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Administrator

3 months ago

Fareham, United Kingdom South Hampshire College’s Group Full time

Care to Join Us?

We currently have an exciting opportunity for a passionate, dedicated Administrator. The information below provides more detail about the role and you may also wish to learn a little more about working for South Hampshire College Group by viewing the below video.

We offer great benefits including;

  • 30 days leave per year.
  • Pension fund of up to 27.01% per annum.
  • Regular training and development.

 

Duties:

  • To support administration of the Business Development process in line with SHCG processes
  • To appropriately support Business Development Team with DAS administration to ensure both new starts and transfers are administered compliantly and timely in accordance with agreed procedures and processes
  • To support administration of placement advertising within DAS in collaboration with the Lead Recruiter and Business Partners across the group
  • To action requests for information and data swiftly, working with internal stakeholders where necessary to obtain an accurate picture.
  • To act in a professional manner when answering telephone enquiries from internal and external customers.
  • To understand the wider employer offer with regard to Apprenticeships, Higher Education and Adult Education in order to provide correct frontline IAG to employers as appropriate
  • To utilise agreed systems and processes to accurately monitor and track all Apprentices on programme
  • Actively participate in team meetings when requested, ensuring actions are completed timely
  • To provide support in resolving D locks upon request from Compliance team, monitoring those in scope and flagging issues as they arise appropriately
  • To utilise and, where agreed, update tracking documentation with regards to enrolments, transfers and funding
  • To conduct administrative tasks across the wider business plus team to navigate busy periods and holiday cover across as deemed appropriate by your line manager
  • Utilise social media in line with group policies and agreed KPIs to market our offer by sharing appropriate messaging, success stories and opportunities
  • Actively participate in college group 1:1 and appraisal process, undertaking any required CPD as agreed with your manager
  • Consistently meet or exceed employer engagement targets
  • Consistently meet or exceed conversion targets for learner progression
  • Actively participate in team / departmental activity, sharing lessons learned and acting on these to ensure continual improvement of the employer / learner experience
  • Actively encourage feedback from employers and learners in line with procedures and targets, ensuring lessons learned are shared and acted upon as appropriate in a timely fashion

 

Skills/Experience:

  • To demonstrate well-developed IT skills, including word-processing and digital literacy. Teaching/tutoring/mentoring experience with apprentices, part time or full time learners.
  • To demonstrate excellent communication and interpersonal skills, with staff, students and visitors, in person and over the phone. Well organised with excellent communication skills.
  • To demonstrate previous experience of working within in a customer service environment

 

Qualifications:

  • To provide evidence of an education to at least 4 GCSE standard or equivalent including English and Maths at grade C or above.
  • Customer Service qualifications

 

Ideal Attributes:

  • To demonstrate a positive, enthusiastic and welcoming attitude.
  • To handle multiple enquiries via telephone, email and in person and work flexibly
  • To be well organised, and be able to keep accurate records

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.