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Customer Due Diligence

2 months ago

Kings Hill, United Kingdom Charities Aid Foundation Full time

Job title: Customer Due Diligence (CDD) Quality Assurance Analyst

Job reference number: CA110

Contract: Permanent, full time, 35 hours per week

Location: Kings Hill-based (Kent) with hybrid working (2 days per week in the Kings Hill office)

Salary: circa £37,500 per annum  

Would you like to work with our cross skilled Customer Due Diligence (CDD) team to ensure we maintain the highest levels of quality? Do you have existing skills and experience in Quality Assurance and CDD that will help to support us to drive positive improvements in our existing practices?  If so, we have a new and exciting opportunity available for an experienced Quality Assurance Analyst to join our innovative CDD team at Charities Aid Foundation (CAF).

What you’ll do

At CAF, every one of us contributes to our impact, and as our CDD Quality Assurance Analyst you too will play an integral part in what we do.

As our CDD Quality Assurance Analyst you will:

•              Carry out retrospective quality reviews to ensure policies and procedures have been followed in line with regulatory requirements and AML and Sanctions policies

•              Be proactive in providing feedback to CDD Analysts and liaising with the Quality Assurance Managers, to provide feedback to Team Managers and Process & Complex Case Manager to identify gaps in processes and improve the customer experience

•              Work with the Quality Assurance Managers and wider team to explore opportunities for improvement

Who you’ll be

This role is for you if you have experience of working within Customer Due Diligence and have experience of conducting Quality Assurance checks or have relevant transferable skills and are keen to make a difference to society. We are looking for:

  • Familiarity with regulatory requirements related to Customer Due Diligence, specifically customer onboarding, account reviews and transaction monitoring
  • Proven experience in quality assurance, preferably in a customer-focused environment
  • Excellent written and verbal communication skills with a strong attention to detail
  • A proactive individual who stays informed about industry best practices, regulatory changes, and company policies to ensure ongoing alignment of quality assurance processes
  • A Self-motivated and action orientated individual with the ability to communicate effectively with team members and other stakeholders
  • The ability to work under minimal supervision independently and collaboratively within a team as required

What’s in it for you

At CAF you will receive:

  • Permanent hybrid ways of working where roles allow
  • Six weeks holiday plus bank holidays
  • A wide range of development opportunities to support personal and professional growth
  • Pension scheme with better-than-market employer contribution options
  • Social impact benefit schemes

For all our employer benefits and to gain an insight into our culture and values, please visit .

Who we are

At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.

We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank.

Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.

Diversity and inclusion

We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.

We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.

How to apply

The closing date for applications is 22 nd September 2024.   Following an initial telephone interview, successful candidates will be invited to an Assessment Centre on 1 st October 2024.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

We welcome applications from everyone who feels they meet the criteria, regardless of age, sex/gender, disability, race, religion, national origin, sexual orientation, marital, veteran or parental status.

To apply for this role you must be able to provide proof of your Right to Work in the UK.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

As a Disability Confident Employer, we guarantee to interview disabled applicants who meet the minimum criteria for the role. Please indicate on the application form if you would like to be considered as part of the Disability Confident Scheme.

 

Job Reference: CA110