Technical Support Specialist II- 12 Months Contract

4 weeks ago

Birmingham, United Kingdom Thermo Fisher Scientific Full time
: Offer technical support for the full range of PDX products. Maintain accurate records of all technical complaints and enquiries; in-line with quality and regulatory requirements. Investigate complex and non-complex technical queries. Provide technical solutions to customers/ subsidiaries/ distributors and advise on the best course of action for complaint investigations following discussions within the business. Able to work independently, seeking advice from colleagues and raising issues when unsure of the action to take. Provide a timely resolution to answering customer queries within a defined time period while maintaining customer satisfaction. Collaborate with a range of departments within the company to resolve customer issues quickly and to the highest possible quality. Make informed decisions on quarantine and correction of company products. Meet Key Performance Targets as set by the Department Manager.

Education

A minimum of a Bachelor’s degree in life science related field or equivalent experience.

Experience

Experience in a technical customer-facing role in a health or science related industry. Experience/knowledge of the in vitro diagnostics industry. Clinical laboratory experience - desirable.

Knowledge, Skills, Abilities

Ability to analyse and interpret large datasets. Strong written and verbal communication skills with the ability to communicate across all levels of the business.  Ability to work in a fast-paced, time-sensitive environment with changing priorities.  Problem solving. Excellent presentation skills. 

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve scientific challenges, drive technological innovation and support patients in need. #StartYourStory with Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

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