![Telefonica Tech](https://media.trabajo.org/img/noimg.jpg)
1st line support Analyst
2 months ago
Main purpose of the job: To provide deskside technical support and advisory service of End User Compute (EUC) devices, including resolving and enabling the resolution of incidents, problems, requests, and deploying new hardware and associated software.
Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following:
- Act as 2nd Line support for all EUC technical incidents through to resolution at deskside.
- Create knowledgebase articles where repeated incidents are logged to assist Service Desk
- Analysts to increase 1st time Fix
- Proactive in providing solutions to common incidents to reduce call volumes
- Resolve requests, incidents, problems and major incidents assigned to the EUC team within service level agreements
- To log and follow up issues that have been raised with 3rd party support teams where appropriate
- Support, manage, optimise and maintain the configuration and installation of Desktops, Laptops and hardware replacements
- Comply with Desktop Good Working Best Practices & defined Quality management processes
- Participating in a shift rota, supporting 24/7
Skills and Experience
- Knowledge and experience on windows operating systems
- Experience on EUC tools, remote support tools, Microsoft Office and Outlook
- Experience on peripheral devices support (printers, scanners etc)
- Awareness & understanding of Microsoft Active Directory (AD) & Group Policy
- Awareness of ITIL process of Incident, Change, Problem, Service Request and related activities
Desirable skills
- Certification in Microsoft Technologies
- Experience with Service management, ServiceNow
- Knowledgeable in AD
- Experience supporting Lenovo, HP and Mac devices and tablets
- Driving licence & access to a vehicle SAN technologies, Converged Infrastructure etc.)
Additional Information
Due to the location of the customer site it would be advantageous to have your own vehicle.
This role does have a shift rota, supporting 24/7 (4 on 4 off)
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
-
IT Support Analyst
5 days ago
Cambridge, United Kingdom Rise Technical Recruitment Full timeIT Support Analyst Cambridge £31,054 + 33 days Holiday + Pension + additional benefits Excellent opportunity for an IT Support Analyst looking to take the next step in their career, joining a stable, secure and supportive environment in a highly varied and technically interesting role. The organisation are a leading school in Cambridge. They pride...
-
IT Support Analyst
2 days ago
Cambridge, United Kingdom Rise Technical Recruitment Full timeIT Support AnalystCambridge£31,054 + 33 days Holiday + Pension + additional benefitsExcellent opportunity for an IT Support Analyst looking to take the next step in their career, joining a stable, secure and supportive environment in a highly varied and technically interesting role.The organisation are a leading school in Cambridge. They pride themselves on...
-
IT Support Analyst
5 days ago
Cambridge, United Kingdom Client Full timeIT Support Analyst Cambridge £31,054 + 33 days Holiday + Pension + additional benefitsExcellent opportunity for an IT Support Analyst looking to take the next step in their career, joining a stable, secure and supportive environment in a highly varied and technically interesting role.The organisation are a leading school in Cambridge. They pride...
-
IT Support Analyst
3 days ago
Cambridge, United Kingdom Rise Technical Recruitment Full timeIT Support Analyst Cambridge 31,054 + 33 days Holiday + Pension + additional benefitsExcellent opportunity for an IT Support Analyst looking to take the next step in their career, joining a stable, secure and supportive environment in a highly varied and technically interesting role.The organisation are a leading school in Cambridge. They pride themselves on...
-
IT Support Analyst
1 day ago
Cambridge, United Kingdom Rise Technical Recruitment Limited Full timeIT Support AnalystCambridge£31,054 + 33 days Holiday + Pension + additional benefitsExcellent opportunity for an IT Support Analyst looking to take the next step in their career, joining a stable, secure and supportive environment in a highly varied and technically interesting role.The organisation are a leading school in Cambridge. They pride themselves on...
-
Technical Support Analyst
1 day ago
Cambridge, Cambridgeshire, United Kingdom Rise Technical Recruitment Limited Full timeJob Summary:Rise Technical Recruitment Limited is seeking a highly skilled IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing 1st, 2nd, and 3rd line IT and AV support to staff and students at our client's school.Key Responsibilities:Provide technical support and troubleshooting for IT infrastructure,...
-
IT Support Specialist
10 hours ago
Cambridge, Cambridgeshire, United Kingdom The ONE Group Ltd Full timeJob Title: 1st - 2nd IT Line Support AnalystJob Summary:The ONE Group Ltd is seeking an experienced IT Support Analyst to join our team. As a key member of our IT department, you will provide 1st-2nd line support to our user base, working in an autonomous environment with support available to escalate to as needed.Key Responsibilities:Provide technical...
-
Information Technology Support Analyst
2 days ago
Cambridge, United Kingdom The ONE Group Ltd Full timeIT Support AnalystReady to apply Before you do, make sure to read all the details pertaining to this job in the description below.£28k - £31kCambridge 5 daysWe are looking for an experienced hands-on IT Support Analyst to join a client based in Cambridge on a permanent basis. Working as part of a small IT team you will provide 1st-2nd Line support to the...
-
Information Technology Support Analyst
16 hours ago
Cambridge, United Kingdom The ONE Group Ltd Full timeIT Support AnalystReady to apply Before you do, make sure to read all the details pertaining to this job in the description below.£28k - £31kCambridge 5 daysWe are looking for an experienced hands-on IT Support Analyst to join a client based in Cambridge on a permanent basis. Working as part of a small IT team you will provide 1st-2nd Line support to the...
-
Information Technology Support Analyst
3 days ago
Cambridge, United Kingdom The ONE Group Ltd Full timeIT Support Analyst£28k - £31kCambridge 5 daysWe are looking for an experienced hands-on IT Support Analyst to join a client based in Cambridge on a permanent basis. Working as part of a small IT team you will provide 1st-2nd Line support to the organisation’s user base. Working in an autonomous environment, you will take ownership of tickets, yet still...
-
Information Technology Support Analyst
3 days ago
Cambridge, United Kingdom The ONE Group Ltd Full timeIT Support Analyst £28k - £31k Cambridge 5 days We are looking for an experienced hands-on IT Support Analyst to join a client based in Cambridge on a permanent basis. Working as part of a small IT team you will provide 1st-2nd Line support to the organisation’s user base. Working in an autonomous environment, you will take ownership of tickets, yet...
-
Information Technology Support Analyst
4 days ago
Cambridge, United Kingdom The ONE Group Ltd Full timeIT Support Analyst£28k - £31kCambridge 5 daysWe are looking for an experienced hands-on IT Support Analyst to join a client based in Cambridge on a permanent basis. Working as part of a small IT team you will provide 1st-2nd Line support to the organisation’s user base. Working in an autonomous environment, you will take ownership of tickets, yet still...
-
Information Technology Support Analyst
4 days ago
Cambridge, United Kingdom The ONE Group Ltd Full timeIT Support Analyst£28k - £31kCambridge 5 daysWe are looking for an experienced hands-on IT Support Analyst to join a client based in Cambridge on a permanent basis. Working as part of a small IT team you will provide 1st-2nd Line support to the organisation’s user base. Working in an autonomous environment, you will take ownership of tickets, yet still...
-
Information Technology Support Analyst
4 days ago
Cambridge, United Kingdom The ONE Group Ltd Full timeIT Support Analyst£28k - £31kCambridge 5 daysWe are looking for an experienced hands-on IT Support Analyst to join a client based in Cambridge on a permanent basis. Working as part of a small IT team you will provide 1st-2nd Line support to the organisation’s user base. Working in an autonomous environment, you will take ownership of tickets, yet still...
-
IT Support Specialist
6 hours ago
Cambridge, Cambridgeshire, United Kingdom Rise Technical Recruitment Full timeJob Summary:Rise Technical Recruitment is seeking a highly skilled IT Support Analyst to join our client's team in a stable and secure environment. As an IT Support Analyst, you will be responsible for providing 1st, 2nd, and 3rd line IT and AV support to staff and students.The Role:Provide technical support and troubleshooting for IT infrastructure,...
-
IT Support Specialist
1 day ago
Cambridge, Cambridgeshire, United Kingdom Rise Technical Recruitment Limited Full timeJob Summary:Rise Technical Recruitment Limited is seeking a highly skilled IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing 1st, 2nd, and 3rd line IT and AV support to staff and students at our client's school.Key Responsibilities:Provide technical support and troubleshooting for IT infrastructure,...
-
IT Support Specialist
10 hours ago
Cambridge, Cambridgeshire, United Kingdom Rise Technical Recruitment Full timeJob Summary:Rise Technical Recruitment is seeking an experienced IT Support Analyst to join our client's team in Cambridge. As an IT Support Analyst, you will be responsible for providing 1st, 2nd, and 3rd line IT and AV support to staff and students.Key Responsibilities:Provide technical support and troubleshooting for IT infrastructure, hardware, and...
-
Network Support Technician
1 day ago
Cambridge, Cambridgeshire, United Kingdom Rise Technical Recruitment Limited Full timeJob Summary:Rise Technical Recruitment Limited is seeking a highly skilled IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing 1st, 2nd, and 3rd line IT and AV support to staff and students at our client's school.Key Responsibilities:Provide technical support and troubleshooting for IT infrastructure,...
-
2nd Line Support Engineer
2 months ago
Cambridge, Cambridgeshire, United Kingdom 1 Tech Staffing Ltd Full time2nd Line Engineer Cambridge (Hybrid) Up to 36,000 DOE Are you a skilled IT professional with a passion for cloud technologies? Do you thrive in a dynamic environment where you can apply your expertise to solve complex technical issues? If so, we have the perfect opportunity for you We are currently seeking a talented, outgoing 2nd Line Engineer to join our...
-
Technical Support Professional
1 day ago
Cambridge, Cambridgeshire, United Kingdom Syntax Consultancy Limited Full timeJob OverviewJob Title: 2nd Line Support EngineerCompany: Syntax Consultancy LimitedJob Type: PermanentLocation: Hybrid RemoteSalary: £30,000 - £36,000 (DOE)About the Role:We are seeking a highly skilled 2nd Line IT Support Engineer to join our team. As a key member of our IT Services department, you will be responsible for providing advanced technical...