Head of Operations

3 months ago

Colchester, United Kingdom ivolve Care and Support Full time

**Location**: South of England

**Salary**: Up To £65,000 per annum

**Working Pattern**: 37.5 hours per week

**Sponsorship**: Unfortunately, we cannot provide support for Sponsorship at this time

**Who We Are**

We’re here to support people to flourish in a place they call home. We’re one of the largest providers of adult social care with over 3,600 colleagues supporting 1,100 people. Our approach is all about activities and co-production with the people we support. We work with them to design and plan what we do - so we can create the best experiences together.

And we’re on a mission to benefit even more people with our uncompromising quality of care and support. It’s the professional expertise and passion of our team that makes us different. We genuinely care and we love supporting people to set and then reach their goals. Because every person deserves the very best experience - every day.

**Role Overview**

As a Head of Operations, you will play a pivotal role in ensuring that the smooth running of the Region is maintained. You will be responsible for overseeing the daily operations, improving performance, supporting growth, and ensuring that Quality is maintained to the highest standards benefiting more lives and creating an amazing place to work. You will report to the Managing Director for the region, and will line manage the Area Managers.

As the Head of Operations, your decisions and strategies will have a significant impact on the overall success of the region your duties may include but are not limited to; managing colleagues, coordinating departmental activities, embedding operational policies and procedures, and ensuring that the organisation is compliant with regulatory compliance. You will also be expected to identify areas for improvement and implement changes to enhance operational efficiency and support growth for the Region, working in partnership with a variety of functions to achieve the best outcomes.

**Your Responsibilities**
- Taking a lead on governance across the Region working in conjunction with relevant functions to improve quality. Providing management of improvement plans, encompassing both implementation, actions and feedback to enhance the quality of provision provided.
- Review any audit or inspection reports and recommendations ensuring compliance with all statutory regulatory bodies and company policies and procedures, responding to and acting upon any recommendations from the regulators and service commissioners.
- Managing the integration of new services and acquisitions, ensuring they meet both their financial and service quality objectives.
- Identify areas for improvement and support managers in devising appropriate strategies through coaching, mentoring, and exemplifying best practices.
- Overseeing the operational activities of the business and ensuring that the workforce is productive, staffed in accordance with our contractual obligations and rostered effectively to provide optimum delivery - reducing agency where applicable.
- Working in collaboration with functions to deliver key messages, strategic planning and high-quality delivery to lead the region in a transparent and consistent way of working enabling our services to comply with health and safety and other legislative requirements.
- Ensuring that colleagues are aware of operational best practices and ensure these are embedded and demonstrated through coaching, mentoring and feedback platforms, maintaining our values at the centre of everything we do.
- Providing effective oversight and management of budgets to ensure the financial priorities are met and where further oversight is required to manage this more efficiently provide solutions to support the Region in achieving financial targets.
- Undertaking people leadership to ensure Managers are accountable and reaching agreed KPI’s, Occupancy and other key objectives that impact the delivery of services.
- Completing investigation and disciplinary matters when required, always maintaining confidentiality.
- Recruiting, interviewing, and hiring colleagues as required.
- Analysing data across a variety of platforms to enhance the operational performance of the business.
- Maintaining a working knowledge of the industry including challenges and opportunities in the sector.
- Working closely with other heads of departments, functions, regulatory bodies, and key stakeholders to improve efficiency, reputation and morale as needed.
- Create and deliver presentations to support the expansion of the business across the region or to represent ivolve Care and Support across a variety of internal and external events.
- Implementing and embedding new processes to improve quality, increase productivity or profitability across the region.
- Complete regular service visits to promote senior management visibility and opportunities for feedback to shape experience for both colleagues and the people we support.
- Working in conjunction with Business Develo

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