Head of Operations

4 months ago

Colchester, United Kingdom Wyvernwood Ltd. Full time

We are looking for an enthusiastic and energetic Head of Operations.

You will have previous experience of working at a visitor attraction, be a good communicator with guests and staff and drive operational excellence across the site. You will be professional, emotionally well-balanced and be an ambassador for the Wyvernwood brand with both guests and staff.

You will be confident, positive and approachable, have a great deal of common sense and a “can-do” attitude.

**You will be responsible for**:

- Opening and closing the park and site security (CCTV)
- Managing the maintenance task list, project managing external contractors and ensuring that tasks are completed rapidly and cost-effectively
- Health & Safety procedures, risk assessments, reporting
- Standard Operating Procedures (implementation and evolution)
- Planday and staff rotas/shifts for the operational staff on site
- Leading morning and evening briefings for seasonal staff, motivating staff and acting as a role model
- Acting as Duty Manager on days that Wyvernwood is open and leading the team of operational staff
- Recruitment and training of operational staff, and their probationary and any disciplinary meetings
- Dealing with difficult situations arising with staff and/or guests
- Driving operational efficiencies and savings where possible
- Utilities and waste contracts, waste collections
- Responding to emergencies on site when open and when closed.
- Project managing capital projects on site
- Overseeing annual re-opening and annual packing down of the park

**Desirable additional skills**:

- Ability to train staff in-house for First Aid and Fire Safety
- Some basic handyman skills
- IT savvy (excel spreadsheets and documents)
- Numerate
- Good written and spoken English

**Terms of employment**:

- Reporting to the Managing Director
- Salary up to £40,000 p.a. depending on experience
- 23 days holiday per year
- Time off in lieu of bank holidays that arise when Wyvernwood is open
- Flexibility in working hours when Wyvernwood is closed

**More about Wyvernwood**:
Wyvernwood is a newly-launched visitor attraction for families with children aged 2-12. Set in 27 acres of countryside, Wyvernwood is a magical kingdom where guests interact with fairies, wizards, dragons, goblins, a Princess, a heroic Captain, a fire-breathing dragon and unicorns - all based on a background story. Play equipment includes an Enchanted Castle, Goblins tunnels, Magic Wishing Well, Galleon, Dragon Trail and Wellbeing Woods. story-telling of the various inhabitants. Wyvernwood is rapidly becoming a popular day out and the majority of reviews on Trip Advisor and Google are 5*. The office is close to the park, in a converted Granary. There are 3 permanent staff members; the MD, Experiences Director and Marketing Director. It is a small but dynamic team. It is a fast-paced environment, fun and exciting as Wyvernwood grows and evolves and every day there are new challenges to overcome. It is a close-knit team and we follow the “Wyvernwood Way” of working - kind and respectful to colleagues, helpful, calm in a crisis and always striving for excellence in all that we do, with the guest experience at the heart of all our decisions. We have big ambitions for Wyvernwood’s future growth and success; we have created something very special and unique. The team is passionate about Wyvernwood, the guest experience and the future evolution of the park.

**Job Type**: Permanent

**Salary**: Up to £40,000.00 per year

Schedule:

- 12 hour shift
- Holidays
- Weekend availability

Application question(s):

- Have you had experience of leading a team?
- Have you had previous experience in the leisure/hospitality/attractions sector?

Work Location: In person

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