Care Navigator

7 months ago

Canterbury, United Kingdom Canterbury Medical Practice Full time

Open up surgery, switching on clinicians PCs and ensuring everything is set up for the day Ensure building security, have thorough knowledge of doors, windows and alarms Keep reception and waiting rooms areas tidy Booking appointments face to face and over the phone and signposting to ensure the patient is booked with the right person, in the right place at the right time Checking patients in for appointments and directing to appropriate waiting area Receiving and recording requests for home visits, DN visits, telephone consultations and taking messages Giving normal test results to patients or chasing up when necessary Access incoming emails via generic inbox, online consultations and web contacts signposting and taking all the appropriate actions Work face-to-face as part of the CMP urgent care team currently based at Ethelbert Road - to ensure triage and administrative lists are dealt with appropriately Completing patient registrations and adding details on to the computer when necessary Data input of new patient questionnaires Supporting GP Links processes such as preparing notes for sending off, filing incoming notes and ensuring filed medical records are accurately stored Process patients change of address, numbers, etc. Process prescription requests in accordance with practice guidelines including filing prescriptions and recording in pharmacy book Filing prescriptions and recording in pharmacy book Handing completed repeat prescriptions to patients, checking name and address Receiving and recording payments for medicals, insurance reports, etc General administrative tasks Making sure there is good supply of, and printing when necessary, practice leaflets, new patient questionnaires, change of address forms etc Monitoring the clinics and letting patients know when delays and clinicians when late visits, etc added Completing DN referrals and emailing to referral centre Helping to assist with general enquiries Answer incoming calls in a timely manner as per practice protocol Check room availability for all clinicians each day and ensure check in screen shows any changes Be able to cover all care navigator roles as required including extended hour surgeries Have knowledge of and work in accordance with practice policies and procedures Pulling/filing notes as necessary Scan and photocopy as required Ensure post and clinical forms are correctly filed and waiting for collection Ensuring accurate recording of information using the practice clinical systems Ensuring effective handover of matters outstanding to the incoming receptionists at end of shift Make sure post tray is cleared every evening Complete team EMIS & DOCMAN tasks Contacting patients on the doctors behalf to arrange follow up appointments, prescription collections, test results etc Ordering ambulances as and when required by the clinician Chaperone for clinicians Greeting visitors and asking them to sign the visitors book, informing appropriate managers/colleagues of their presence and, when necessary, show or direct them to the appropriate place ensuring passes/fobs are returned on leaving CMP Adding patient lists to the practice computer system for visiting consultants/therapists Passing on correct contact information when patients enquire about non CMP clinics Taking deliveries or directing to relevant department Any other duties commensurate with the role The above list of duties is not exhaustive and may be subject to change as deemed necessary

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