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Macmillan Support Worker
4 months ago
Job summary
Macmillan Support Worker-Breast/Macmillan Information Centre
Exciting opportunities have arisen for passionate individuals to play pioneering roles at St. George's University Hospitals NHS Foundation Trust.
We are looking for Macmillan Support Workers to help cancer patients navigate the complex health and social care system during and following completion of cancer treatment. The post holder is an important member of the team, providing information and support to patients and their carers diagnosed with cancer as well as contributing to the holistic needs assessment and the development of an individual care plan under the direction of the cancer specific Clinical Nurse Specialist and the Macmillan Information Centre Team. The aim of the post is to contribute to the improvement of patient care and experience by improving access to the service and seamless coordination of care for people with non-complex care needs.
Candidates who have proven experience as a Health Care Assistant involved in direct patient care within a healthcare environment or equivalent healthcare related experience.
Main duties of the job
The main purpose of the Macmillan Support Workers role is to support people to navigate the complex health and social care system during and following completion of cancer treatment. The post holder will coordinate care by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs; and coordinate care, education and support for people with noncomplex care needs.
About us
St George's University Hospitals NHS Foundation Trust serves a population of million across South West London, Sussex, Hampshire and beyond
Cancer accounts for 10% of all activity at St George's, touching most specialties across the Trust and accounting for almost one in six operations carried out here.
We are a large provider of cancer care diagnosing over 3900 patients with Cancer in 2021 going on to offer around 5500 treatments. These treatments include Systemic Anti-Cancer Treatments, Surgery, best supportive care, and palliative care.
The post holder will provide support to patient with all types of cancer within the Macmillan Cancer Centre. They will also have a specific role within the Breast Cancer Team supporting a group of patients with breast cancer. They will be supported by an experienced team of Macmillan Support Workers and the Lead Nurse for Breast Cancer and the Macmillan Information Centre Manager. The post holder will be required to work across multiple hospital sites
Job description
Job responsibilities
Please see the attached Job Description & Person Specification which contains more information about the role
Person Specification
Skills
Essential
Excellent organisational skills IT skills Able to use own initiative Ability to communicate both verbally and non-verbally on a daily basis with people at all levels Good observation skills Practical problem solving skills Ability to work within a team Ability to motivate self and others Flexible attitude to working Ability to show empathy and understand the difficulties faced by people affected by cancer Ability to prioritise own workload Ability to ask sensitively about information needs Ability to retrieve information from a wide range of sources and in different formats.
Qualifications and Training
Essential
GCSE English language and Mathematics (grades A-C) or equivalent NVQ level 2/3 certificate or equivalent
Interview
Essential
GCSE English language and Mathematics (grades A-C) or equivalent NVQ level 2/3 certificate or equivalent Experience of working with cancer patients and their families Proven experience as a HCA involved in direct patient care within a healthcare environment at AFC band 3 or equivalent experience Experience of dealing with the public in person and on the phone Experience in the use of data management Good standard of written and spoken English Experience of teaching/coaching patients
Desirable
Understanding of the health and social care environment