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Customer Service Enablement Coordinator
7 months ago
Overview:
We are seeking a Customer Service Coordinator for a 1 year period to cover maternity leave, based in the UK, working from our Wilmslow facility.
As a Customer Service Coordinator, you will play a key and crucial role in supporting our Waters service teams and our customers across the UK & Ireland region.
Our Customer Service Coordinators schedule preventative maintenance for our Field Service Engineers to at customer sites. In addition to this our Customer Service Coordinators support the field organization with information about contracts, assets, inventory and shipments of parts.
Our instrumentation is a fundamental measuring device used by our customers to continue doing their critical work which could be developing new medicinal therapies to advance human health, newborn screening or ensuring the safety of our food and drink. Our field service team are proud of the work they do and how they are contributing to the important work of our customers
**Responsibilities**:
- Building, developing, nurturing, and maintaining strong and important customer and internal relationships.
- Tracking deliveries, updating orders and priorities and inventory management
- Scheduling engineers for Performance Maintenance visits within UK.
- Managing your own sales opportunities, creating quotations for billable jobs and identifying further service opportunities for the customer.
The success of the role is measured on your ability to plan, coordinate, and organise tasks that will ensure that our service delivery is seamlessly effective and efficient, leaving our customers with a positively memorable experience.
Within the role you will build on your customer service and sales skills and have the opportunity to undertake training to support you in the role as well as build on your sales skills which could lead to roles with our Inside Sales teams and Service Sales teams
Qualifications:
- Customer focused, self-motivated individual with excellent communication skills
- Strong Team Player, who enjoys working closely with diverse personalities and cross functional groups across a variety of cultures
- Desire to expand knowledge, learn, grow, and develop in a fast-moving business environment
- Good computer skills, ability to work with MS Office, SAP, and CRM systems.
We are proud to be a “Best Place to Work” for equality as awarded by the European Human Rights Campaign Foundation and at Wilmslow we work with a number of partners including Stonewall, STEM Women and STEM Returners in ensuring we are an open and inclusive workplace where people can bring their whole selves to work - this is really important to us When you join Waters you can contribute to this mission by joining our Wilmslow STEM group or our European EDI Hub
- Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. _
Company Description:
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
- Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status._
