Call Centre Assistant
2 weeks ago
The Telecommunications Department at UHNM, Royal Stoke are recruiting for Call Centre Assistants to join the team
We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds.
The work is wide ranging from the handling of general internal calls, external patient and patient relative enquiries and calls from other Healthcare professionals through to the implementation of Trust emergency procedures.
We are the first point of contact for our patients, clients, suppliers and staff throughout the Trust and the wider NHS. You will handle calls from general enquiries to internal emergency response procedures.
Customer service is key to this role so we are looking for people who are flexible, articulate, enthusiastic and effective communicators and essentially can remain calm in all circumstances.
The shift pattern will vary and is generally 4 shifts rotered over 7 days, shift times will vary with the earliest start time being 6am and the latest finish time being 10pm.
The post holder must be flexible and may be required to cover night shifts to meet the needs of the service.
If you meet the above criteria and want to join our dedicated team then we would like to hear from you
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager using the contact details below.
-
Call Centre Assistant
3 days ago
Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeThe post requires flexibility and is to cover shifts over a 24/7 Switchboard Operator Services, including weekends and bank holidays to meet the service needs. We deliver a busy 24/7 Switchboard Operator Service to the Trust and users of its telephone service's from a wide range of backgrounds. The work is wide ranging from the handling of general internal...
-
Call Centre Assistant
4 days ago
Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeThe post is to cover predominantly day and evening shifts, including weekends and Public Holidays. Shifts are 7.5hrs rota’d 5 days over 7 and will vary with the earliest start time being 6am and the latest finish time being 10pm. The post holder may be required to cover night shifts to meet the needs of the service. We deliver a busy 24/7 telephone...
-
Call Centre Assistant
7 days ago
Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeThe post is to cover predominantly day and evening shifts, including weekends and Public Holidays. Shifts are 7.5hrs rota'd 5 days over 7 and will vary with the earliest start time being 6am and the latest finish time being 10pm. The post holder may be required to cover night shifts to meet the needs of the service. We deliver a busy 24/7 telephone...
-
Contact Centre Call Handler
2 days ago
Burton-On-Trent, United Kingdom TTS360 Full timeAs a Contact Centre Claims handler you will be responsible for answering incoming FNOL (First notification of loss) and Roadside Assistance calls who may be road side in stressful situations. You will be required to collate information relating to potential claims, ensuring a complete and accurate description of the accident or incident circumstances is...
-
Call Centre Agent
2 days ago
Stockton-on-Tees, United Kingdom ATOS Full time** Call Centre Agent ** Do you enjoy providing excellent customer service? Do you enjoy communicating with a wide range of people? If you answered 'Yes,' we would love to hear from you. The Role: The Customer Service Team within PIP is responsible for providing support to claimants wanting an update on their Personal Independence Payment (PIP) claim. The...
-
Administration Assistant
4 days ago
Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeAdministration Assistant - 22.5 hours An exciting opportunity has arisen for a role within the Specialised Surgery Directorate. You will play a crucial role within the busy Plastic Surgery secretarial team, supporting the team with a variety of office duties. This post offers an excellent opportunity of development for individuals wishing to gain exposure...
-
Receptionist for Thriving Health Centre
2 days ago
Stoke-on-Trent, United Kingdom Stoke Chiro Spinal Health Centre Full timeDo you have the ability to put a smile on peoples faces? - Are you positive, energetic, self-motivated and willing to go the extra mile? - Are you quick to learn with fantastic organisational skills and the ability to multitask? - Are you passionate about providing outstanding customer service with excellent communication skills? If the answer is yes to all...
-
Heathcare Assistant
4 days ago
Stoke-on-Trent, United Kingdom Trinity Medical Centre Full timeThe following are the core responsibilities of the healthcare assistant. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a.Undertake new patient health checks b.Support the practice nurse with health promotion programmes c.Carry out baseline observations such as pulse...
-
Telephone Agent
3 days ago
Walton-on-Thames, Surrey, United Kingdom RGS Global Full timeCALL CENTRE AGENTS REQUIRED NO EXPERIENCE NEEDED -FULL TRAINING WILL BE GIVEN FRIENDLY AND SUPPORTIVE ENVIRONMENT £22/£24k BASIC/OTE = £30,000 Please only only if you are within a 30 minute commute. My client is a debt collection agency with a great reputation who have been established for over 20 years. They are a forward thinking customer focused...
-
Recruitment Assistant
1 day ago
Stoke-on-Trent, United Kingdom bet365 Full timeOur Operational Recruitment team is looking for an enthusiastic, ambitious and proactive Recruitment Assistant to join our friendly team at our offices in Stoke-on-Trent. This is an excellent opportunity for you to build a career within the recruitment industry. You will play a fundamental role in ensuring the recruitment process runs smoothly and...
-
Usher / Admin Assistant
1 week ago
Stoke-on-Trent, United Kingdom Ministry of Justice Full time**Usher / Admin Assistant - Stoke on Trent - 73198** **£20,126** **Stoke-on-Trent**: This role is primarily based at Stoke on Trent Combined Court Centre but would also be expected to cover North Staffordshire Justice Centre on occasions. **Job Title**:Usher-Admin Assistant **Pay Grade**: AA **Background and key purpose of the role** This is a role...
-
Security Centre Operative
7 days ago
Burton-On-Trent, United Kingdom Burton Full timeYou will ensure exemplary standards of Health & Safety & cleanliness standards, Security and Customer Service are provided to the client and visitors to the site always. You are the public face of the Centre team and should act with professionalism always, a can-do attitude is essential. To be part of a team and play an active role in managing public,...
-
Finance Assistant
2 days ago
Stoke-on-Trent, United Kingdom Unipart Logistics Full timeWe are recruiting for multiple roles to join the JCB Finance team. You’ll each have an important part to play providing financial functional support for the JCB contract, including the management, reporting and accounting. We don’t just have a way of working, we have The Unipart Way.It allows everyone in our team to pursue their own personal and...
-
Administrative Assistant
4 days ago
Stoke-on-Trent, United Kingdom A Lench Building Contractors Limited Full timeAs A Lench Building Contractors continue to grow we are looking to expand our Office Admin function to support our Finance and Commercial Teams. Responsibilities for the role include: - Logging and filing of purchase invoices - Helping to maintain accurate cost centre information - Supporting our Commercial team with general administrative duties -...
-
Usher / Admin Assistant - Stoke On Trent
1 week ago
Stoke-on-Trent, United Kingdom HM Courts and Tribunals Service Full time**Details**: **Reference number**: - 279827**Salary**: - £20,126**Job grade**: - Administrative Assistant- AA**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 2Contents Location About the job **Benefits**: Things you need to...
-
Medicines Management Assistant
2 weeks ago
Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeAn exciting opportunity has arisen for a highly motivated and enthusiastic individual to join our clinical medicines management team to support and assist the supply of medication to all wards and departments. The Medicines Management Assistant will be working at ward level carrying out medicines management duties such as assessing patients own medication...
-
Finance Assistant
7 days ago
Stoke-on-Trent, United Kingdom Unipart Logistics Full time**About the Job** We are recruiting for multiple roles to join the JCB Finance team. In this hybrid role you’ll each have an important part to play providing financial functional support for the JCB contract, including the management, reporting and accounting. We don’t just have a way of working, we have The Unipart Way. It allows everyone in our team...
-
Administration Assistant
7 days ago
Stoke-on-Trent, United Kingdom The Old Vicarage Nursing Home Full timeAdministration Assistant required at The Old Vicarage Nursing Home We are looking for an experienced administrative assistant to join our small team. 20 hours per week. Monday to Friday 9:00am till 1:15pm. Must be flexible to cover Office Manager annual leave / absence. £10.42ph Reporting to the Office Manager / Business Support Manager / Managing...
-
Administration Assistant
1 day ago
Stoke-on-Trent, United Kingdom The Old Vicarage Nursing Home Full timeAdministration Assistant required at The Old Vicarage Nursing Home We are looking for an experienced administrative assistant to join our small team. 20 hours per week. Monday to Friday 9:00am till 1:15pm. Must be flexible to cover Office Manager annual leave / absence. £10.42ph Reporting to the Office Manager / Business Support Manager / Managing...
-
Support Admin Assistant
5 days ago
Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeAdministrative Support duties to the Child Protection Team/Looked after Children. The successful post holder will be required to undertake basic Admin duties. Word processing as appropriate, distribute and file documents as and when required. The post holder will also answer telephone enquiries and assist with Child Protection data bases. Alongside opening...