Incident and Problem Manager

4 months ago

Cheltenham, United Kingdom Spirax-Sarco Engineering Full time

Incident and Problem Manager

Location: Cheltenham, UK (Hybrid working)
Benefits: 27 days holiday plus Wellbeing day,Private Medical Insurance, Bonus scheme, Sharescheme, Enhanced pension plan,Life assurance, Discount scheme.

Role Overview:

The Group IT Incident & Problem Manager will own the design and delivery of a Global Incident, Major Incident and Problem Management function. The Incident & Problem Manager will be responsible for owning incident and problem resolution, working collaboratively across multiple departments to identify root cause; identify, record and resolve problems; and reduce incidents through trend analysis and service improvement plans.

Your objectives and responsibilities will focus on…

The successful and timely restoration of all Major Incidents that are assigned, whilst keeping the business and customers updated Accountability for Major Incident satisfaction according to SLAs and internal KPIs, implementing corrective actions as required Establishing and maintaining timely communications with all relevant stakeholders to ensure they remain informed of service improvement status Minimising and mitigating business-impacting incidents through controlled problem identification and responsive service improvement plans Reviewing and updating documentation for current processes to be in line with ITIL best practice Producing and maintaining Major Incident Reviews to a variety of internal customers, including senior and executive management level

Your previous experience is likely to include….

Demonstrable experience developing and leading ITIL Incident & Problem Driving process conformity Acting as an IT Incident and Problem authority for an organisation of more than 1,000 geographically dispersed colleagues Service management working within an ITIL framework Broad exposure to IT infrastructure/application landscape

To be successful in this role you will…

Demonstrate Company Core Values at all times Be an effective communicator and able to produce high-quality reports and presentations Show knowledge of implementing ITIL and service quality procedures Define, document and manage procedures and processes effectively

Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones

Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Benefits

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more. Learn more at .

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.

 

  • Incident and Problem Resolution Specialist

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Spirax-Sarco Engineering Full time

    Spirax Group Job DescriptionJob Title: Incident and Problem ManagerAt Spirax Group, we are seeking a highly skilled Incident and Problem Manager to join our team. The successful candidate will be responsible for owning the design and delivery of a Global Incident and Problem Management function.Key Responsibilities:Develop and implement incident and problem...

  • Industrial Incident and Problem Resolution Specialist

    2 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Spirax-Sarco Engineering Full time

    Job OverviewSpirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.About the RoleWe are seeking an experienced Industrial Incident and Problem Resolution Specialist to own the design and...

  • Distinguished Service Delivery Manager

    2 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Spirax-Sarco Engineering Full time

    About Spirax-Sarco EngineeringWe are a leading global provider of steam system solutions, serving customers across diverse industries including food and beverage, pharmaceuticals, and power generation.Job Summary:We are seeking an experienced Incident and Problem Manager to join our team. As a key member of our service delivery organization, you will be...

  • Software Engineer with Strong Problem-Solving Skills

    4 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Nuffield Health Full time

    About the Role:We are seeking a highly skilled software professional with proficiency in coding and programming to join our team. The successful candidate will be responsible for developing software solutions to meet business requirements. This role involves working closely with cross-functional teams to design, implement, and test software applications.Key...

  • Team Lead

    6 months ago

    Cheltenham, United Kingdom Zalando Full time

    **THE OPPORTUNITY**: At Tradebyte you work hand in hand with the biggest players in e-commerce - from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new...

  • Operations Manager

    3 days ago

    Cheltenham, United Kingdom Salutemyjob Ltd Full time

    Your Role You are responsible for the operational planning and delivery of our camps on a daily basis, including the safe and efficient set up and maintenance of the estate site.Typical duties include: Manage an estate team including a Recruitment and Course Coordinator and Runner(s)/Maintenance Manage the day to day running and logistics of the estate,...

  • Cyber Intelligence Operations Manager

    17 hours ago

    Cheltenham, Gloucestershire, United Kingdom Northrop Grumman Full time

    About Your OpportunityAn exciting opportunity has arisen for an IT Service Manager to become part of our existing service management team in our Cyber & Intelligence organisation. This role is vital to the support and delivery of existing and future mission critical services for our customers.Job DescriptionThe successful candidate will be responsible for...

  • Door Staff/ Security

    5 months ago

    Cheltenham, United Kingdom Bar Company Full time

    Join our team and be a part of creating a safer and more enjoyable nightlife experience for our valued clients. Your commitment and professionalism will help make a difference and be a part of our fantastic team. - **Position Overview**:_ As a Door Supervisor, your role is pivotal in upholding a secure and enjoyable atmosphere for the venues we serve. You...

  • IT Service Manager

    4 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Northrop Grumman Full time

    IT Service Manager OpportunityWe are seeking an experienced IT Service Manager to join our Cyber and Intelligence organisation. This role is crucial to the support and delivery of mission-critical services for our customers.About the Role:As an IT Service Manager, you will be responsible for managing all incidents and requests to ensure they are handled...

  • IT Technical Manager

    3 weeks ago

    Cheltenham, United Kingdom i2i Recruitment Full time

    IT Technical ManagerUp to £65,000CheltenhamCompany Overview:My client is a dynamic and growing organisation seeking a talented and experienced IT Technical Manager to oversee and lead the UK-based technical operations. As part of the IT department, you will play a critical role in driving strategic initiatives, optimizing performance, and ensuring systems...

  • IT Technical Manager

    3 weeks ago

    Cheltenham, United Kingdom i2i Recruitment Full time

    IT Technical ManagerUp to £65,000CheltenhamCompany Overview:My client is a dynamic and growing organisation seeking a talented and experienced IT Technical Manager to oversee and lead the UK-based technical operations. As part of the IT department, you will play a critical role in driving strategic initiatives, optimizing performance, and ensuring systems...

  • IT Technical Manager

    3 weeks ago

    Cheltenham, United Kingdom i2i Recruitment Full time

    IT Technical ManagerUp to £65,000CheltenhamCompany Overview:My client is a dynamic and growing organisation seeking a talented and experienced IT Technical Manager to oversee and lead the UK-based technical operations. As part of the IT department, you will play a critical role in driving strategic initiatives, optimizing performance, and ensuring systems...

  • IT Technical Service Manager

    6 days ago

    Cheltenham, Gloucestershire, United Kingdom i2i Recruitment | B Corp™ Full time €65,000

    IT Technical Manager My client is a dynamic and growing organisation seeking a talented and experienced IT Technical Manager to oversee and lead the UK-based technical operations. As part of the IT department, you will play a critical role in driving strategic initiatives, optimizing performance, and ensuring systems are secure and robust. You will report...

  • Support Worker

    6 months ago

    Cheltenham, United Kingdom Transition Support and Accommodation Full time

    **Job Summary**: The Support Worker at Transition Support and Accommodation 16-18 year olds supported accommodation home is critical in supporting and guiding young individuals residing in the accommodation facility. We specialise in helping asylum-seeking young people. The primary objective is to create a safe and nurturing environment while assisting...

  • 2Nd Line Support Engineer

    3 days ago

    Cheltenham, United Kingdom Bladeroom Data Centres Full time

    This is an onsite (Cheltenham, Gloucestershire) role.Not Hybrid or remote.As a 2nd Line Support Engineer, you will play a crucial role in providing escalated technical support and ensuring the seamless functioning of our IT service.Your responsibilities will encompass resolving complex technical issues, providing hands-on assistance to end-users, and...

  • Service Management Specialist

    14 hours ago

    Cheltenham, Gloucestershire, United Kingdom Northrop Grumman Full time

    OverviewNorthrop Grumman UK is a leading provider of digital transformation solutions for Aerospace, Defence and Intelligence. We are committed to hiring and retaining a diverse workforce and encourage individuals from all backgrounds and abilities to apply.Role OverviewThis exciting opportunity has arisen for an IT Service Manager to join our existing...

  • Site Management Professional

    4 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Randstad Construction and Property Full time

    Assistant Site ManagerOur client, a reputable residential developer, is seeking an experienced Assistant Site Manager to join their team. As a key member of the construction team, you will be responsible for ensuring the successful delivery of residential projects.Key Responsibilities:Liaising with clients and reporting on project progress to...

  • 2nd Line Support Engineer

    3 weeks ago

    Cheltenham, United Kingdom BLADEROOM GROUP LIMITED Full time

    This is an onsite (Cheltenham, Gloucestershire) role. Not Hybrid or remote. As a 2nd Line Support Engineer, you will play a crucial role in providing escalated technical support and ensuring the seamless functioning of our IT service. Your responsibilities will encompass resolving complex technical issues, providing hands-on assistance to end-users, and...

  • 2nd Line Support Engineer

    4 weeks ago

    Cheltenham, United Kingdom BLADEROOM GROUP LIMITED Full time

    This is an onsite (Cheltenham, Gloucestershire) role. Not Hybrid or remote.As a 2nd Line Support Engineer, you will play a crucial role in providing escalated technical support and ensuring the seamless functioning of our IT service. Your responsibilities will encompass resolving complex technical issues, providing hands-on assistance to end-users, and...

  • 2nd Line Support Engineer

    3 weeks ago

    Cheltenham, United Kingdom BLADEROOM GROUP LIMITED Full time

    This is an onsite (Cheltenham, Gloucestershire) role. Not Hybrid or remote. As a 2nd Line Support Engineer, you will play a crucial role in providing escalated technical support and ensuring the seamless functioning of our IT service. Your responsibilities will encompass resolving complex technical issues, providing hands-on assistance to end-users, and...