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IT Support Specialist
2 months ago
Job Title: 1st - 2nd IT Line Support Analyst
Job Summary:
The ONE Group Ltd is seeking an experienced IT Support Analyst to join our team. As a key member of our IT department, you will provide 1st-2nd line support to our user base, working in an autonomous environment with support available to escalate to as needed.
Key Responsibilities:
- Provide technical support to users via phone, email, and in-person
- Troubleshoot and resolve hardware and software issues
- Configure and maintain desktops, laptops, and mobile devices
- Support network infrastructure, including routers, switches, and firewalls
- Participate in IT projects and initiatives to improve the overall IT experience
Requirements:
- 4+ years of experience in IT support
- Experience supporting Windows 7-10, hardware, and software
- Knowledge of Active Directory and network protocols
- Excellent communication and problem-solving skills
What We Offer:
The ONE Group Ltd offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources they need to succeed.