Complex Case and Insurance Investigator

4 weeks ago

Northampton, United Kingdom Sage Homes Full time

**About Sage Homes**

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.

Since 2017 we have delivered around 10,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and by 2030 we have committed to deliver 30,000 high-quality affordable homes across the country.

We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.

**About the role**:
We have an exciting opportunity to join our Complaints team and specialise in managing complex cases involving multiple issues from various service areas. As the Complex Case and Insurance Investigator you will primarily focus on the handling of complex cases involving customers with a multitude of issues, complaints, and the oversight of insurance claims, with a specific focus on personal injury claims and disrepair claims. You will collaborate closely with our broker/insurers, service areas, and the legal team to ensure effective case management and resolution.

Duties include:

- Handling complex cases that involve multiple issues originating from different service areas.
- Conducting thorough legal research, gather evidence, and maintain comprehensive case files.
- Collaborating with internal stakeholders to devise case strategies and develop action plans.
- Managing insurance, personal injury and disrepair claims.
- Liaise with our broker and insurers to provide them with accurate and relevant information about the claims.
- Evaluate and assess disrepair claims submitted by customers, determining their validity and potential liability.
- Ensure all necessary documentation is prepared, submitted, and maintained in a timely manner.
- Liaising with the claimant and advising them on any issues that arise.
- Work with risk analysts, brokers and underwriters.
- Work closely with service areas to address outstanding cases, providing guidance and assistance in resolving complex complaints.
- Monitoring the progress of complaints and maintain clear records of all communications and actions taken.
- Collaborate with the legal team to provide updates on insurance claims, share insights, and seek legal advice when required.
- Assist in preparing legal documents, including pleadings, motions, and briefs.
- Stay current with legal developments and industry trends related to insurance claims and personal injury law.
- Conduct legal research and analysis to support case strategies and decisions.
- Maintain clear and open communication with internal and external stakeholders, including clients, insurers, and service areas.
- Prepare regular reports on case progress and share updates with relevant parties.

**About you**
- Proven experience in managing complex cases and insurance claims, particularly in personal injury and disrepair claims.
- Strong knowledge of legal principles, procedures, and terminology.
- Excellent organisational skills with meticulous attention to detail.
- Exceptional communication and interpersonal skills.
- Proficiency in legal research, document drafting, and case management software.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and the ability to handle high-pressure situations.
- Decisive and able to work at a fast-paced environment.
- Have a natural customer focus, a can-do attitude and is a champion for the customer.
- Good understanding of Microsoft office products.
- Excellent written and analytical skills, with the ability to pull together a range of information to tell a clear story.
- Great interpersonal skills, and the ability to develop relationships with others.

We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.

**About the culture**

We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. And we're curious, passionate and inventive in the way we create social change.

Sage is a fast-paced and supportive environment where ambitious and proactive employees thrive. People are empowered to use their pioneering efforts to grow themselves and our business.

We are proudly committed to creating an inclusive workplace, where the diversity of our people and their ideas are truly valued and we love to see applicants from diverse backgrounds and different walks of life.

  • Fraud Investigator- Part Time

    3 weeks ago

    Northampton, United Kingdom Barclays Full time

    **Fraud Investigator-Part time** **Northampton** **Salary - £30,000 per annum based on full time hours** **Rotating Shifts -20 hours per week minimum, varying shift patterns between 7am-11pm Monday to Sunday, weekend working required, 1-2 days per week in the office** Barclays is one of the world's largest and most respected financial institutions,...

  • Insurance Administrator Wanted Join Our Growing

    2 weeks ago

    Northampton, United Kingdom Blue Light Insurance Full time

    **We are looking for an Insurance Administrator to join our growing team!** ...................................... The products we offer are Mortgages, Remortgages, Life Insurance, Critical Illness Insurance, Income Protection Insurance and Private Medical Insurance. We are a well-known brand amongst this demographic and we pride ourselves on providing...

  • Conveyancing Case Handler

    1 month ago

    Northampton, United Kingdom Pertemps Northampton Full time

    Legal Conveyancing Case Handler Our client, based in Northampton are seeking a motivated and experienced Legal Conveyancing Case Handler to join their team. As a Case Handler, you will play a crucial role in managing the conveyancing process for a variety of property transactions. "A reputable and established legal firm dedicated to providing comprehensive...

  • Police Staff Investigator

    3 weeks ago

    Northampton, United Kingdom Northamptonshire Police Full time

    Role type- Police Staff- Contract duration- Permanent- Contract type- Full Time- Department- Crime West- Location- Northampton, Criminal Justice Centre - NN4 7SL- Grade/scale- Staff - Scale 5- Salary - £27,792 - Hours per week- 37- Closing date* - 30/06/2024, 23:55 - Job description- To support investigating officers in the completion of administrative...

  • Complaints Case Handler

    3 weeks ago

    Northampton, United Kingdom Alliance Recruitment Full time

    We are currently looking for a Complaints Case Handler to join an internationally recognised organisation based in Northampton. This is a permanent position, working 9am-5pm Monday to Friday and offering a competitive salary. If you are looking to join a busy team and are a driven individual who has exceptional customer and investigative service skills,...

  • Conveyancing Case Handler

    1 month ago

    Northampton, United Kingdom Pertemps Northampton Full time

    Legal Conveyancing Case HandlerOur client, based in Northampton are seeking a motivated and experienced Legal Conveyancing Case Handler to join their team. As a Case Handler, you will play a crucial role in managing the conveyancing process for a variety of property transactions."A reputable and established legal firm dedicated to providing comprehensive...

  • Complaints Case Handler

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom The Graduate Full time

    Our client is a professional body for building engineers in the United Kingdom and overseas. Enabling a professional construction sector that works to create better, safer and more sustainable buildings that enhance people's lives.Complaints Case HandlerREPORTING TO:Head of Legal & Governance ServicesPURPOSE:Key responsibilities: Oversee day to day...

  • Case Handlers

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Douglas Scott Legal Recruitment Full time

    Looking for Case Handlers/Officers to join a well established law firm in Northampton.£25K- £35KOffice based No panel work it is very client focused 90/100 files case loadRole Involves:Assisting the acting Conveyancer with day to day running of case load Coordinating diary and work schedule for the day and chasing up third party responses imminently due...

  • Conveyancing Case Handler

    1 month ago

    Northampton, Northamptonshire, United Kingdom Pertemps Northampton Full time

    Legal Conveyancing Case HandlerOur client, based in Northampton are seeking a motivated and experienced Legal Conveyancing Case Handler to join their team. As a Case Handler, you will play a crucial role in managing the conveyancing process for a variety of property transactions."A reputable and established legal firm dedicated to providing comprehensive...

  • Conveyancing Case Handler

    4 weeks ago

    Northampton, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Our successful client, with offices based in Northampton, are seeking an experienced Conveyancing Case Handler to join them on a permanent full time basis working Monday to Friday 9am - 5.30pm.As an experienced Conveyancing Case Handler, you will be responsible for:- * Handling transactions from inception to post completion * Managing a caseload day to...

  • Case Handlers

    4 weeks ago

    Northampton, United Kingdom Douglas Scott Legal Recruitment Full time

    We are presenting an exciting opportunity for a Conveyancing Legal assistants/ Paralegals to join a leading law firm in their Northampton office. What you’ll be doing: - Assisting the acting Conveyancer with day to day running of case load - Coordinating diary and work schedule for the day and chasing up third party responses imminently due -...

  • Case Handlers

    3 weeks ago

    Northampton, United Kingdom Douglas Scott Legal Recruitment Full time

    We are presenting an exciting opportunity for a Conveyancing Legal Assistants/ Paralegals to join a leading law firm in their Northampton office. What you’ll be doing: - Assisting the acting Conveyancer with day to day running of case load - Coordinating diary and work schedule for the day and chasing up third party responses imminently due -...

  • Conveyancing Case Handler

    2 weeks ago

    Northampton, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Job Title: Conveyancing Case Handler Company: Our successful client based in Northampton is seeking an experienced Conveyancing Case Handler to join their team on a full-time basis. As a Conveyancing Case Handler, your responsibilities will include: * Managing transactions from start to finish Ensuring compliance and industry best practices while handling...

  • Conveyancing Case Handler

    4 weeks ago

    Northampton, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Our successful client, with offices based in Northampton, are seeking an experienced Conveyancing Case Handler to join them on a permanent full time basis working Monday to Friday 9am - 5.30pm.As an experienced Conveyancing Case Handler, you will be responsible for:- * Handling transactions from inception to post completion * Managing a caseload day to day,...

  • Assistant Case Handler

    2 weeks ago

    Northampton, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Are you ready for your next move in your Conveyancing Career? Our successful client, growing client with offices based in Northampton, are seeking an Assistant Case Handler to join them on a permanent full time basis working Monday to Friday 9.00am to 5.30pm. **Responsibilities** As an Assistant Case Handler, you will be required to support Case Handlers...

  • Conveyancing Case Handler

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Our successful client, with offices based in Northampton, are seeking an experienced Conveyancing Case Handler to join them on a permanent full time basis working Monday to Friday 9am - 5.30pm. As an experienced Conveyancing Case Handler, you will be responsible for:-Handling transactions from inception to post completion Managing a caseload day to day,...

  • Conveyancing Case Handler

    4 weeks ago

    Northampton, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Our successful client, with offices based in Northampton, are seeking an experienced Conveyancing Case Handler to join them on a permanent full time basis working Monday to Friday 9am - 5.30pm. As an experienced Conveyancing Case Handler, you will be responsible for:- Handling transactions from inception to post completion Managing a caseload day to day,...

  • Legal Conveyancing Case Handler

    3 weeks ago

    Northampton, United Kingdom Pertemps Northampton Full time

    Our client, based in Northampton are seeking a motivated and experienced Legal Conveyancing Case Handler to join their team. As a Case Handler, you will play a crucial role in managing the conveyancing process for a variety of property transactions. "A reputable and established legal firm dedicated to providing comprehensive legal services in conveyancing...

  • Veterinary Insurance Claims Processor

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Vets4Pets St James, Northampton Full time

    Claims handlerMain Purpose of Role - All training will be provided.Handling your own case load, which shall include but not limited to pet insurance claims and outstanding cash debt.Core Responsibilities: Opening and dealing with pet insurance claims Conducting initial enquiries and making investigations as appropriate; Liaising with the client directly, the...

  • Assistant Residential Conveyancer

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Ideal Personnel and Recruitment Solutions Full time

    Our client is looking for a full time Assistant Conveyancer to work within a team environment in their Residential Conveyancing office. You will primarily assist in the day to day running and administration of conveyancing files to include preparation of standard letters and documents via the case management system from the outset of a transaction through...