Call Centre Assistant
1 month ago
The post is to cover predominantly day and evening shifts, including weekends and Public Holidays (night shifts will be required to cover service requirements) We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds. The work is wide ranging from the handling of general internal calls, external patient and patient relative enquiries and calls from other Healthcare professionals through to the implementation of Trust emergency procedures.
We are the first point of contact for our patients, clients, suppliers and staff throughout the Trust and the wider NHS. You will handle calls from general enquiries to internal emergency response procedures.
Customer service is key to this role so we are looking for people who are flexible, articulate, enthusiastic and effective communicators and essentially can remain calm in all circumstances.
If you meet the above criteria and want to join our dedicated team then we would like to hear from you.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
-
Call Centre Assistant
7 days ago
Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full timeJob summary The Telecommunications Department at UHNM, Royal Stoke are recruiting for Call Centre Assistants to join the team! We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds. The work is wide ranging from the handling of general internal calls,...
-
Call Centre Assistant
4 weeks ago
Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeThe post requires flexibility and is to cover shifts over a 24/7 Switchboard Operator Services, including weekends and bank holidays to meet the service needs. We deliver a busy 24/7 Switchboard Operator Service to the Trust and users of its telephone service's from a wide range of backgrounds. The work is wide ranging from the handling of general internal...
-
Call Centre Agent
1 day ago
Stoke-on-Trent, United Kingdom Uniting People Full time**Call Centre Agent** **Monday - Friday - every other Saturday with day off in the week** LOOKING TO CHANGE OR GROW YOUR CAREER AFTER MORE MONEY $$$$ Would you like to work for a progressive organization offering a warm, friendly and upbeat environment? **IF SO APPLY NOW!!!** Working in a modern office environment, with fantastic career progression...
-
Call Centre Assistant
1 month ago
Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeThe post requires flexibility and is to cover predominantly night shifts, including weekends and bank holidays with a requirement to cover day shifts as and when required to meet the service needs. We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds. The work is wide...
-
Call Centre Assistant
1 month ago
Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeThe post is to cover predominantly day and evening shifts, including weekends and Public Holidays. Shifts are 7.5hrs rota’d 5 days over 7 and will vary with the earliest start time being 6am and the latest finish time being 10pm. The post holder may be required to cover night shifts to meet the needs of the service. We deliver a busy 24/7 telephone...
-
Cco Call Centre Team Leader
2 days ago
Stoke-on-Trent, United Kingdom EMED Group Full timeWe have a fantastic opportunity for a Call Centre Team Leader to join our team based in Stoke, Staffordshire. This role is full time (37.5 hours per week), working variable hours, Monday to Friday. **Role Responsibilities** The role of the CCO Call Centre Team Leader is to closely monitor all call taking activities and contract performance throughout the...
-
Call Centre Appointment Maker
3 days ago
Stoke-on-Trent, United Kingdom Biow UK Limited TA Climastar UK Full timeJob Summary: We are seeking detail-oriented and customer-focused Appointment Makers to join our team. When it comes to getting by on charm, nobody does it better than our telesales team. Only they can take a prescribed phone script and turn it into a compelling, highly personal sales call that creates a rapport with customers resulting in a request for a...
-
Call Centre Assistant
1 month ago
Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeThe post is to cover predominantly day and evening shifts, including weekends and Public Holidays. Shifts are 7.5hrs rota'd 5 days over 7 and will vary with the earliest start time being 6am and the latest finish time being 10pm. The post holder may be required to cover night shifts to meet the needs of the service. We deliver a busy 24/7 telephone...
-
Call Centre Agent
3 days ago
Burton-On-Trent, United Kingdom Project Better Energy Ltd Full time**Call Centre Agent** Welcome to Project Better Energy ltd, the UK’s largest and most accredited renewable energy installer! Project Better Energy ltd have installed over 45,000 Solar PV and Battery installations nationwide and saved over 150,000 tonnes of carbon, helping to spearhead the clean energy revolution and drive the UK to a carbon neutral...
-
Customer Service Assistant
2 days ago
Stoke-on-Trent, United Kingdom Uniting People Full time**CONTACT CENTRE ADVISOR- WORKING ON BEHALF OF A LEADING COMPANY BASED IN STOKE-ON-TRENT.** **PURPOSE OF THE ROLE** - You will be responsible for handling inbound and outbound calls to collect overdue payments and to arrange payment plans. - The employee will be able to support company goals by demonstrating excellent customer service skills and will act as...
-
Call Centre Agent
4 days ago
Stoke-on-Trent, United Kingdom RPS Enterprises Ltd Full time**About Us** RPS Enterprises is a small but growing business. We are professional, agile and innovative. We are currently in a growth phase so it’s an exciting time to be joining us. **Join our team today!** You will be making outbound calls to members of the public who have requested to be contacted to get a new insurance policy or have opted in to...
-
Contact Centre Call Handler
4 weeks ago
Burton-On-Trent, United Kingdom TTS360 Full timeAs a Contact Centre Claims handler you will be responsible for answering incoming FNOL (First notification of loss) and Roadside Assistance calls who may be road side in stressful situations. You will be required to collate information relating to potential claims, ensuring a complete and accurate description of the accident or incident circumstances is...
-
Customer Service Advisor
3 days ago
Burton-On-Trent, United Kingdom Fasttrack Resources Ltd Full time**Customer Service Advisor - Call Centre** Fasttrack Resources are proud to be working in partnership with a prestigious client who are looking to recruit for a **Customer Service Advisor** to join their team on a full time, permanent basis. This is a great opportunity to join a company working towards decarbonisation with renewable energy and electric...
-
Customer Service Advisor
1 day ago
Burton-On-Trent, United Kingdom Fasttrack Resources Ltd Full time**Customer Service Advisor - Call Centre** Fasttrack Resources are proud to be working in partnership with a prestigious client who are looking to recruit for a **Customer Service Advisor** to join their team on a full time, permanent basis. This is a great opportunity to join a company working towards decarbonisation with renewable energy and electric...
-
Contact Centre Advisor
1 day ago
Stoke-on-Trent, United Kingdom Holdcroft Full time**Contact Centre Advisor** Do you have excellent customer service skills and are looking for a new and exciting challenge? Providing support and assistance as part of our After Sales Team, you will book our customers in for service and MOT suggesting suitable aftercare products or services. **Salary**: £22,000 per annum plus bonus and...
-
Call Handler
4 days ago
Stoke-on-Trent, United Kingdom EMED Group Full timeWe have a fantastic opportunity for full-time Incident/Patient Booking Call Handlers to join our team based in Campbell Road, Stoke on Trent. **The Role** As an incident call handler, you will be responsible for taking escalation, Safeguarding and RTA calls, from colleagues in a timely manner. You will have, excellent communication and listening skills,...
-
Team Coach/ Team Leader
2 weeks ago
Burton-On-Trent, United Kingdom Uniting People Full time**£28,000 basic salary** **Mainly Monday to Friday - Occasional availability** **Shifts between 8am and 8pm** We are recruiting for a leading healthcare company based in Burton-on-Trent, you will be joining their specialist customer service call centre as a Team Coach. They specialize in providing a first-class service to their patients, family members,...
-
Call Centre Agent
4 weeks ago
Stockton-on-Tees, United Kingdom ATOS Full time** Call Centre Agent ** Do you enjoy providing excellent customer service? Do you enjoy communicating with a wide range of people? If you answered 'Yes,' we would love to hear from you. The Role: The Customer Service Team within PIP is responsible for providing support to claimants wanting an update on their Personal Independence Payment (PIP) claim. The...
-
Contact Centre Advisor
6 days ago
Stoke-on-Trent, United Kingdom Pinkstones Toyota Full time**Excellent opportunity to earn + excellent** **benefits package.** Working in our Toyota Service Contact Centre, you will be responsible for calling customers who have cars which are due a service/MOT/recall and booking them in, as well as taking incoming calls for bookings. With each customer, you will need to identify their needs and if there are any...
-
Customer Service Call Centre Trainee
4 days ago
Stoke-on-Trent, United Kingdom xpertrecruitmentsolutionsltd.co.uk Full time**Interviewing Tuesday 4th for the 17th of April Start. We are currently working with a leading Customer Service Collections provider who are based in Stoke. We are recruiting for a number of Call Handlers/ outbound Customer service Advisors who have experience of working in a busy customer service reactive environment.** This is a fantastic opportunity to...