Customer Service Representative Beauty
4 weeks ago
About the Role:
We are seeking a skilled Customer Service Representative to join our team at Healthxchange. As a key member of our Customer Services department, you will be the first point of contact for new customers, shaping their initial experience with us.
Responsibilities:
- Act as a customer champion, delivering an excellent customer experience and support to increase customer satisfaction and retention.
- Ensure customer emails, phone calls, and Live Chats are responded to within agreed department response times.
- Process customer orders promptly and accurately, adhering to company Standard Operating Procedures and all compliance requirements.
- Liaise with external third-party suppliers to investigate and resolve customer delivery issues.
- Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer, balancing commercial needs.
- Act as a brand ambassador, consistently demonstrating high levels of integrity, diligence, and professionalism.
- Work collaboratively with colleagues to achieve department goals and objectives.
- Use Salesforce CRM to accurately record notes on customer accounts, ensuring a record of customer interactions.
- Maintain an up-to-date knowledge of company products and procedures.
- Provide support with ad-hoc projects and tasks as required.
Requirements:
- Passion for delivering great customer service.
- A keen interest in beauty and skincare.
- Excellent email writing skills.
- Ability to work under pressure in a fast-paced environment.
- Self-motivated with the ability to work under minimal supervision.
- Excellent time management capability.
- Proven communication skills.
- Confident telephone manner.
- Able to work to deadlines and deliver results under pressure.
- Flexible and adaptable.
- Reliable with excellent time-keeping.
- Microsoft Office.
- CRM (Salesforce) and Intact IQ preferred.
About Healthxchange:
Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK and Ireland. We partner with award-winning brands to commercialise their products in the market.
Benefits:
- Company pension.
- Annual performance bonus.
- 23 days holiday plus bank holidays (increasing with service).
- Staff discount.
- Staff social events.
- Access to Health Assured EAP.
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