Customer Service Consultant
7 months ago
Hours:
In a full-time Branch based role; you will be working 36 hours flexible hours across Monday to Saturday to support operating hours in the branch.
Salary:
£22,464 Per Annum
Closing Date:
Wed, 5 Jun 2024We are recruiting for a Customer Service Consultant within Sale branch.
You have the opportunity to join our team and become one of the faces of Skipton Building Society. We are also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse.
Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.
You will be engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs. All the while providing a straightforward, helpful service that lets your enthusiasm shine through.
Together, you can help us build a better Society
Who Are We?
Not just another building society. Not just another job.
We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.
Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we will help you take the next step towards a better future.
Branch Life
Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.
What Is In It For You?
Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,790.00 per annum.
25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.
Holiday trading scheme allowing the ability to buy and sell additional annual leave days
Generous employer pension contributions – up to 10% per annum dependent on employee selection
Access to the Lifeworks, via telephone or online 24/7. Giving free access to wellbeing apps, including Employee Assistance Programme and online employee discount platform including retailers, entertainment, eating out and travel.
There are always initiatives to get involved with charities with two paid volunteering days for you to use each year.
What Will You Be Doing?
Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society.
Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers.
Proactively contacting our customers over the phone to identify and discuss their needs.
Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly.
Use internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately.
Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication.
What Do We Need From You?
Passion about delivering exceptional customer service
Enjoy meeting new people and engaging in purposeful conversation
Work well with others, with a ‘one-team’ mindset across multiple channels.
Have excellent communication, engagement and listening skills
React fast when the day gets busy and handle a wide variety of different customers – with excellent time management
Are able to deliver outstanding customer service either from a face to face or a telephony background
Are open to a broad range of activities even if outside of standard expectations
Are able to grow, adapt and change accommodating business needs and priorities
-
Customer Service Representative
1 day ago
Wilmslow, Cheshire East, United Kingdom Citation Full timeAbout the RoleCitation is seeking a highly motivated and commercially savvy Customer Support Executive to join our Commercial Sales Operations team. This exciting opportunity involves contacting and rebooking prospective clients with our Business Development Consultants (BDC). As a key member of our team, you will be responsible for following up,...
-
Customer Service Associate
6 months ago
Wilmslow, United Kingdom Specialist Chauffeur Services Full timeWould you like to work for a company that sees and appreciates you as an individual? If yes, then welcome to Specialist Chauffeur Services. We are looking for a Customer Experience Associate Full-Time Position. Competitive pay depending on experience and performance. Your shifts will be 12 hours long. 4 days on, and 4 days off. 10am - 10pm. (1 hour lunch...
-
Customer Service Associate
6 months ago
Wilmslow, United Kingdom Specialist Chauffeur Services Full timeWould you like to work for a company that sees and appreciates you as an individual? If yes, then welcome to Specialist Chauffeur Services. We are looking for a Customer Experience Associate Full-Time Position. Competitive pay depending on experience and performance. Your shifts will be 12 hours long. 4 days on, and 4 days off. 10am -10pm. (1 hour lunch...
-
Customer Service Assistant
6 months ago
Wilmslow, United Kingdom Prestige Recruitment Group Full time**CUSTOMER SERVICE ASSISTANT £21,000** **Monday-Friday 9am-5:30pm NO WEEKENDS** Experience wise you might have worked in hospitality, food and drink, retail, or call centre, and customer service experience will be considered as long as you have the right attitude and personality to develop and succeed. The role is working within a fantastic modern and...
-
Customer Service Executive
7 months ago
Wilmslow, United Kingdom Warner House Full time**Role: Customer Service Executive, Warner House (exclusive home interiors brand)** **Location: Wilmslow, 5 mins from town centre - beautiful offices, free parking, quiet location** **Hours: 09:00 - 17:00 Monday to Friday** **Start date: ASAP** **Salary: £25k DOE** Due to continued expansion an exciting opportunity has arisen with our exclusive...
-
Customer Service Assistant
7 months ago
Wilmslow, United Kingdom Asda Express Full time**Role**:Customer Service Assistant **Location**:Wilmslow, SK9 5EH **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express Transport Required We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...
-
Customer Service Assistant
6 months ago
Wilmslow, United Kingdom Asda Express Full time**Role**:Customer Service Assistant **Location**:Wilmslow, SK9 5EH **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...
-
Customer Service Advisor
6 months ago
Wilmslow, United Kingdom Barlow Wood Recruitment Full time_**CUSTOMER SERVICE ADVISOR**_ - **WILMSLOW**_ - **£23, 000 + BONUS £30, 000**_ Mon to Fri 37.5 hours Barlow Wood Recruitment are proud to be working with this company again to find them another Customer Service Advisor to add to the team. This is due to an internal promotion! You will work as part of a team with Account Managers, BDMs and the Sales...
-
Customer Service Specialist
4 weeks ago
Wilmslow, Cheshire East, United Kingdom M&S Full timeJob DescriptionAs a Customer Service Specialist, you will be the face of Marks & Spencer, delivering exceptional customer experiences that drive loyalty and repeat business. Your primary responsibility will be to ensure that every customer interaction is positive and memorable, exceeding expectations and building long-term relationships. You will also be...
-
Customer Service Apprenticeship
7 months ago
Wilmslow, United Kingdom Travis Perkins plc group Full timeAre you looking to kick start your career or grow your career in a different industry? Keen to work for one of Britain's Top Employers? If you're passionate about customer service, teamwork and sales and want the opportunity to earn whilst you train for a nationally recognised qualification, we want to hear from you! We’re looking for individuals with the...
-
Customer Service Specialist
3 weeks ago
Wilmslow, Cheshire East, United Kingdom ENGINEERINGUK Full timeAbout the RoleWe are seeking a skilled Customer Assistant to join our team at ENGINEERINGUK. As a key member of our retail staff, you will play a vital role in delivering exceptional customer experiences and driving sales growth.Main ResponsibilitiesDressing and styling mannequins to agreed standards to create visually appealing store displays.Implementing...
-
Customer Service Executive
6 months ago
Wilmslow, United Kingdom Focus Group Full timeJob Title: Customer Service (B2B) Reports to: Operations Manager Department: Operations Location: Cheshire, SK9 1NY (Hybrid working 4&1) **Salary**: £21,000 - £22,500 + Company and Personal Performance Bonus **About Us**: Founded in 2013 by a team of experienced telecommunications professionals, Zest4 have rapidly grown to become one of the UK’s...
-
Customer Service Advisor
7 months ago
Wilmslow, United Kingdom Focus Group Full timeJob Title: Customer Service Advisor (B2B) Reports to: Operations Manager Department: Operations Location: Cheshire, SK9 1NY (Hybrid working 4&1) **Salary**: £21,000 - £22,500 + Company and Personal Performance Bonus **About Us**: Founded in 2013 by a team of experienced telecommunications professionals, Zest4 have rapidly grown to become one of the...
-
Customer Service Administrator
6 months ago
Wilmslow, United Kingdom Total Fitness Full time**BENEFITS**: - Training and development opportunities that will enable you to advance as far as your talent and determination will take you - Free membership for you - Discount on retail and cafe products - 28 days holidays including public/bank holidays (pro-rata for part-time staff) **About the role** Reporting to the Team Leader(s) based in our...
-
Customer Service Administrator
6 months ago
Wilmslow, United Kingdom Total Fitness Full time**BENEFITS**: - Training and development opportunities that will enable you to advance as far as your talent and determination will take you - Free membership for you - Discount on retail and cafe products - 28 days holidays including public/bank holidays (pro-rata for part-time staff) **About the role** Reporting to the Team Leader(s) based in our...
-
Customer Service Team Member
3 days ago
Wilmslow, Cheshire East, United Kingdom NEXT Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Customer Service Team Member to join our team. As a key member of our store staff, you will be responsible for ensuring that our customers receive exceptional service.Your primary duties will include accurately processing stock, maintaining a clean and organized store environment, and...
-
Customer Service
7 months ago
Wilmslow, United Kingdom NatWest Full timeCustomer Service & Operations, Customer Customer Service - Personal Banker - Wilmslow, United Kingdom- Permanent- Full Time#R-00233235 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. - This role is based in the United Kingdom and as such all...
-
Customer Service Enablement Coordinator
6 months ago
Wilmslow, United Kingdom Waters Corporation Full timeOverview: We are seeking a Customer Service Coordinator for a 1 year period to cover maternity leave, based in the UK, working from our Wilmslow facility. As a Customer Service Coordinator, you will play a key and crucial role in supporting our Waters service teams and our customers across the UK & Ireland region. Our Customer Service Coordinators schedule...
-
Customer Service Ambassador
1 week ago
Wilmslow, Cheshire East, United Kingdom Britannia Hotels Full timeJob SummaryWe are seeking a highly organized and customer-focused Receptionist to join our team at Britannia Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling check-ins and check-outs, and promoting our hotel's amenities.The successful candidate will have excellent communication...
-
Customer Service Associate
4 weeks ago
Wilmslow, Cheshire East, United Kingdom Blue Cross For Pets Full timeDescription of the RoleThis position involves assisting the Shop Manager with day-to-day tasks, customer service, stock management, and general shop duties. You'll be part of a passionate and dedicated team committed to improving the lives of pets.You will make a real difference to the lives of animals by contributing to the care of thousands of animals each...