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Income Recovery officer

3 months ago


Clevedon, United Kingdom Liberata Full time

An excellent opportunity has arisen for an Income Recovery Officer based in our North Somerset Office under the supervision of the Senior Finance Manager

Key tasks and responsibilities:

  • The main purpose of the role is to maximise income generated in relation to Sundry and Social Care debts
  • Administration of correspondence from internal and external clients
  • Pro-active recovery of Sundry & Social Care debts
  • Support telephone calls from residents and internal and external customers
  • Support telephone payments for vulnerable customers
  • Setting up payments plans to include Direct Debits
  • Account adjustments and administration
  • Running weekly debt reminders
  • Support the Senior Finance Manager with the collation of month end information
  • Sending out copy invoices, credit notes and statements
  • Refer vulnerable debts to our approved third-party provider

Essential Skills and Attributes:

  • Educated to GCSE level or equivalent with English and Maths of Grade C/Level 5 or above.
  • Although full training will be provided it is desirable the candidate have experience within customer service, administration, or local government
  • Proven customer service experience
  • Debt recovery experience (desirable)
  • Have a sound working knowledge of the Microsoft applications (Excel, Word and Outlook) and the internet
  • Attention to detail and ability to work to a high degree of accuracy
  • Excellent communication skills both written and verbal
  • Excellent time management and organisation skills to meet deadlines and demands.