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Operational Support Officer

2 months ago

Colchester, United Kingdom NHS Suffolk and North East Essex ICB Full time

Job summary

This is a key role in supporting the operationaldelivery of our system operations centre. You will directly support the dutylead in a proactive approach to managing urgent and emergency care for patientsacross Suffolk & North East Essex. This role provides an excellentopportunity to gain experience of a wide area of health and care.

Candidates will need to be organised, ableto solve problems and work to tight deadlines whilst maintaining accuracy andattention to detail.Excellent communication skills and a friendly,approachable nature are essential for this role as you will have lots ofcontact with system providers.

The system operations centre coordinates theIntegrated Care Systems response to system pressures includinghospitalbed pressures and queuing ambulances at busy emergency departments across theregion in order to improve system working and performance. It provides a clearpoint of contact in hours as the centre for operational understanding andmanagement of system pressures and actions.

As part of the operations directorate you willwork across 7 days (rota pattern with maximum of 4 days in any 7 day period)covering 8am-6pm, to include weekend working enhancements to your pay(1:3 weekends).

Please note, due to the ongoing cost reduction programme and restructure underway at SNEE ICB ,prior consideration for this role may be given to existing staff who are affected by this programme and this role may be removed from the recruitment process at any time.

Main duties of the job

Followstandard operating procedures for the Operations Hub to enable a universal wayof workingthroughoutthe team. Work collaboratively with the wider team to develop and update theOperations Hub standard operating procedures as required.

Ensure thereis utilisation of a consistent format for key briefings and maintain effectiveandaccessible information systems

Provide accurate records of meetings and update logs. Manage actionsfrom meetings that areassignedto the Operations Hub, briefing colleagues on required actions to be completed,securing updates to ensure actions are completed in a required timeframe and toaccurate and appropriateprofessional standards.

Responsiblefor scheduling meetings including booking venues for events and sourcingmaterialsrequired.

Work with theoperational hub team to ensure all meetings are supported appropriately for theOperations Hub, Escalation Team and EPRR.

About us

The NHS Suffolk and North East Essex ICB plan and buy healthcare services for over one million people. Working within a total budget of £ per year, we serve some of the poorest and wealthiest communities in the UK.

In addition to consolidating our own resources and expertise, we are also building powerful alliances with our partners in the local government, healthcare, community and voluntary sectors. Because we know that together, we can achieve the best possible health outcomes

We are committed to providing a supportive work environment where employees are able to work to the best their abilities. We value professional development and care about health and wellbeing of our staff with many initiatives in place to make us an employer of choice and an organisation that employees are proud to be part of.

Job description

Job responsibilities

This is a position that provides effective andefficient support to the System Coordination Centre both in and out of hoursand is the key point of contact for colleagues on daily operational issues asthe team supports all providers across the health and care system in aproactive and reactive way.

Thisposition takes a key role in data collection and information from health andcare providers to enable timely and accurate data visibility.

If you have good administrative skills,work well within a team and are keen to progress to more hands-on support thismay be the opportunity for you. This role is uniquely placed to provide youwith valuable system and operational insight across multiple organisations ofhealth and care and has close links to our resilience (emergency) planning team.

Key tasks include receiving system updates andescalations, supporting the hub lead to take actions whilst monitoringoperational metrics, sourcing data and providing reports. Proactivelyhighlighting issues and supporting resolutions

To provideeffective and efficient support to the operational hub both in and out of hours

Supportliaison with professional partners to ensure effective delivery of operationalhub functions

Supportinformation and data collection from health and care providers to enable timelyand accurate data visibility

Person Specification

Qualifications

Essential

Level 2 Maths and English Trained Loggist or to be trained as a Loggist

Experience

Essential

Experience of successfully managing tasks and working with other people to ensure objectives and deadlines are met and quality maintained Excellent time management skills with ability to reprioritise Problem solving skills and ability to respond to sudden unexpected demands Skills for communicating complex information and administrative matters, requiring developed interpersonal and oral/written communication skills Experienced at minuting system wide meetings Knowledge of the current Health and Care system Experience of successfully operating in a politically sensitive environment Experience of communicating with members of the public in a patient or customer facing context

Other

Essential

Ability to travel routinely within the Suffolk and North East Essex and to travel outside the region, as required, for the role Willingness to work out of hours as part of the Operations Hub rota

Skills & Abilities

Essential

Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales Excellent communication skills both written and verbal Formal minute taking skills Ability to foster good working relationships Intermediate skills in using Microsoft 365 products Ability to prioritise and respond flexibly to frequent changing demands Ability to manage and deliver to deadlines and within resources Ability to attend meetings and process correspondence containing highly sensitive information

Personal Attributes

Essential

Team player Highly motivated, resourceful and proactive approach Ability to work under pressure and within a busy and challenging environment

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