Call Centre Assistant

4 weeks ago


StokeonTrent, United Kingdom University Hospital of North Midlands NHS Trust Full time

Job summary

The Telecommunications Department at UHNM, Royal Stoke are recruiting for Call Centre Assistants to join the team

We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds. The work is wide ranging from the handling of general internal calls, external patient and patient relative enquiries and calls from other Healthcare professionals through to the implementation of Trust emergency procedures. We are the first point of contact for our patients, clients, suppliers and staff throughout the Trust and the wider NHS. You will handle calls from general enquiries to internal emergency response procedures. Customer service is key to this role so we are looking for people who are flexible, articulate, enthusiastic and effective communicators and essentially can remain calm in all circumstances.

The shift pattern will vary and is generally 4 shifts rotered over 7 days, shift times will vary with the earliest start time being 6am and the latest finish time being 10pm.

The post holder must be flexible and may be required to cover night shifts to meet the needs of the service.

Main duties of the job

If you meet the above criteria and want to join our dedicated team then we would like to hear from you

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job description

Job responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager using the contact details below.

Person Specification

Qualifications

Essential

Education to GCSE standard

Desirable

Customer service qualification

Experience

Essential

Proven experience in Call Centre / Multi line telephony as main part of role Proven experience of working in a customer service environment Proven experience of working with PC's and Microsoft Office

Skills, ability and knowledge

Essential

Well developed communication skills Good telephone manner Flexibility to cover a variety of shifts sometimes at short notice

Personal Qualities

Essential

Able to display a calm and rational approach to difficult situations, demonstrating empathy and assertiveness where appropriate Able to understand own limitations and when to escalate problems Able to demonstrate a flexible approach to shift working, understanding that shifts may be changed at short notice to meet the requirements of the 24/7 Operator service

Desirable

Own transport
  • Call Centre Assistant

    4 weeks ago


    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    The Telecommunications Department at UHNM, Royal Stoke are recruiting for Call Centre Assistants to join the team! We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds. The work is wide ranging from the handling of general internal calls, external patient and patient...

  • Call Centre Assistant

    4 weeks ago


    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    The post is to cover days, evenings and nights including weekends and Public Holidays to cover a busy 24/7 Switchboard service We are the first point of contact for our patients, clients, suppliers and staff throughout the Trust and the wider NHS. You will handle calls from general enquiries to emergency response procedures. Customer service is key to this...


  • Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    The post is to cover predominantly day and evening shifts, including weekends and Public Holidays. Shifts are 7.5hrs rota’d 5 days over 7 and will vary with the earliest start time being 6am and the latest finish time being 10pm. The post holder may be required to cover night shifts to meet the needs of the service. We deliver a busy 24/7 telephone...

  • Call Centre Assistant

    4 weeks ago


    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    The post is to cover predominantly day and evening shifts, including weekends and Public Holidays (night shifts will be required to cover service requirements) We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds. The work is wide ranging from the handling of general...


  • Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    The post is to cover predominantly night shifts 21.30 - 06.00 and 22.00 - 06.30 including weekends and Public Holidays to cover a busy 24/7 Switchboard service. There may be a requirement to cover day shifts as and when required to meet the service needs. We are the first point of contact for our patients, clients, suppliers and staff throughout the Trust...

  • Call Centre Assistant

    4 weeks ago


    Stockton-on-Tees, United Kingdom Specsavers Full time

    **Call Centre Assistant** **Store: Stockton** **Salary: £10.42 per hour** **Hours: Full time - 38.75** **Company Reward Program** For our stores to run like clockwork and keep our patients at the heart of everything we do, we need sound support behind the scenes - and that’s where you come in. So, what does it take to be a successful Call Centre...

  • Call Centre Assistant

    4 weeks ago


    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    The post is to cover predominantly day and evening shifts, including weekends and Public Holidays. Shifts patterns will vary with the earliest start time being 6am and the latest finish time being 10pm. The post holder may be required to cover night shifts to meet the needs of the service. We deliver a busy 24/7 telephone switchboard/operator service to the...

  • Call Centre Assistant

    4 weeks ago


    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    The post is to cover predominantly day and evening shifts, including weekends and Public Holidays (night shifts will be required to cover service requirements) We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds. The work is wide ranging from the handling of general...

  • Call Centre Assistant

    4 weeks ago


    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    The post is to cover predominantly day and evening shifts, including weekends and Public Holidays. Shifts patterns will vary with the earliest start time being 6am and the latest finish time being 10pm. The post holder may be required to cover night shifts to meet the needs of the service. We deliver a busy 24/7 telephone switchboard/operator service to the...

  • Call Centre Manager

    4 weeks ago


    Stoke Poges, United Kingdom Trinity Resource Solutions Full time

    Our client specialise in non-surgical medical aesthetic treatments to rejuvenate the face and re-contour the body. Their clinic is based in the beautiful setting of Stoke Poges, Buckinghamshire. They are seeking an experienced Call Centre Manager paying £32-35k plus targeted bonus TBC. You will be responsible to ensure the smooth and efficient running of...


  • Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager using the contact details below.


  • Burton-On-Trent, United Kingdom TTS360 Full time

    As a Contact Centre Claims handler you will be responsible for answering incoming FNOL (First notification of loss) and Roadside Assistance calls who may be road side in stressful situations. You will be required to collate information relating to potential claims, ensuring a complete and accurate description of the accident or incident circumstances is...

  • Call Centre Agent

    4 weeks ago


    Stockton-on-Tees, United Kingdom Manpower Full time

    ** Call Centre Agent ** Do you enjoy providing excellent customer service? Do you enjoy communicating with a wide range of people? If you answered 'Yes,' we would love to hear from you. **The Role**: The Customer Service Team within PIP is responsible for providing support to claimants wanting an update on their Personal Independence Payment (PIP) claim....

  • Call Handler

    6 days ago


    Stoke-on-Trent, United Kingdom EMED Group Full time

    EMED Group has an opportunity for a Call Handler to join our busy Staffordshire team. **BANK POSITION TO WORK AD HOC SHIFTS TO MEET BUSINESS NEEDS.** EMED Group are a leading patient transport service spanning across the UK and we provide a range of specialist patient transport and courier services to the NHS. We are a reliable, caring service that puts...

  • Medical Assistant

    7 days ago


    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    The Medical Assistant role has been created to allow medical students the opportunity to increase their skill set and to provide a valuable clinical service to the department. Their primary role is to assist the doctor who is overseeing the rapid assessment and treatment (RAT) of patients in ambulance triage. The RAT clinician will often be instigating...


  • Stoke-on-Trent, United Kingdom Brook Street Full time

    **_Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. _**_HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. _ - Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who...

  • Centre Assistant

    4 weeks ago


    Walton-on-Thames, United Kingdom Elmbridge Borough Council Full time

    Employer: - Elmbridge Borough Council- Salary: - 23,246-24,968 (pro rata)- Location: - The Walton Centre for the Community, Manor Road, Walton on Thames, Surrey, KT12 2PB- Contract: - Permanent- Working Pattern: - Part Time- Hours: - 18 hours per week. Monday-Friday between 9am - 4pm.- DBS Check: - Enhanced- Closing Date: - 16/02/2024 at 12:00- Reference: -...


  • Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    Nursing Assistant **Job type**: Permanent (conditions apply) **Working pattern**: Full-time 150hrs per month **Pay scheme**: Agenda for change **Pay Band**: Band 2 (conditions apply) **Staff Group**: Nursing/Midwifery **Specialty/Function**: Theatres **Apprenticeship**: if no relevant experience - Are you interested in becoming a Theatre Nursing...

  • Call Centre Manager

    7 days ago


    Southend-on-Sea, Southend-on-Sea, United Kingdom Book a Builder UK Full time

    Call Centre Manager - Managing a Sales Team Essex Salary depending on experience plus bonuses Monday - Friday Book a Builder UK are the UK's fastest growing online home services marketplace connecting homeowners and tradespeople. We are seeking a Sales Manager to join our team within our Essex offices. As a Sales Manager you will need to be organised,...

  • Call Centre Manager

    7 days ago


    Southend-on-sea, United Kingdom Book a Builder UK Full time

    Call Centre Manager - Managing a Sales Team Essex Salary depending on experience plus bonuses Monday - Friday Book a Builder UK are the UK's fastest growing online home services marketplace connecting homeowners and tradespeople. We are seeking a Sales Manager to join our team within our Essex offices. As a Sales Manager you will need to be organised,...