Complex case manager

2 weeks ago

Northampton, United Kingdom Northampton General Hospital Full time

Job summary

Complex Case Manager-Integrated Discharge Team

An exciting opportunity has arisen to work in the Integrated discharge team. Practising as an independent specialist clinical practitioner responsible for the management of a defined case load. The post holder will work in partnership with the multi-disciplinary team (MDT) to implement and improve the patient pathway.

You will play a vital role within hospital flow and be the escalation point to progress the patients journey reducing the number of non-valued added in-patient days and in turn facilitate a timely discharge on EDD.

They will be a main contact for patients and families to advise and guide them through the complex discharge process.

Main duties of the job

Post Holder will be based within hospital Complex Discharge Team.

The post holder will be practising as an independent specialist clinical practitioner responsible for the management of a defined case load.

The post holder will work in partnership with the multi-disciplinary team (MDT) to implement and improve the patient pathway.

You will play a vital role within hospital flow and be the escalation point to progress the patient's hospital journey reducing the number of non- valued added in-patient days and in turn facilitate a timely discharge on the EDD.

They will be a main contact for patients and families to advise and guide them through the complex discharge process.

About us

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Job description

Job responsibilities

To actively facilitate effective and timely discharge of patients through liaison with appropriate departments, organisations, and professionals.

Attended the daily ward board rounds of patients on your case load to review patients needs related to discharge and update the ward MDT.

Provide Specialist Knowledge, support, and guidance to colleagues regarding discharge planning and mental capacity.

Demonstrable working knowledge and practical application of legislation relevant to discharge and transfer of care process including the Care Act.

Have extensive knowledge of health and social care services, roles and responsibilities and apply this to support patient discharges.

Liaise with Site Manager to ensure complex discharges are expedite on date of discharge.

To Coordinate / Participate in family, professional, and best interest meetings with multi-agencies to discuss Patients discharge arrangements.

Identify delays in the patient journey and act appropriately to challenge process.

Expert knowledge and understanding of the D2A model and pathways

Be the health lead in understanding the appropriate Discharge to Assess (D2A) pathway appropriate for patients and be ready to facilitate this pathway as soon as the patient is medically optimised.

Responsible for the integrated discharge hub and ensuring patient referrals are forwarded to relevant agencies in a timely manner

Responsible for updating Transfer of Care form (TOC) post IDT Hub with pertinent information identified to support Patients needs for a pathway to be agreed.

Work collaboratively with Specialist Teams internal and external to confirm clinical plans in place to reduce non valued added in-patient days and follow-on care post discharge.

Liaise with General Practitioners, community nurses, clinical support professionals and other agencies to facilitate a patient discharge.

Liaise with the community hospitals to ensure the continuity of patient care, when crossing healthcare boundaries.

Act as a focus for investigations and resolution of individual patient discharge problems, utilising the links with other professionals and an overall knowledge of available facilities and options for patient care within the community.

Support wards to diffuse and deal with conflict and delicate discharge situations to agree a discharge plan.

Please see the attached job description for full role responsibilities

Person Specification

Educations,Training and Qualifications

Essential

Degree level education or equivalent demonstrable experience. Evidence of further education or study up to master's level or equivalent level of training or experience. Recognised teaching or assessing qualification or equivalent demonstrable experience of teaching and assessment. Health or Social Care professional registered with a nationally recognised regulatory body NMC, HCPC, Social Work England. Evidence of proactive and continued professional development.

Knowledge and Experience

Essential

Mental and Emotional effort concentration levels - dealing with patients and relatives regarding sensitive issues concerning discharge, ability to defuse difficult situations, excellent persuasive skills to manage highly emotive situations and overcome barriers to understanding. To have a clear working knowledge of the Hospital discharge service: policy and operating model. Evidence of competence in CHC, safeguarding, MCA, DOL's. Evidence of proactive and continued professional development. Significant post registration experience in speciality. Recent relevant experience at senior level band 6 or above. Knowledge and understanding of the D2A pathways. Ability to Assess, Plan and manage the care of a wide variety of patient conditions. Experience of dealing with people who display inappropriate behaviours verbal aggression, insensitive and potentially hostile situations.

Desirable

Understanding of impact of high Stranded numbers. Understanding of impact of delays in discharging patients.

Skills

Essential

Ability to prioritise and demonstrate time management and organisational skills. Ability to work under pressure and change tasks daily to support Trust OPEL status or interject to ensure actions are followed up on request by Site Team, Senior Managers, Matrons. Demonstrate the ability to obtain and evaluate information to aid decision making and to develop others in this area. Highly developed communication skills, written, verbal and presentation, able to give constructive feedback. Demonstrate a good understanding of wider health and social care systems. Understanding of clinical governance and its application. Ability to cope with a range of complex options, find solutions, analyse, compare, and decide appropriate course of action. IT literate frequent use of VDU equipment, capable of using and interrogating IT data systems in support of the discharge role.

  • Complex Case and Insurance Investigator

    6 months ago

    Northampton, United Kingdom Sage Homes Full time

    **About Sage Homes** Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them. Since 2017 we have delivered around 10,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes...

  • Housing Case Manager

    1 week ago

    Northampton, Northamptonshire, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Housing Case ManagerLocation: North Northamptonshire Council (Hybrid)Rate of Pay: £25-£28 per hour Umbrella P/H, estimated salary range: £43,200 - £50,240 per annum based on 37 hours per weekWe are seeking an experienced Housing Case Manager to join our Housing team at North Northamptonshire Council. The successful candidate will play a...

  • ER Case Management Adviser

    1 month ago

    Northampton, Northamptonshire, United Kingdom Nationwide Building Society Full time

    Job Title: ER Case Management AdviserAs an ER Case Management Adviser at Nationwide Building Society, you will play a key role in providing expert Employee Relations advice and support to all employees and managers across the business.About the RoleThis 6-month fixed-term position is within the People Function, supporting a healthy and robust approach to...

  • Assistant Case Handler

    5 months ago

    Northampton, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Are you ready for your next move in your Conveyancing Career? Our successful client, growing client with offices based in Northampton, are seeking an Assistant Case Handler to join them on a permanent full time basis working Monday to Friday 9.00am to 5.30pm. **Responsibilities** As an Assistant Case Handler, you will be required to support Case Handlers...

  • Expert Social Work Lead for Complex Needs

    1 week ago

    Northampton, Northamptonshire, United Kingdom Sanctuary Personnel Ltd Full time

    Lead Complex Care Social Worker Role in NorthamptonshireSanctuary Personnel, a pioneering recruitment agency, is seeking an experienced Lead Complex Care Social Worker to join their Emergency Duty Team. This permanent position offers an excellent opportunity for a skilled professional to work full-time in Northamptonshire.About the RoleThe successful...

  • Conveyancing Assistant Case Handler

    6 days ago

    Northampton, United Kingdom CV-Library Full time

    Are you seeking an opportunity to work with a leading Law firm in Northampton as a Conveyancing Assistant Case Handler? Assisting the Legal Case Handlers, you will play a crucial role in the team providing support with the following tasks: * Replies to enquiries. * Reviewing mortgage offers. * Providing updates to agents / clients. * Setting up...

  • Conveyancing Assistant Case Handler

    2 days ago

    Northampton, United Kingdom Pertemps Northampton Full time

    Are you seeking an opportunity to work with a leading Law firm in Northampton as a Conveyancing Assistant Case Handler? Assisting the Legal Case Handlers, you will play a crucial role in the team providing support with the following tasks: * Replies to enquiries. * Reviewing mortgage offers. * Providing updates to agents / clients. * Setting up...

  • Travel RN Case Manager

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Epic Travel Staffing Full time

    About the RoleEpic Travel Staffing is a leading provider of healthcare professionals to hospitals and healthcare facilities nationwide. We are currently seeking an experienced Travel Registered Nurse (RN) to fill a challenging Case Manager position.Key ResponsibilitiesCare for patients with complex medical needs in a home care or hospice settingCollaborate...

  • Legal Graduate/Assistant Case Handler

    2 months ago

    Northampton, United Kingdom CV-Library Full time

    Are you seeking an opportunity to work with a leading Law firm in Northampton as an Assistant Case Handler within Conveyancing? Assisting the Legal Case Handlers, you will play a crucial role in the team providing support with the following tasks: * Replies to enquiries. * Reviewing mortgage offers. * Providing updates to agents / clients. * Setting...

  • Legal Graduate/Assistant Case Handler

    6 months ago

    Northampton, United Kingdom Pertemps Northampton Full time

    Are you seeking an opportunity to work with a leading Law firm in Northampton as an Assistant Case Handler within Conveyancing?Assisting the Legal Case Handlers, you will play a crucial role in the team providing support with the following tasks: * Replies to enquiries. * Reviewing mortgage offers. * Providing updates to agents / clients. * Setting up...

  • Complex Care Specialist

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Advantage Healthcare Full time

    Job Summary:We are seeking a dedicated and compassionate Complex Care Assistant to join our team at Advantage Healthcare. As a Complex Care Assistant, you will have the opportunity to develop and enhance your skills in various complex areas such as tracheotomy, ventilation, seizure management, and stoma care.Key Responsibilities:Provide high-quality care and...

  • Assistant Case Handler

    5 months ago

    Northampton, United Kingdom Shoosmiths Full time

    Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world’s most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together...

  • Interim Operations Manager

    1 month ago

    Northampton, United Kingdom CV-Library Full time

    Finegreen are currently supporting a large NHS organisation in the appointment of a senior operations and performance professional for an initial period of 3 months. Working to the Executive and sub Board clinical management structure, you will support the delivery of effective and efficient services within the Directorate. Key Responsibilities: Ensure...

  • ER Case Management Adviser

    1 month ago

    Northampton, United Kingdom Nationwide Building Society Full time

    As an ER Case Management Adviser, you will provide expert Employee Relations advice and support on people issues to all employees and managers across all business areas, working as part of the HR Case Management Team in the People Function, supporting a healthy and robust approach to performance management, sickness absence management and addressing...

  • Interim Operations Manager

    2 weeks ago

    Northampton, United Kingdom Finegreen Full time

    Finegreen are currently supporting a large NHS organisation in the appointment of a senior operations and performance professional for an initial period of 3 months.Working to the Executive and sub Board clinical management structure, you will support the delivery of effective and efficient services within the Directorate.Key Responsibilities: Ensure the...

  • Compassionate Complex Care Specialist

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Complete Care Amegreen Full time

    Role OverviewWe are seeking a skilled and empathetic Children's Complex Care Assistant to join our team at Complete Care Amegreen. This is an excellent opportunity to develop your expertise in caring for individuals with complex needs, including those with spinal cord injuries, muscular dystrophy, and acquired brain injuries.About the Role:You will work...

  • Senior Project Manager

    1 month ago

    Northampton, Northamptonshire, United Kingdom beBee Professionals Full time £60,000 - £80,000

    In beBee Professionals, we are seeking a highly skilled Senior Project Manager to lead complex projects in Northampton, UK. The ideal candidate will oversee the planning, execution, and completion of high-profile projects, ensuring timely delivery, within scope, and on budget.Key Responsibilities:Manage the full lifecycle of projects from initiation to...

  • Housing Options Officer

    3 weeks ago

    Northampton, United Kingdom CV-Library Full time

    Job Title: Housing Options Officer Location: North Northamptonshire Council (Hybrid) Rate of Pay: £20 Umbrella P/H Hours per Week: 37 hours We are currently looking for an experienced Housing Options Officer to join North Northamptonshire Council as part of their Housing team. The successful candidate will play a key role in triaging and managing...

  • Housing Options Officer

    2 days ago

    Northampton, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Housing Options Officer Location: North Northamptonshire Council (Hybrid) Rate of Pay: £20 Umbrella P/H Hours per Week: 37 hours We are currently looking for an experienced Housing Options Officer to join North Northamptonshire Council as part of their Housing team. The successful candidate will play a key role in triaging and managing cases...

  • Housing Options Officer

    1 week ago

    Northampton, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Housing Options OfficerLocation: North Northamptonshire Council (Hybrid)Rate of Pay: £20 Umbrella P/HHours per Week: 37 hoursWe are currently looking for an experienced Housing Options Officer to join North Northamptonshire Council as part of their Housing team. The successful candidate will play a key role in triaging and managing cases to...