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IT Support Specialist

2 months ago


Cambridge, Cambridgeshire, United Kingdom The ONE Group Ltd Full time

Job Title: 1st - 2nd IT Line Support Analyst

Job Summary:

The ONE Group Ltd is seeking an experienced IT Support Analyst to join our team. As a key member of our IT department, you will provide 1st-2nd line support to our user base, working in an autonomous environment with support available to escalate to as needed.

Key Responsibilities:

  • Provide technical support to users via phone, email, and in-person
  • Troubleshoot and resolve hardware and software issues
  • Configure and maintain desktops, laptops, and mobile devices
  • Support network infrastructure, including routers, switches, and firewalls
  • Participate in IT projects and initiatives to improve the overall IT experience

Requirements:

  • 4+ years of experience in IT support
  • Experience supporting Windows 7-10, hardware, and software
  • Knowledge of Active Directory and network protocols
  • Excellent communication and problem-solving skills

What We Offer:

The ONE Group Ltd offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources they need to succeed.