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Receptionist/Clerical Officer

3 months ago

Llanelli, United Kingdom Hywel Dda University Health Board Full time

Job summary

An exciting opportunity has arisen for an enthusiastic individual to join the Specialist Palliative Care Team Team within our Community Directorate Admin Services, in the role of Band 2, Receptionist/Clerical Officer. You will be based at our Ty Bryngwyn Palliative Care site at Prince Philip Hospital in Llanelli working 5 days per week, 9am to 15:45pm.

Main duties of the job

Deal with general enquiries, using initiative and judgement on necessary action to be taken.

Manage the room-booking diary for meeting/consulting rooms.

Data input onto excel documents and into WPAS.

Undertake typing for the team/Service as directed and or required.

Receive and record the whereabouts of the team concerning lone working and safety.

Meet and greet service users for clinics and or appointments as required.

Deal with enquiries from service users and their families/carers

Provide non clinical advice appointments.

Meet and greet staff and other agencies when arriving for team meetings etc.

Answer all incoming calls and refer to staff if unable to give appropriate replies.

Document and communicate all messages.

Exercise tact, diplomacy and confidentiality in dealing with staff and service users.

Receive, record and distribute all incoming external and internal mail.

Order stationery and other supplies/equipment using appropriate systems.

Report and record minor or major work orders to Estates and ensure that work is carried out.

To work within the agreed Health Board and Service Policy, procedures and guidelines.

About us

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;

Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;

48 general practices (six of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;

Numerous locations providing mental health and learning disabilities services;

Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

Job description

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on

Person Specification

Qualifications and Knowledge

Essential

Good standard of education Numeracy and Literacy Skills

Experience

Essential

A good knowledge of IT

Desirable

Office / Administrative experience

Language Requirements

Desirable

Welsh Speaker (Level 1)