ER Case Management Adviser
4 weeks ago
As an ER Case Management Adviser at Nationwide Building Society, you will play a key role in providing expert Employee Relations advice and support to all employees and managers across the business.
About the RoleThis 6-month fixed-term position is within the People Function, supporting a healthy and robust approach to performance management, sickness absence management, and addressing misconduct.
You will act as the first point of contact on all new cases raised by employees and managers relating to our Fair Treatment at work policies.
Where appropriate, you will provide first-line advice by MS Teams or email, providing timely, pragmatic, and accurate guidance on people management issues.
You will help ensure a fair, consistent, and robust approach is adopted to performance management across the business.
You will also advise and support employees and managers with the Resolution Framework, promoting early and appropriate resolution to all workplace disputes and conflict.
Key Responsibilities- Act as the first point of contact on all new cases raised by employees and managers relating to our Fair Treatment at work policies.
- Provide first-line advice by MS Teams or email on people management issues.
- Help ensure a fair, consistent, and robust approach is adopted to performance management across the business.
- Advise and support employees and managers with the Resolution Framework.
- Generalist HR/ER or people management experience
- Excellent verbal and written communication skills with the ability to build strong and effective working relationships with key stakeholders across the business
- Excellent customer service skills with demonstrable experience of providing advice over the phone and via MS Teams
- The ability and a passion to coach employees and managers on People Policy and face into challenging issues
- The ability to influence across all levels along with excellent communication skills
- Excellent attention to detail with the ability to balance workloads from different sources, and prioritise actions appropriately
Nationwide Building Society is the world's largest building society, with over 15 million customers. We're owned by our members, who have a relationship with us through our current accounts, mortgages, or savings.
We do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society.
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