Customer Service Representative Beauty

4 weeks ago


Reading, Reading, United Kingdom Healthxchange Full time

About the Role:

We are seeking a skilled Customer Service Representative to join our team at Healthxchange. As a key member of our Customer Services department, you will be the first point of contact for new customers, shaping their initial experience with us.

Responsibilities:

  • Act as a customer champion, delivering an excellent customer experience and support to increase customer satisfaction and retention.
  • Ensure customer emails, phone calls, and Live Chats are responded to within agreed department response times.
  • Process customer orders promptly and accurately, adhering to company Standard Operating Procedures and all compliance requirements.
  • Liaise with external third-party suppliers to investigate and resolve customer delivery issues.
  • Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer, balancing commercial needs.
  • Act as a brand ambassador, consistently demonstrating high levels of integrity, diligence, and professionalism.
  • Work collaboratively with colleagues to achieve department goals and objectives.
  • Use Salesforce CRM to accurately record notes on customer accounts, ensuring a record of customer interactions.
  • Maintain an up-to-date knowledge of company products and procedures.
  • Provide support with ad-hoc projects and tasks as required.

Requirements:

  • Passion for delivering great customer service.
  • A keen interest in beauty and skincare.
  • Excellent email writing skills.
  • Ability to work under pressure in a fast-paced environment.
  • Self-motivated with the ability to work under minimal supervision.
  • Excellent time management capability.
  • Proven communication skills.
  • Confident telephone manner.
  • Able to work to deadlines and deliver results under pressure.
  • Flexible and adaptable.
  • Reliable with excellent time-keeping.
  • Microsoft Office.
  • CRM (Salesforce) and Intact IQ preferred.

About Healthxchange:

Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK and Ireland. We partner with award-winning brands to commercialise their products in the market.

Benefits:

  • Company pension.
  • Annual performance bonus.
  • 23 days holiday plus bank holidays (increasing with service).
  • Staff discount.
  • Staff social events.
  • Access to Health Assured EAP.

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