Senior Supporter Donations Assistant
5 months ago
**Permanent**
**Full time (34.5 hours) - We are open to a conversation about how you work these hours**
Home-based or Split between home and our London Office: minimum 1 - 2 days in office
**Salary Range**
**National: £23,000 - £26,000**
**London: £26,500 - £29,500**
Looking to take the next step and move into leadership and team management? Have what it takes to contribute and enhance the success of a high-performing team providing exceptional customer care to Macmillan supporters? If so, we have the ideal role for you
**About the role**:
The Supporter Care department is looking for a Senior Supporter Donations Assistant to support the Team Leader in the smooth and effective operation of the Supporter Donations Team. In the Team Leader’s absence and in required settings you will be an ambassador for the team, department, and directorate.
The Senior Supporter Donations Assistant will be responsible for managing the day-today workload of the Supporter Donations Queries Team and act as a point of escalation and support to our Supporter Donations Assistants who are processing donations that are made to Macmillan and sending well-deserved acknowledgments to our valued supporters. You will be responsible for monitoring the quality of this work within the team and holding feedback sessions with individuals to ensure the highest quality of support is being delivered to our supporters.
You’ll work with key stakeholders both external and internal to review, embed and maintain existing and new processes. You will deputies for the Team Leader and contribute to the general administration tasks to ensure efficiency across the team including contributing to completing business as usual workload when required.
**About you**:
You will have exceptional attention to detail and have great time management skills to be able to efficiently manage the team workload alongside your own objectives and tasks.
You will have strong relationship building skills to work with our stakeholders to provide exceptional service both within Macmillan and externally.
You will be ambitious and innovative, willing to take on projects and push the success of the team.
**We would love to hear from people who are**:
- Detail oriented
- Like working in a large, fast-paced team
- Enjoy working with stakeholders
- Able to pick up new systems and processes quickly
- Strive to offer unrivalled customer service
- Can see the bigger picture
As a member of our high performing Supporter Donations team, you will have the opportunity to really make a difference to the lives of people affected by cancer and play a vital role in helping us achieve our fundraising goals. 98% of our income comes from voluntary sources; you’ll have the opportunity to ensure that our supporters are receiving an unrivalled customer experience.
**About us**
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self to work.
**Recruitment Process
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