Call Centre Assistant

4 weeks ago


StokeonTrent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

The post is to cover predominantly day and evening shifts, including weekends and Public Holidays. Shifts are 7.5hrs rota’d 5 days over 7 and will vary with the earliest start time being 6am and the latest finish time being 10pm. The post holder may be required to cover night shifts to meet the needs of the service.

We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds. The work is wide ranging from the handling of general internal calls, external patient and patient relative enquiries and calls from other Healthcare professionals through to the implementation of Trust emergency procedures.

We are the first point of contact for our patients, clients, suppliers and staff throughout the Trust and the wider NHS. You will handle calls from general enquiries to internal emergency response procedures.

Customer service is key to this role so we are looking for people who are flexible, articulate, enthusiastic and effective communicators and essentially can remain calm in all circumstances.

If you meet the above criteria and want to join our dedicated team then we would like to hear from you.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.


  • Call Centre Assistant

    2 weeks ago


    Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    Job summary The Telecommunications Department at UHNM, Royal Stoke are recruiting for Call Centre Assistants to join the team! We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds. The work is wide ranging from the handling of general internal calls,...

  • Call Centre Assistant

    1 month ago


    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    The post requires flexibility and is to cover shifts over a 24/7 Switchboard Operator Services, including weekends and bank holidays to meet the service needs. We deliver a busy 24/7 Switchboard Operator Service to the Trust and users of its telephone service's from a wide range of backgrounds. The work is wide ranging from the handling of general internal...

  • Call Centre Assistant

    4 weeks ago


    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    ** Previous applicants need not apply** The post requires flexibility and is to cover shifts over a 24/7 Switchboard Operator Services, including weekends and bank holidays to meet the service needs. We deliver a busy 24/7 Switchboard Operator Service to the Trust and users of its telephone service's from a wide range of backgrounds. The work is wide...

  • Call Centre Agent

    7 days ago


    Stoke-on-Trent, United Kingdom Uniting People Full time

    **Call Centre Agent** **Monday - Friday - every other Saturday with day off in the week** LOOKING TO CHANGE OR GROW YOUR CAREER AFTER MORE MONEY $$$$ Would you like to work for a progressive organization offering a warm, friendly and upbeat environment? **IF SO APPLY NOW!!!** Working in a modern office environment, with fantastic career progression...

  • Call Centre Assistant

    1 month ago


    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    The post requires flexibility and is to cover predominantly night shifts, including weekends and bank holidays with a requirement to cover day shifts as and when required to meet the service needs. We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds. The work is wide...

  • Call Centre Assistant

    1 month ago


    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    The post is to cover predominantly day and evening shifts, including weekends and Public Holidays. Shifts are 7.5hrs rota’d 5 days over 7 and will vary with the earliest start time being 6am and the latest finish time being 10pm. The post holder may be required to cover night shifts to meet the needs of the service. We deliver a busy 24/7 telephone...


  • Stoke-on-Trent, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a Call Centre Team Leader to join our team based in Stoke, Staffordshire. This role is full time (37.5 hours per week), working variable hours, Monday to Friday. **Role Responsibilities** The role of the CCO Call Centre Team Leader is to closely monitor all call taking activities and contract performance throughout the...

  • Call Centre Assistant

    2 months ago


    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    The post is to cover predominantly day and evening shifts, including weekends and Public Holidays. Shifts patterns will vary with the earliest start time being 6am and the latest finish time being 10pm. The post holder may be required to cover night shifts to meet the needs of the service. We deliver a busy 24/7 telephone switchboard/operator service to the...

  • Call Centre Assistant

    2 months ago


    Stockton-on-Tees, United Kingdom Specsavers Full time

    **Call Centre Assistant** **Store: Stockton** **Salary: £10.42 per hour** **Hours: Full time - 38.75** **Company Reward Program** For our stores to run like clockwork and keep our patients at the heart of everything we do, we need sound support behind the scenes - and that’s where you come in. So, what does it take to be a successful Call Centre...


  • Stoke-on-Trent, United Kingdom Biow UK Limited TA Climastar UK Full time

    Job Summary: We are seeking detail-oriented and customer-focused Appointment Makers to join our team. When it comes to getting by on charm, nobody does it better than our telesales team. Only they can take a prescribed phone script and turn it into a compelling, highly personal sales call that creates a rapport with customers resulting in a request for a...

  • Call Centre Assistant

    1 month ago


    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    The post is to cover predominantly day and evening shifts, including weekends and Public Holidays. Shifts are 7.5hrs rota'd 5 days over 7 and will vary with the earliest start time being 6am and the latest finish time being 10pm. The post holder may be required to cover night shifts to meet the needs of the service. We deliver a busy 24/7 telephone...

  • Call Centre Agent

    1 week ago


    Burton-On-Trent, United Kingdom Project Better Energy Ltd Full time

    **Call Centre Agent** Welcome to Project Better Energy ltd, the UK’s largest and most accredited renewable energy installer! Project Better Energy ltd have installed over 45,000 Solar PV and Battery installations nationwide and saved over 150,000 tonnes of carbon, helping to spearhead the clean energy revolution and drive the UK to a carbon neutral...

  • Call Centre Agent

    5 days ago


    Stoke-on-Trent, United Kingdom Uniting People Full time

    **Call Handler** **£23,000 rising to £23,500 after probation** **Bonus of up to £2400 annually + one off £500 bonus after 3 months of training** **Role**: - Handling inbound and outbound calls to discuss customer payments - Build up rapport with customers quickly on the call - Excellent listening skills - Working with the customer in order to find the...


  • Stoke-on-Trent, United Kingdom Uniting People Full time

    **CONTACT CENTRE ADVISOR- WORKING ON BEHALF OF A LEADING COMPANY BASED IN STOKE-ON-TRENT.** **PURPOSE OF THE ROLE** - You will be responsible for handling inbound and outbound calls to collect overdue payments and to arrange payment plans. - The employee will be able to support company goals by demonstrating excellent customer service skills and will act as...

  • Call Centre Agent

    1 week ago


    Stoke-on-Trent, United Kingdom RPS Enterprises Ltd Full time

    **About Us** RPS Enterprises is a small but growing business. We are professional, agile and innovative. We are currently in a growth phase so it’s an exciting time to be joining us. **Join our team today!** You will be making outbound calls to members of the public who have requested to be contacted to get a new insurance policy or have opted in to...


  • Burton-On-Trent, United Kingdom TTS360 Full time

    As a Contact Centre Claims handler you will be responsible for answering incoming FNOL (First notification of loss) and Roadside Assistance calls who may be road side in stressful situations. You will be required to collate information relating to potential claims, ensuring a complete and accurate description of the accident or incident circumstances is...


  • Stoke-on-Trent, United Kingdom Brook Medical Centre Full time

    **Brook Medical Centre** **Health Care Assistant (HCA) Job Description** ACCOUNTABILITY Accountability to Nurse Lead/Practice Manager/GP Partner. SUMMARY OF POST DESCRIPTION Working under the direct supervision of the Nurse Practitioners/Doctors/Practice Nurses and strictly in accordance with specific practice guidelines and protocols, the Health Care...


  • Burton-On-Trent, United Kingdom Fasttrack Resources Ltd Full time

    **Customer Service Advisor - Call Centre** Fasttrack Resources are proud to be working in partnership with a prestigious client who are looking to recruit for a **Customer Service Advisor** to join their team on a full time, permanent basis. This is a great opportunity to join a company working towards decarbonisation with renewable energy and electric...


  • Burton-On-Trent, United Kingdom Fasttrack Resources Ltd Full time

    **Customer Service Advisor - Call Centre** Fasttrack Resources are proud to be working in partnership with a prestigious client who are looking to recruit for a **Customer Service Advisor** to join their team on a full time, permanent basis. This is a great opportunity to join a company working towards decarbonisation with renewable energy and electric...


  • Stoke-on-Trent, United Kingdom Holdcroft Full time

    **Contact Centre Advisor** Do you have excellent customer service skills and are looking for a new and exciting challenge? Providing support and assistance as part of our After Sales Team, you will book our customers in for service and MOT suggesting suitable aftercare products or services. **Salary**: £22,000 per annum plus bonus and...