Urology Pathway Coordinator
2 months ago
Job summary
An exciting opportunity has arisen in the Urology department to join our Endourology and general urology team as a Patient Pathway Coordinator.
The post holder will actively manage the administrative processes attached to patient treatment pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients. They will deliver a high-quality administration service, a positive patient experience, and excellent customer service.
Both written and verbal excellent communication skills are expected along with experience of maintaining databases and confidence in using Excel. The role requires someone who is proactive, willing to take ownership and accountability, and able to manage a high-volume workload.
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Main duties of the job
It is a full-time post working alongside a multidisciplinary clinical team and admin team. We are looking for a dynamic, enthusiastic candidate who demonstrates knowledge and skills with a focus on maintaining and achieving high quality patient care. Strong interpersonal skills are essential as the role involves working closely within a multidisciplinary team.
Good organisational and communication skills, flexibility, accuracy, and the ability to work autonomously, with attention to detail, within a busy environment are key attributes. A good working knowledge of Excel is crucial to this role.
The post holder will be a team player who must promote and contribute towards achieving the Trust's UCLH top ten objectives, and demonstrate our Trust Values, behaviours and standards.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Person Specification
Knowledge and Qualifications
Essential
Educated to GCSE level or equivalent, with Grade C or above in English and Maths. Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment. Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable
NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience
Essential
Experience of working in a customer facing, nonroutine environment with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent). Previous NHS experience, or experience of working in a healthcare setting.-
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