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Income Recovery officer
3 months ago
An excellent opportunity has arisen for an Income Recovery Officer based in our North Somerset Office under the supervision of the Senior Finance Manager
Key tasks and responsibilities:
- The main purpose of the role is to maximise income generated in relation to Sundry and Social Care debts
- Administration of correspondence from internal and external clients
- Pro-active recovery of Sundry & Social Care debts
- Support telephone calls from residents and internal and external customers
- Support telephone payments for vulnerable customers
- Setting up payments plans to include Direct Debits
- Account adjustments and administration
- Running weekly debt reminders
- Support the Senior Finance Manager with the collation of month end information
- Sending out copy invoices, credit notes and statements
- Refer vulnerable debts to our approved third-party provider
Essential Skills and Attributes:
- Educated to GCSE level or equivalent with English and Maths of Grade C/Level 5 or above.
- Although full training will be provided it is desirable the candidate have experience within customer service, administration, or local government
- Proven customer service experience
- Debt recovery experience (desirable)
- Have a sound working knowledge of the Microsoft applications (Excel, Word and Outlook) and the internet
- Attention to detail and ability to work to a high degree of accuracy
- Excellent communication skills both written and verbal
- Excellent time management and organisation skills to meet deadlines and demands.