ER Case Management Adviser

4 weeks ago


Northampton, Northamptonshire, United Kingdom Nationwide Building Society Full time
Job Title: ER Case Management Adviser

As an ER Case Management Adviser at Nationwide Building Society, you will play a key role in providing expert Employee Relations advice and support to all employees and managers across the business.

About the Role

This 6-month fixed-term position is within the People Function, supporting a healthy and robust approach to performance management, sickness absence management, and addressing misconduct.

You will act as the first point of contact on all new cases raised by employees and managers relating to our Fair Treatment at work policies.

Where appropriate, you will provide first-line advice by MS Teams or email, providing timely, pragmatic, and accurate guidance on people management issues.

You will help ensure a fair, consistent, and robust approach is adopted to performance management across the business.

You will also advise and support employees and managers with the Resolution Framework, promoting early and appropriate resolution to all workplace disputes and conflict.

Key Responsibilities
  • Act as the first point of contact on all new cases raised by employees and managers relating to our Fair Treatment at work policies.
  • Provide first-line advice by MS Teams or email on people management issues.
  • Help ensure a fair, consistent, and robust approach is adopted to performance management across the business.
  • Advise and support employees and managers with the Resolution Framework.
What You Need
  • Generalist HR/ER or people management experience
  • Excellent verbal and written communication skills with the ability to build strong and effective working relationships with key stakeholders across the business
  • Excellent customer service skills with demonstrable experience of providing advice over the phone and via MS Teams
  • The ability and a passion to coach employees and managers on People Policy and face into challenging issues
  • The ability to influence across all levels along with excellent communication skills
  • Excellent attention to detail with the ability to balance workloads from different sources, and prioritise actions appropriately
What Makes Us Different

Nationwide Building Society is the world's largest building society, with over 15 million customers. We're owned by our members, who have a relationship with us through our current accounts, mortgages, or savings.

We do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society.



  • Northampton, Northamptonshire, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Housing Case ManagerLocation: North Northamptonshire Council (Hybrid)Rate of Pay: £25-£28 per hour Umbrella P/H, estimated salary range: £43,200 - £50,240 per annum based on 37 hours per weekWe are seeking an experienced Housing Case Manager to join our Housing team at North Northamptonshire Council. The successful candidate will play a...


  • Northampton, Northamptonshire, United Kingdom Epic Travel Staffing Full time

    Epic Travel Staffing is seeking a skilled Travel RN – Case Manager/Med Surg professional.Shift: Days / 8a-4:30p, 8×5, 40 hours per week, with every 4th weekend rotation.Length: 13 weeks.Requirements:MA License2 years' experienceMinimum of 1 year Medical/Surgical nursing experience requiredAHA BLSGraduate of an approved, accredited school of professional...


  • Northampton, Northamptonshire, United Kingdom Chevron Traffic Management Full time

    About Chevron Traffic ManagementWe are a leading provider of traffic management services, with over 45 locations across the UK and a reputation for delivering high-quality solutions. Our teams work tirelessly to ensure the safe movement of road users, while also providing excellent customer service.Job SummaryWe are seeking an experienced Traffic Management...


  • Northampton, Northamptonshire, United Kingdom Stride Resource Management Ltd Full time

    We are currently seeking a highly skilled and experienced Claims Team Leader to oversee the management of various claims teams within our dynamic environment.As a Claims Team Lead, your key responsibilities will include:Supervising and guiding claims handlers to ensure adherence to agreed SLAs and KPIs.Approving claims settlements within allocated financial...


  • Northampton, Northamptonshire, United Kingdom Epic Travel Staffing Full time

    About the RoleEpic Travel Staffing is a leading provider of healthcare professionals to hospitals and healthcare facilities nationwide. We are currently seeking an experienced Travel Registered Nurse (RN) to fill a challenging Case Manager position.Key ResponsibilitiesCare for patients with complex medical needs in a home care or hospice settingCollaborate...

  • Family Solicitor

    4 weeks ago


    Northampton, Northamptonshire, United Kingdom City Group Recruitment Limited Full time

    About UsCity Group Recruitment Limited is seeking a dedicated Family Law Solicitor to join their Family Law Team. Our client is a well-established legal practice in Northampton that provides a dynamic working environment with an opportunity to manage a varied caseload and contribute to a supportive team culture.Key Responsibilities:As a Family Law Solicitor,...

  • Claims Team Manager

    2 months ago


    Northampton, UK, Northamptonshire, United Kingdom Stride Resource Management Full time

    We are seeking several dedicated and experienced Team Managers to oversee the management of various Motor Claims Teams within a dynamic environment, within Northampton.Reporting to Senior Management, your key responsibilities include:Supervise and guide Claims Handlers to ensure adherence to agreed SLA’s and KPI’s.Approve claims settlements within...


  • Northampton, Northamptonshire, United Kingdom Law Staff Legal Recruitment Full time

    Private Client Law SpecialistWe are seeking a highly skilled Private Client Law Specialist to join our team. As a Senior Private Client Solicitor, you will be responsible for advising high net worth individuals on tax planning, wills, and wealth protection, as well as handling complex cases involving trusts, probate, and inheritance tax planning.The ideal...


  • Northampton, Northamptonshire, United Kingdom CV-Library Full time

    Enhance your legal career with a prestigious role at a distinguished law firm renowned for its comprehensive legal services tailored to entrepreneurs and high net worth individuals.This senior associate position is based in Northampton, offering flexibility to travel to the Milton Keynes office, providing a dynamic work environment.The selected candidate...

  • Claims Team Leader

    1 month ago


    Northampton, Northamptonshire, United Kingdom Stride Resource Management Ltd Full time

    We are seeking a dedicated and experienced Claims Team Leader to oversee the management of various Motor Claims Teams within a dynamic environment.Reporting to Senior Management, your key responsibilities include:Supervise and guide Claims Handlers to ensure adherence to agreed SLA's and KPI's.Approve claims settlements within allocated financial...


  • Northampton, Northamptonshire, United Kingdom CV-Library Full time

    Family Law OpportunityWe are seeking a highly skilled Family Law professional to join our team at CV-Library. As a Senior Associate in Family Law, you will be responsible for advising and managing a broad spectrum of Family Law matters, particularly for high-net-worth clients.Key Responsibilities:Providing expert advice on Family Law mattersManaging a...


  • Northampton, Northamptonshire, United Kingdom City Facilities Management Full time

    Job Description:This is a key position, carrying out planned and reactive maintenance across multiple site locations.You will be the first line in all maintenance throughout your allocated sites. Your primary responsibility is to carry out technical repairs and preventative maintenance tasks efficiently and effectively.The purpose of this role is to ensure...


  • Northampton, Northamptonshire, United Kingdom Stride Resource Management Ltd Full time

    Job Role: We are seeking a skilled Account Executive to join our dynamic commercial insurance brokerage team in Northampton. As a pivotal player, you will inherit a book of existing business and be responsible for building and growing our client base.Your Key Responsibilities:Support a diverse range of commercial clients, providing expert advice and guidance...


  • Northampton, Northamptonshire, United Kingdom Law Staff Ltd Full time

    Senior Associate in Family LawLaw Staff Ltd is seeking a seasoned Senior Associate in Family Law to enhance the capabilities of their Family Law team. This prestigious role demands expertise and offers a pathway to professional fulfillment.This position is based in Northampton, with the flexibility to travel to the Milton Keynes office, providing a dynamic...


  • Northampton, Northamptonshire, United Kingdom Law Staff Ltd Full time

    Enhance your legal career with a prestigious role at Law Staff Ltd, a distinguished law firm renowned for its comprehensive legal services tailored to entrepreneurs and high net worth individuals. This Senior Associate position in Family Law is based in Northampton, offering flexibility to travel to the Milton Keynes office. As a seasoned expert, you will be...


  • Northampton, Northamptonshire, United Kingdom Sign In Solutions Full time

    We are seeking an experienced Customer Success Manager to join our team at Sign In Solutions. This is a hybrid role based in Northampton.About the Role:As our Customer Success Manager, you will be responsible for delivering exceptional customer advocacy and advisory services to enterprise-level accounts.Key Responsibilities:Drive key milestones and outcomes...


  • Northampton, Northamptonshire, United Kingdom University of Northampton Full time

    About the RoleAt the University of Northampton, we are seeking a highly skilled Impact and Engagement Specialist to join our Directorate of Research and Knowledge Exchange. This is an exciting opportunity for a motivated individual to play a crucial role in maximising and showcasing the research of the University.Job DescriptionThe successful candidate will...


  • Northampton, Northamptonshire, United Kingdom Staffline Divisions Full time

    We are seeking a Logistics Operations Manager to oversee our clients global third party logistics provider. This is a full-time role working rotational shifts, including 6am to 2.30pm and 2pm to 10.30pm.The hourly rate for this position is £13.50.Key Responsibilities:Leading a team to ensure efficient operationsManaging daily tasks and workflowsCoordinating...

  • Tax Manager

    1 month ago


    Northampton, Northamptonshire, United Kingdom PRO-TAX RECRUITMENT LIMITED Full time

    We are seeking a highly skilled Tax Manager to join our team at PRO-TAX RECRUITMENT LIMITED. As a Tax Manager, you will be responsible for creating and maintaining long-standing relationships with clients, supporting and guiding junior team members, and offering personalized financial advice to diverse entities.Key Responsibilities:Develop and implement tax...


  • Northampton, Northamptonshire, United Kingdom Brackenberry Full time

    We are working closely with a Local Authority in Northampton to assist with the appointment of a Housing Options Officer on a 3-month contract, which is highly likely to be extended at the client's discretion. Please submit your CV for immediate consideration.Rate of Pay: £27 per Hour (Umbrella rate)Responsibilities:Providing housing advice and assistance...