to prioritise and multitask.
- High attention to detail and accuracy, with the ability to work under pressure and meet deadlines.
- A positive and proactive attitude, with the ability to work independently and as part of a team.
- Customer services and pharmaceutical industry experience would be an advantage.
- Experience in SAP preferable.

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