Care Navigator
1 month ago
Job summary
The CareNavigator is primarily responsible for undertaking a wide range of receptionduties and the provision of general support to the wider multi-professionalteam. A sound professional working relationship willbe required with the GPs and staff working within the Practice. We are expanding the reception team and the rolerequires high levels of organisation and excellent interpersonal skills.
The role includes:
Greeting and signpostingpatients Effective use ofthe appointments system, booking appointments and processing information Acting as thecentral point of contact for patients Liaising withmulti-professional team members and external agencies such as secondary care Familiarity withDocman and EMIS Web clinical software systems
Main duties of the job
The post requiresexcellent communication skills, high levels of organisation and attention todetail as well as the ability to exercise tact, discretion and initiative. The ability to work under pressure and aspart of a team are equally important.
The Practice willsupport continuing education and professional development in the form ofattendance at study days, courses and with in-house training, as deemedappropriate for the benefit of both the individual and the Practice.
About us
Canterbury MedicalPractice's priority is to provide the highest standard of clinical care to the 24,000patients registered with the Practice as well as those from other practices whoare seen in our additional clinics. We aim to work collaboratively with otherhealthcare providers and support organisations, to enable more patients to betreated in a primary care setting, closer to home. We embrace a continuousimprovement ethos and strive to ensure that we are available to patients whenthey need a consultation. We have a holistic approach to patient care and astrong training ethos within the practice with a team of medical andnon-medical educators as well as opportunities for non-clinical staff todevelop and progress.
We aim to:
provide high qualityclinical care
meet our patients needs
act with integrity andcomplete confidentiality
be courteous, approachable,friendly and accommodating
ensure we provide safe andeffective services and environments
to put patient care at thecentre of what we do
to maintain a motivated andskilled workforce
use feedback, monitoringand auditing to continuously improve our services
treat all patients and staff with dignity, respect andhonesty
Job description
Job responsibilities
Open up surgery, switching on clinicians PCs and ensuringeverything is set up for the day Ensure building security, have thorough knowledge of doors,windows and alarms Keep reception and waiting rooms areas tidy Booking appointments face to face and over the phone andsignposting to ensure the patient is booked with the right person, in the rightplace at the right time Checking patients in for appointments and directing to appropriatewaiting area Receiving and recording requests for home visits, DN visits,telephone consultations and taking messages Giving normal test results to patients or chasing up whennecessary Access incoming emails via genericinbox , online consultations and web contacts signposting and taking all the appropriateactions Work face-to-face as part of the CMP urgent care team currently basedat Ethelbert Road - to ensure triage andadministrative lists are dealt with appropriately Completing patient registrations and adding details on to thecomputer when necessary Data input of new patient questionnaires Supporting GP Links processes such as preparing notes for sendingoff, filing incoming notes and ensuring filed medical records are accuratelystored Process patients change of address, numbers, etc. Process prescription requests in accordance with practiceguidelines including filing prescriptions and recording in pharmacy book Filing prescriptions and recording in pharmacy book Handing completed repeat prescriptions to patients, checking nameand address Receiving and recording payments for medicals, insurance reports,etc General administrative tasks Making sure there is good supply of, and printing when necessary,practice leaflets, new patient questionnaires, change of address forms etc Monitoring the clinics and letting patients know when delays andclinicians when late visits, etc added Completing DN referrals and emailing to referral centre Helping to assist with general enquiries Answer incoming calls in a timely manner as per practice protocol Check room availability for all clinicians each day and ensurecheck in screen shows any changes Be able to cover all care navigator roles as required includingextended hour surgeries Have knowledge of and work in accordance with practice policiesand procedures Pulling/filing notes as necessary Scan and photocopy as required Ensure post and clinical forms are correctly filed and waiting forcollection Ensuring accurate recording of information using the practiceclinical systems Ensuring effective handover of matters outstanding to the incoming receptionists at end of shift Make sure post tray is cleared every evening Complete team EMIS & DOCMAN tasks Contacting patients on the doctors behalf to arrange follow upappointments, prescription collections, test results etc Ordering ambulances as and when required by the clinician Chaperone for clinicians Greeting visitors and asking them to sign the visitors book,informing appropriate managers/colleagues of their presence and, whennecessary, show or direct them to the appropriate place ensuring passes/fobsare returned on leaving CMP Adding patient lists to the practice computer system for visiting consultants/therapists Passing on correct contact information when patients enquire aboutnon CMP clinics Taking deliveries or directing to relevant department Any other duties commensurate with the roleThe above list ofduties is not exhaustive and may be subject to change as deemed necessary
Person Specification
Qualifications
Essential
Good standard of education with good literacy and numeracy skills.
Desirable
Up to date with mandatory and role specific training.
Experience
Essential
Good interpersonal and communication skills. Highly organised and excellent attention to detail. Time management and ability to prioritise workload. Knowledge of EMIS Web Clinical System and Docman. Ability to extract relevant information from conversations to pass on. Ability to work autonomously. Ability to follow policy and procedures. Accuracy in recording data.
Desirable
Good knowledge of Microsoft Office software.-
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