Deputy Head of Operations Lead

2 weeks ago


Colchester, Essex, United Kingdom Massenhove Recruitment Ltd Full time

Company Overview:

Massenhove Recruitment Ltd is a dynamic insurtech start-up looking for a highly motivated and skilled Deputy Head of Operations. This role will play a crucial part in supporting the Head of Operations in overseeing the day-to-day functions of the claims management department.

About the Role:

This Deputy Head of Operations will be responsible for setting and monitoring key performance indicators (KPIs) to ensure efficient claim processing. You will work closely with the Head of Operations to develop and implement strategies to improve operational efficiency, quality, and customer satisfaction.

Salary: £60,000 - £80,000 per annum, depending on experience

Job Description:

  • Oversee the day-to-day activities of the claims management department
  • Develop and implement operational strategies to improve efficiency, quality, and customer satisfaction
  • Monitor and report on KPIs to ensure compliance with regulatory requirements
  • Work closely with the Head of Operations to develop and implement new processes and procedures

Required Skills and Qualifications:

The successful candidate will have a degree in a relevant field and at least 2 years of experience in operations management. Strong analytical, communication, and leadership skills are essential for this role.

Benefits:

Our company offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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