Outpatient Administrator

2 days ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

Job summary

An opportunity has arisen for part-time Band 3 Outpatient Administrator working within the Nottingham University Hospitals Renal Outpatient Administration Office based at the City campus.

Please familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

The post holder will be required to work within the Renal Outpatients Administration Office and take responsibility for: receiving referral letters, email referrals, and inter-Consultant referrals, maintaining out-patient appointment waiting lists, using judgement and initiative to schedule out-patient appointments in accordance with Trust waiting list targets, and handling associated telephone calls. Close liaison with Managers within the Directorates, GP surgeries, patients, hospital administrative and clinical staff will be necessary in order to provide a prompt and quality patient focused service.

You will also be able to prioritise your workload with constantly changing demands, meet agreed deadlines and use your own initiative. This includes ensuring referrals are dealt with in a timely manner and dealing with enquiries from patients and clinicians both in person, email and on the phone. Knowledge and experience of RTT validation would be advantageous.

Main duties of the job

Working as part of the outpatient administration team, the successful candidates will play a crucial role in delivery of a high quality outpatient administration service and should demonstrate excellent communication skills.

A good telephone manner with the ability to show initiative and flexibility in answering queries from patients, nursing staff and doctors is essential as well as an efficient and empathetic manner.

You will need to demonstrate excellent organisational skills as well as being a hard working team player who works well under pressure and have an approachable manner. You must be able to multi task and prioritise workloads and use your initiative.

It would be advantageous for you to have previous experience of working in a busy NHS environment with excellent IT skills and a good knowledge of hospital software. You will have a good command of the English language and the ability to understand and accurately convey verbal and written information

About us

This is an unique opportunity to join the experienced CAS Division, delivering high quality administrative support for the Renal department. You will join a busy, experienced and friendly team and you will be required to work alongside consultants, nursing teams, clinical teams, managers and administrative teams across the specialty.

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a careerWe particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job description

Job responsibilities

Please refer to the job description and person specification attached to the advert for the full details.

The role/duties of the post are outlined above. In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values which are detailed below.

The successful candidate will play a crucial role in delivering a high-quality Outpatient Appointment Service and should demonstrate excellent communication skills. A good telephone manner with the ability to show initiative is essential. Experience of working in a busy NHS environment is essential along with excellent IT skills and good knowledge of hospital software, particularly Medway PAS and the Electronic Referral System. You will have the ability to accurately convey verbal and written information. You must be well motivated and reliable, with a 'can do' attitude.

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

Be responsible for arranging follow up appointments and partial booking follow up appointments.

Using Medway PAS or any other relevant electronic booking systems arrange appointments and follow up clinics, as instructed by the directorate management team medical/nursing staff.

Reduce and cancel clinics.

Ensure Referral to treatment patient data quality is accurate at all times.

Deal appropriately with enquiries, by telephone from staff and the general public, seeking advice or referring elsewhere if necessary.

Manage the demand and capacity within the standard operating practice taking decision to escalate when required any capacity issues.

Person Specification

Trainin and Qualifications

Essential

5 GCSE A-C passes including English and Maths or equivalent

Experience

Essential

Previous Administration experience Previous Customer Service experience Excellent IT skills

Desirable

Knowledge of hospital IT systems, Medway PAS, Notis.

Communication Skills

Essential

Ability to deal tactfully and efficiently with a wide range of people Ability to work as part of a team and quickly adapt to changing situations

Analytical and Judgement

Essential

Exercise judgement and decision making skills Demonstrate problem solving skills

Planning and Organising

Essential

Ability to prioritise tasks and manage own time effectively Demonstrate an ability to pay close attention to detail

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